The office called me for a followup appointment with Dr. Swindell, then the office called again and…read morerescheduled me for an appointment one week later. For that appointment I showed early at presumably building A and gave them all my information. I was then redirected to building B where I had to again give them all of my information and have my picture taken. I then waited for over one hour in the building B lobby and was never called back. At that point I gave up and walked back to building A to talk with the office manager. The office manager wait added another ten or so minutes. Finally I was able to politely talk to the office manager. She mentioned that the previous office manager left last year. More importantly she said that they have had to reduce appointments by one half due to starting a new computer system from scratch. Dr. Langley proved to be a skilled surgeon for my cataracts. His office computer system, currently, is not ready for prime time. My only regret was I made a wrong choice by letting him to inject the recovery medicine into the first eye which caused a black wavy curtain to appear in that eye for some time. I should have selected drops for after the surgeries and did so for my second eye.

Eye care for dry eyes- All the people at the center are friendly and express genuine concern for…read moreyou. Office works with schedule and explains billing and works with you when you have problems.

I left two messages with them asking for an appointment and didn't get any response. I can only…read morerate their responsiveness - which is non-existent. I have given up and looked elsewhere for service.

The staff is very knowledgable and friendly. The wait can be long at times but what can you expect…read morefrom great doctors like Dr. Ronk and Dr. Shaiebky. No pressure to buy glasses or schedule surgery and when I did things went very well. The billing department is always willing to work with people. But they except most medical insurance. Just not vision insurance. Both doctors are helpful and so patient.

Scheduling has problems. We were told to be there for surgery at 8:40 and surgery wasn't until…read moreafternoon. That was one experience. The next surgery we were told to be there at 9:40 and surgery was scheduled for 1:00. Someone is messing up big time!

I felt like the care was good. The scheduling went well smooth. Set up my surgery easy and haven't…read morehad it yet. Will update this information after surgery. I like Dr Dyer

before my first surgery i told her office i'm allergic to versed and it causes adverse reactions…read more hearing this i was reassured we would figure it out. the procedure itself was uncomfortable. i was given versed, restrained by my arms, and told if i fidgeted i could lose my eye. after this i took concerns to office management. the official response to this is restraints are illegal and it didn't happen. that meds can cause some patients to experience memory fog. i got gaslit! for the second procedure, the entire staff takes turns laughing about how the rude doctor x was being so funny making fun of me and rolling his eyes during the above surgery. as they laugh. i got sexualized while being fitted for the intubation mask. 'ricky here is being shy but ricky you're not that sexy.' my documented concerns about meds gets ridiculed and someone says if i have bad reactions i just need a better immune system. having happened a second time i brought it back to management for both saint francis natalie outpatient surgery and warren clinic opthamology. nothing came from that except a call today dismissing me from care. these cancellations include oncology, urology, and nephrology. the specialists who have found and removed two cancers and identified a third. i get to start over with my new primary care provider. i would have completed post operative appointments and obtained a new referral for glaucoma. this was a horrible experience and what sticks with me is how disrespectful and dismissive they are while pretending otherwise. youtube has the full unedited video https://www.youtube.com/watch?v=SJhhmCJM83I&t=3188s notable excerpts: (21:42) That's it. (21:43) Anyway. (21:44) I know you're, like... (21:46) I'm going to be a little bit shy. (21:48) Yeah. (21:50) You're not even that sexy, man. (21:51) You don't have to... (21:53) That's it. (21:53) You like that. this is the commentary for me while being fitted with an intubation mask (LMA)he asked if i liked that?~!! (46:04) You're getting what you're getting. (16:06) That's exactly right. (16:07) He was just so funny. this comment is regarding the anesthesiologist from the first procedure. this timestamp picks up a:t 44:18 on the recording. the ai transcript tool requires 30 minutes or less truncated. just add 30 minutes to these stamps. sorry about that (14:18) Well, that was a much better experience (14:20) for everybody involved. (14:22) For everybody involved! (14:29) Oh, my gosh. (14:32) Just, like, the whole time. (14:34) This isn't working. (14:35) This isn't working. (14:36) This is shocking. (14:38) Well, it's because she doesn't want it. (14:41) Yeah, I would imagine. (14:42) That's probably why you didn't really... (14:45) Well, I mean, I wouldn't call it set up that it wasn't. (14:47) Like, even the first time I saw him in the office, (14:49) he was like, (14:50) Rich, that doesn't work for me. (14:51) And I was like, (14:52) okay. (14:54) Alright, we'll figure this out. (15:00) Yep. (15:01) So, he'll just have to get a recovery system. (15:26) Yeah, I gave him, like... (15:28) I had to give him a bunch of propofol (15:30) before he might even go off to sleep. (15:33) I was like, (15:35) holy moly. (15:37) We gave him, like, a good dose. (15:38) What I thought was a good dose. (15:39) And his eyes were still, like... (15:41) He was still, like, fighting it. (15:45) Yeah. (15:46) You could imagine (15:47) all of a sudden, (15:48) all of a sudden, (15:49) all of a sudden... (15:49) Yeah, you'd have to give him, like, (15:51) probably a triple the dose, (15:52) which they did not last time. (15:54) So... (15:54) No! (15:55) And... (15:56) Well, I'm telling you, (15:56) they have to, because... (15:59) I know. (16:01) He was never tuned. (16:03) Oh, I'm telling you, you're right. (16:04) You're getting what you're getting. (16:06) That's exactly right. (16:07) He was just so funny. (16:09) What did he say? (16:09) He was just... (16:10) I mean, he was rolling his eyes, (16:12) and I honestly don't even remember (16:14) those triple doses. (16:17) Yeah. (16:17) That was so funny. (16:18) I can imagine that. (16:21) He's like, (16:21) I didn't go through (16:22) half the time after this (16:26) to get... (16:27) Is he... (16:28) Is he... (16:29) We've got a load on track, (16:31) and they work, like, you know... (16:32) Yeah. (16:33) 30 hours or whatever. (16:34) All right. full audio and transcript available at the link above if the post accepts it

Dr. Dyer is an excellent surgeon and physician! She handles your questions very adeptly, takes…read moreextra time to calm any nerves you may have about surgery, and performs your surgery with the most skill of anyone around. Excellent Dr. - definitely recommend her to anyone needing an eye care professional!

I can't even begin to express anxiety. I have going to eye doctors, but the technician Lisa made my…read moreexperience wonderful and I can't think enough and can't recommend this place to anyone. Thank you everyone wonderful experience and thanks again Lisa for all of the information and your immaculate aura that just kept me calm.

Dr. Economou has a very professional staff. I left a message late Monday…read morefor a new patient appointment. Their automated text message service responded immediately to my voice message. One of the office managers contacted me Wednesday and we had an approval for an appointment Thursday morning at 10am. It's very apparent that they place customer service at the top of their list. Dr. Economou was professional, thoughtful and gave my wife a thorough his eye exam. A prescription for my wife's eye drops was immediately sent to our pharmacy. I can't remember when either of us have had a better experience with a Doctor. They obviously care about their patients and are ready to take care of their needs at any time. Glaucoma needs to be monitored every year. I wish we could give them 10 stars!

Rushed and dismissive. Two consultations and vision is worse than before surgery. Premium…read moreMultifocAl IOL Toric lens used without information regarding side effects of halos glare and night vision difficultie. Would not have agreed to trade quality of vision for independence from glasses. Did not have astigmatism or need for glasses

Dr. Langley is an excellent surgeon and physician! He handles your questions very adeptly, takes…read moreextra time to calm any nerves you may have about surgery, and performs your surgery with the most skill of anyone around. Excellent Dr. - definitely recommend him to anyone needing an eye care professional!

I've been coming to this optometrist for the last handful of years. I've been to both locations and…read moreI simply default to this one because it's in and around my daily routine. The staff here are helpful and friendly. I never feel like I'm being rushed, whether it is while asking questions during an eye exam, or trying to pick out a new frame. I got a really great selection of frames to fit within a small budget up to more designer options for people with bigger budgets.

Generally no respect for the patient's time, here. Prepare to wait 30 minutes in the lobby -…read morewithout anyone checking on you - before having to ask to finally be seen. Then, wait another 15+ minutes in the exam room to see the doctor. The staff are friendly and the facility is clean, but this is not the first time I've had a frustrating experience here in regard to waiting time.

Very friendly and accommodating staff. I walked in with no appointment, but I was shopping at…read moreCostco and needed a travel size of saline. They were quick and happy to give me a sample bottle. Thank you!

Fastest, friendly, most thorough eye exam I've ever had! Got an appt. THAT day and was in and out…read morewithin 40 mins. Jade and Dr. Plaxico were awesome! Professional, efficient and informative. And Costco optical is right next door! Such great service. Thank you!