The staff are very friendly but the customer service was very poor. I spent so much time dealing…read morewith unassessed and obvious repairs associated with my claim. It took over three months to get my vehicle fixed and the work still wasn't complete and they found excuses for poor quality work in some areas. I have since asked around and even professionals in the auto industry now steer clear of the Vernon Craftsman Collision shop. I normally look at the cup half full but this was such a dissappointing experience I want to warn others to engage their services forwarned.

I am so impressed with the service that I had at Craftsman. Not only was my SUV fixed, it was shiny…read moreand clean inside and outside when I picked it up. The staff was so efficient and friendly. And having a courtesy car while mine was being repaired was a total bonus. I would recommend these guys any day!! Super job!!

This shop does not do honest work. I purchased a vehicle that had a $156 "pre-purchase inspection"…read moredone by this shop. The front rotors were warped and the transmission fluid was a brown sludge...They didn't even bother to pull the dipstick to check the fluid. When I called the shop to seek reimbursement for the transmission flush and brake work that they missed on their inspection they refused to make it right. Don't waste your hard earned money on this shop.

Great private auto repair shop owned and run by a long-time resident of the area ( Lumby originally…read moreI think). It was recommended to me 7 years ago when I moved to Vernon, and it's the only place I use. Neil is the boss, and highly recommended for honest work at a fair price.

2017 Santa Fe 122km had engine issues There diagnosis…read morestated it needed $5k for head valve work but should have engine replace Nment $10k The service advisor was great and didn't charge for the diagnosis but the manager overturned that and charged us $153 anf then offered us $600 trade in value for a new Hyundai Also no warranty avaliable

I have had exceptional customer service from this dealership since we purchased our electric car 4…read moreyears ago. I will always recommend them and will continue to buy my vehicles here.

100% would not recommend. I needed to get a smoke test does on my CRV, progressive was recommended…read moreto me by Kal Tire (also questioning their practices after this referral). After dropping the vehicle off and paying $125 + tax for the 1 hr smoke test, I find out that they did NOT in fact run the smoke test they just charged me for a standard diagnostic test. Not what I asked for and not what they agreed to do. After calling back asking why there wasn't a smoke test done, the mechanic mansplained to me a bit but didn't actually come up with an answer except 'I didn't need to'. So now so have no idea if there are leaks in my vacuum line. FML. Maybe if your a man they will listen to you, but that was not my experience.

Needed my fuel rails replaced and a tuneup on my f150 , fast and great job, on anther visit needed…read moremy cam phaser blocked , again fast and great job

I have dealt with Dave twice and find him to be innovative, quick and knowledgeable. First time he…read morecame to my house and solved my broken hood release so I could get to my dead battery. Yesterday I was stuck halfway in a repair and after being told by a large shop in town that they couldn't help me, got hold of Dave, went to his shop and 30" later I rolled home problem solved. So yes I do recommend him.

I've known Dave for many years, very knowledgeable and professional service, even mobile if needed…read more Not the cheapest service, but you get what you pay for.

I went to Canadian 4 x 4 for second opinion on the condition of my tires. They checked my winter…read moreand summer tires and advised that they were good. He used a tool to measure the tread depth still available. Also they explained the difference between using the regular winter or summer tire and All Season Tires. I was unaware how the temperature on all season tires may result in unsafe driving conditions. I appreciate the time they spent and they were able to switch over my winter tires to my summer tires while I was there. Great service by the staff.

I asked for a safety check on my recently purchased, 1976 RV. They were kind, gave me a courtesy…read morecar, then drove me to get it later. On the RV they did a thorough job with write up and photos of what needs to be done. Highly recommended

I cannot speak highly enough of the service I revcived from the service department at Mike…read moreRosemans. My wife and I are senior citizens from Victoria travelling in our Isata 3 when our slide out would nt retract fully. Called just about all RV repair services in the area and finally drove into Mikes. The service manager Therron took the time to personally assess the problem and called on Caleb one of the technicians to fix what was a complicated issue. The repair was carried out promptly and expertly requiring specialized expertise. We cannot thank both Therron enough for responding to our hour of need and would like to advise other customers that this organization is compassionate and highly competent. If I lived in Vernon this would be the RV repair service that I would choose to attend to the ongoing maintenance of my vehicle.

Incompetent in ordering parts. No returns when they make a mistake in ordering parts. Overcharge…read more Absolutely no customer service after they have your money. Don't give them your money. Do business elsewhere.

They honored the warranty and showed me the part that failed causing the problem. I appreciate the…read moreeffort.

This is a great place for car repairs. Knowledgeable,…read morefriendly, professional and honest.