Have a BUSINESS account with Rayacom and more often than not, they do not deliver on time. We order…read moreeverything through the Kelowna location, to be printed/picked up at various cities across the country. With 4 days notice, they still can't get a bunch of 8.5 x 11 one sided pieces of paper printed, and when I called to ask what they were going to do about our order not being there at the confirmed, designated time, they blamed a UPS courier (why not just get the job printed in the city I asked to pick it up in, isn't that the point of having multiple offices across the country?), and offered us NOTHING for our troubles. Fair enough if the courier screwed up, but that is Rayacom's problem, not mine, and I don't appreciate the blame passing here. I can just as easily order direct from Staples for same day pick up, and I will in the future cause I don't see any advantage to having an account with Rayacom if I still have to do all the leg work to get things printed. If the customer service was better, I might consider staying, but getting a "not my problem" vibe from our account rep when it most certainly IS their problem, is a big NO from our company. Would not recommend you send any business to this company.

From the owner: Deadlines - When you're up against it... We understand…read morethat price is important, but we have also realized deadlines are sometimes more important. We have listened to our customers who need super fast turnaround, and we're happy to say we can now offer just that - 24 Hour turnaround on our Digital printing. Our Digital Printing is as good as Litho! Rayacom utilizes the most advanced digital print equipment. If you compare a sample of our digital against our litho work, you'll be hard pressed to work out which is which - even we still have to look twice!

Incredible service! Sezal Sharma and another staff member went above and beyond to help me prepare…read morea bunch of materials and find the best items all the while ensuring I got the best bang for my buck. This is definitley the best customer service I have ever recieved at a Staples!

Really unhelpful staff. I was there to use the printers and to mail something, and the staff was…read morelaughing rather than helping. I explained I never used their machines before, and my card was not working. They laughed instead of helped, so I walked out extremely angry and upset.

We in Lake Country are very fortunate to have John and Turtle Bay IT services at our doorstep ; I…read morecalled , and one day later had John to our home ; he knew what to do and serviced and repaired printer issues in minutes . the best part he is very sharing with his knowledge and my goodness his charges unbelievable low . Proud to have met him and having just recently moved to Lake Country pleased to have his business card in my files. Thanks John . Bob Yung .

From the owner: Turtle Bay IT Services will offer computer sales, service and repair for residential and business…read moreclients. Specializing in building relationships by repairing, reusing and re-purposing clients' technology.