I was scheduled to receive a tetanus shot and was given the Covid vaccine by mistake. When I filed…read morea complaint with my insurance company I got a letter from Hawaii Family Physicians stating I was discharged from their practice. Two days after my discharge letter, I received another letter discharging my daughter as well. Hers was accompanied by a demand for payment on a 12.00 copay from an office visit we had less than a week prior. I called to inquire about the charge as I made a cash payment in the office at her visit however I was only able to leave a message for the finance person. Three days later, no return call I received a letter saying my daughter's account had been turned over to a collection company. I believe my insurance company is in the process of an investigation that may include some sanctions against the practice. The agent handling my claim implied this was not the first mistake of its kind reported from their practice.

The thing I especially like about Dr Arthurs is that he reads and questions studies about various…read moremedications and how does it fit into the lifestyles of his patients. He is impressive to me and I look forward to my visits with him and his opinions as well. Dr King is fine for sure but Dr Arthur's is closer in age to me so we relate better !! My wife and I came from the mainland and now reside here in Kona. We had to wait to become patients and it was worth it. I have some medical training and I can tell you that Hawaii Family Physicians and their staff are a pleasure to work with and they r at the top of their game. All in all they are a first class medical operation that we are proud to be a part of as patients. They are also aware of alternative Eastern medicines and therapies. Definitely they r open and informed of what is new as well as time tested medicines and procedures. Shelly and Jamie Goldner

With worries about an infection from several insect bites (1 to 3 inch diameter on my limbs) I…read moreregistered on-line at around 2 am, and called for an appointment at Urgent Care of Kona, soon after their office was opened at 8 am. Upon entering, I was immediately greeted at the front desk, by the same very nice and most courteous lady who gave me the 9:45 am appointment on the phone earlier. Her name was Eunika. Everyone behind the front desk was wearing a face mask, and I was also given one to wear. In less than two minutes, I was seen by a nurse, and then by a doctor soon afterwards. She was Sherlyn, who was most gentle with all the routine examination and care. The doctor was Loi Chang-Stroman, who listened well and was generous with his explanation, which included a bar graph to show me what I can expect my insect bites to look like in the next few days. Impressive, indeed.

While vacationing in Kona, I had an unexpected need for care. I didn't know what to expect, but I…read morefelt like I was a long time patient of Dr. Chang and that he really cared. He was professional, thorough and kind. Hawaii is blessed to have him there. Don't hesitate to see him if you need care.

I have had the pleasure of being a patient here for over 3 years. As a holistic health care…read moreprofessional myself, I was beyond delighted to find a doctor who specialized in lifestyle and plant based medicine. Most MDs have little to know training in nutrition. Dr. Leon Matsuo is not like most. He understands and educates on the importance of a whole food plant based lifestyle. He is thorough, knowledgeable, compassionate, and really takes time with his patients. If all doctors were like him, we would have a happier, healthier world. With much appreciation to this wonderful medical doctor, Karen Russell, Healthy Life Advisors If anyone wants to ask me about him, feel free to call me 808-325-1500.

Honestly it's been super disappointing. I have signed up and scheduled my appointments it was one…read moreday every week and the office has cancelled many times on me and I ask for refund they said they don't give refunds. I have tried to get out of the things I paid to them in full and they making it difficult . I honestly was supposed to have 12 treatments only completed five but it comes directly out of my credit card. I try to communicate to office I want full refund she said no

I have had orthopedic surgery here, been treated in the E.R. and another time had an extended stay…read moredue to a toxic response to a medication. I thought my care was excellent. Many of the RNs are traveling and maybe only here for a few months. So I felt the care was very well-rounded since they bring their skills, experience and expertise from other hospitals around the country. I also felt the full-time long-term providers were excellent. The food is exceptional and plant based options are always available. My wait in the ER was never more than 35 minutes, except when coming in by ambulance. In those cases, no wait at all. The facilities are dated in some ways, but not so when it comes to equipment - X-ray, MRIs, etc , all in good condition. I had 2 MRIs there actually. Went well.

My brother was recently admitted to this facility. He was diagnosed last week with pancreatic…read morecancer . His blood pressure upon admission was 80/42. He was severely dehydrated. He was there 4 days getting IV hydration . Doctor response took a long time . We asked if someone was assisting him walk around the hall to keep his strength up . The staff said yes , he said no . Staff said he just did not remember . We have access to his chart . No notes about walking . We asked several times for someone to assist him to shower. 4 days no shower . His B/P improved and he was able to be discharged. 4 days in bed only assistance was to bathroom. No physical activity, no shower , nothing . Unfortunately they are the only show in town . If they paid our local nurses what they pay traveling nurses to fill in we might have a well staffed caring facility. His diet was not conducive to his difficulty with digestion. It seems there was no continuity of care . The oncologist could not take the time to come see him while he was there . That would be to convenient. He will have to come back up to same location next week for oncology consult . No patient advocate came in as we requested . The social worker came in and asked what he wanted to do without checking with the family or making sure there was care giving set up prior to discharge ! He lives alone . Just diagnosed with stage 4 cancer . We count on the "care givers" to coordinate and recommend the "next step" nothing . Luckily he has family to help . We have never been down this road . We needed information as well . As much as we asked we got nothing . We called hospice . We got the appointment for him next week . We got transportation arranged . We researched care needed . Diet conducive to his diagnosis. Lucky he has our mom and strong sisters !!! We really feel we are on our own . You are your own advocate. Unfortunately he does not know the questions to ask or really what he has or what to expect . He is not a druggy or street person . He is an adult that needs good medical care .

Here on vacation. Experiencing a persistent cough & congestion. Realized I needed medical…read moretreatment. This UC is in a relatively new location. it was spotless, immaculate. Didn't realize that so many places would closed on July 3rd prior to the July 4th holiday. My appointment was on time, intake information handled thoroughly, PA examine thorough. PA diagnosed, recommended antibiotics & if not improved, see personal PCP after returning to Redondo Beach in a few days. Extremely favorably impressed.

From start to finish it was a great experience. I had some wax deep in my ear and Audiologist sent…read moreme to Koloko Urgent Care. I was able to make an Appt and the staff were wonderful and skilled. Clean, orderly, great building and good MD and staff. Could not recommend more. Great when my Primary is not working. Bravo!

Urgent Care is not one of the places you want to visit while on vacation from the mainland, but…read moresometimes these things are out of your control! On our last full day on the island, my son was at the beach and got stuck by a sea urchin (wana). Several spines went into his heel through his beach shoes, and we played doctor by searching the Internet for symptoms and treatments. We got some vinegar at the store and soaked his foot, but couldn't remove the spines due to them being highly brittle. Things seemed ok, but later my son complained of pain while walking around Ali'i Drive, so we knew we had to resort to an expert just to make sure. A quick search led us to Aloha Kona Urgent Care which was close by and we're so glad we found this place! We just walked in without an appointment - fortunately we took the last spot of the day! We were welcomed by a nice receptionist, then seen by the friendly and funny Nico (sp?) from Germany who started a vinegar soak for him, and then finally Dr. Kim saw us. I so appreciated the patience they all provided, and the expert care and thorough explanations! I'm happy to say that things are much better now with my son's foot, as expected. This is definitely a good place to bookmark if you're ever in need in the area!

I went here for the IV therapy. Great quality service and very professional staff. The room was…read morenice and relaxing, took about 1 hr for the process, well worth it. I feel great days later and feel like I avoided the flu that was going around. Definitely recommend!

Dr. Claudia Christman has been helping me with my very annoying menopause symptoms by putting me on…read morebioidentical hormone replacement therapy. Dr. Claudia Christman fully explained what is entailed with bioidentical hormone replacement therapy, side affects and possible outcomes. Now my many symptoms have lessened to a very manageable level after 6 weeks. There will be more lab tests done to see where my hormones levels are now and then she will adjust the medication doses so I will continue to get better and feel like my old self. I highly recommend Dr. Claudia Christman for all women suffering from menopause, who need help with hot flashes and myriad other related symptoms. She is very down to earth, funny and easy to talk to. Don't sit there in a pool of sweat, go see her now!

Dr. Claudia is the most caring Doc I have ever met. She takes time to really understand what…read moreissues you have... and addresses each... with genuine care and knowledge. Now almost 70 yrs. old, I have been taking Bio-identical Hormones for a few years and have amazingly regained part of my youth.. originally she prescribed these because of Osteoporosis, and result was incredible... in 2 yrs. I have grown back bone and no longer have osteoporosis in my spine ... like a miracle ! Also, youthful benefits include more energy, fast growing hair, nails and skin, and rejuvenated sex life...at 69 yrs. old and I was out dancing Salsa tonite... She can rejuvenate your life ... your attitude...!

Kind, compassionate caregivers. Willing to help people who find themselves with pregnant and…read morepostpartum needs. They love babies and families.

Amazing resources and such a welcoming place. So grateful to have a place like this for the…read morecommunity of Big Island.