As long as you get an appointment on line you will be in and out in a flash. If you walk in you will wait a long time so just go on line.

Here's a firm, detailed review that clearly explains what happened: Absolutely unacceptable customer service and a complete failure of the check-in process. I went to the Hilliard BMV today and was given a number when I arrived. After waiting an hour and a half, the number immediately after mine was called, but mine never was. When I brought this to an employee's attention, I was told that I should have signed in online and that I would now have to start over at the bottom of the list and wait another hour and a half, or however much longer it took. It later became clear that the employee checking people in had done it incorrectly and should have instructed us to sign in online when we first arrived. Another customer was skipped for the exact same reason, yet he was allowed to get back in line without starting his entire wait over. I was not given the same consideration. Customers should not be penalized for an employee's mistake, especially after already waiting 90 minutes. The inconsistent treatment made the situation even more frustrating. Management needs to properly train employees on the check-in process and establish a fair way to correct mistakes when customers are skipped. Wasting someone's time and then expecting them to start over because of an internal error is completely unacceptable. read more

The worst BMV the women there are racist and made me waste my time they asked me for a ticket with the address then they asked me for another one then they told me that both were not enough, and they began to ask me for more papers when they had already previously delivered them when getting a license read more

Worst BMV, went in for license renewal and they mailed me an expired license. Highly recommend going to a different location

Great experience I needed new plates and my parents needed new DL ( 92 and 96 yo this month) w tags for their vehicle. All went well but I only made one on line reservation and should have had them make theirs as well before heading there. We still accomplished our goal I just can't understand why my parents didn't opt for the 8 yr renewal vs 4 yr ALL Staff were very nice‼Be sure to checkin at the window upon arrival despite your on line registering and texting "HERE" to save time and assure you are in the correct location‼Thnx ALL‼ read more

Worst bmv ever!!! They registered my bike as a car and made me wait for an hour to fix their problem. Manager doesn't know how to do their job and people are rude. read more

The people who work there are garbage, a thousand and one mistakes and for only being foreigners it is our fault, they registered my wrong address to send my license and the mistake they say was mine when they wrote down the address of the 100 bills they asked me to confirm where I live. Very rude, I won't go again and I don't recommend it read more

Ohio Bmv - Registration Services Near Me - Hilliard, Ohio

everyone's rude here and no one knows what they're doing. I was told on Ohiobmv by a chat representative what to do when I arrived. Long story short the physical branch told me otherwise, had me complete paperwork, sit for 30 mins, just to be denied and sent away. I then get back online for the chat representative and was told it was my fault for the way I communicated it. I repeated what I was told and if the online chat representative knew what I was talking about then someone at the physical branch should know as well. I hate dealing with the BMV. They wanted me to go back and try again. Ya'll need to get on the same page. Don't go here, waste of time. read more

This is the worst bmv. don't waste your time here, go to the one on Westpoint instead. Only one person in the building knows what they are doing, they had 3 ppl in training here when I went. I had so many papers I didn't realize they did not give me my passport back. read more

this place is a minus 10! the people are so rude and inconsiderate. go ro kenny rd location. the folks there are a top notch team!

This branch embodies the complete incompetence and utter disaster that is the State of Ohio as a government entity. Clerks are clueless. Each one runs their own assessment and opinions. Even when I showed her the Ohio BMV site saying otherwise she conflicted with it said it was wrong. Let me repeat that again. The clerk actually told me all information stated on the website was WRONG since it did not agree with her opinion. No wonder Ohio is the punchline of all jokes in movies. Pure garbage. Disrespectful to citizens time waiting there in line for hours. Worse than a THIRD WORLD COUNTRY. read more

So, it looks like BMV locations get as many poor reviews as auto dealerships, so I feel obligated to speak-up when I've had a great experience. Went to the Hilliard location to get my elderly parent a new ID. Got right in. Jen behind the check-in desk was very friendly and helpful, as was the lady that worked with us at Window #7 at 115p on 8 Oct (sorry, couldn't see a name). I would try this location again for BMV issues. Thanks!! read more

horrible website. Asks questions and doesn't let you answer. Won't accept passwords that they recommend and location finder of offices stinks. read more

I just wanted to give a positive review since the others are negative. This branch has high traffic and can be stressful to staff, especially when people don't have the right documents brought in and get frustrated with them. However, they did a great job at keeping their cool and they had customers going in and out quickly in my opinion. read more

Everyone there is SO RUDE. The driving instructor SNATCHED the wheel while I was taking my drivers exam. As soon as she got into my car, her attitude was unacceptable. Honestly, I believe her attitude towards me was racially motivated. DON'T GO HERE. read more

Terrible experience. I checked in online and it told me to wait in my car. When it told me to go in they had already called my number and moved on. So I had to recheck in and wait 1.5 hours. What is the point of the online check in if I immediately lose my spot because I was following the text instructions?? While I was waiting I saw this happen to three other people! Clearly this is a major problem that they should fix. Just disappointed that by this terrible system. read more

horrible service. never called my number. had to leave after 45 minutes to go to work. the title office on south high is the one to go to well managed. i was like how bad can this one one be? from. ow on the south high one is the only one I'm going too. read more

This place is just honestly bad, everyone is rude, while taking my eye exam the guy was rude and when I went to get my temporary permit they all were rude just a place to avoid at all costs read more