Very close to reporting this company to the BBB and atty. general's office for theft by deception…read moreand taking advantage of the elderly. My 88 yr old mother went to Chapman Ford for a routine oil/lube service on her 12 yr old Ford Fusion. Her bill yesterday totaled $1,200 ! She likes going to Chapman "because they are always nice to her because she doesn't know a lot about cars". $800 of her oil change was "LABOR"!!! Nothing beside that requested service and perhaps filters should have costed at most under $200 total! This is not the first time they have deceived her into work not needed, yet she goes back "because they are so nice to her." To the owner and general mgr of Chapman Ford: Recognize your customer, who they are, what is actually needed. Honest service and fair pricing would gain you repeat business. Stealing from the elderly or any customer, will continue to perpetuate the bad business reputation you have. Not only will I never recommend this company but will go out of my way to ensure others know about this.

I took my 2017 Ford in to have the low beam replaced on passenger side. They replaced and charged…read moreme $75 for the driver's side and said that the entire headlight assembly on the passenger side needed needed replaced for $1,463. They said that the pigtail that the light bulb plugs into had melted. It had melted. Total estimate for the headlight repair was $1,463 and the estimate didn't add up. I said no way! I went to Autozone and replaced just the pigtail and light bulb for just $68.85. It took me just half an hour to complete the repair. I needed to replace the light bulb too because Chapman Ford removed it when I said "No way. Maybe it was burned out. Maybe it wasn't. But they didn't do the repair, so they should have left the bulb in the car. I did complain about them replacing the diver's side when I had tested the lights immediately prior to taking it in. They said it must have gone out on my way there.

Purchased my second vehicle with Judy from Lancaster Toyota. Once again, it was an amazing…read moreexperience. I highly recommend visiting Lancaster Toyota for your new Toyota vehicle needs! I will definitely be back to purchase future vehicles! THANKS AGAIN!

Aaaaarggg!!!!! Put yourself in the hands of the car dealership for repairs at your own peril!!! I…read moreknow this, but I had no choice cuz they're the only ones who can replace and program a lost key, and then they started adding stuff and parts they said I couldn't pass inspection w/o and before I knew it I was 900$ poorer, but I am know the proud owner of a 32$ light bulb.. god only knows how much they charged to screw it in??!! Toyota repair and services in Lancaster pa, may u all rot in hell.

Joseph Flowers was the best car salesperson I have ever worked with. I made it clear I had already…read morebeen to two other dealerships looking for a new Civic Si but did not find the exact fit. Joseph located the exact 4 door in my color with all the options I wanted. It was in shipping so he had the truck routed to deliver it to Jones. Within a few days it was delivered and I purchased my first Honda. Joseph even had a better price than the other dealers who only had colors or options I wasn't looking for. I'd highly recommend going to see Jones for a new Honda purchase.

As a Honda family since 1995, I have never been so disregarded as a customer. I have lived in three…read morestates with my Honda Pilot 04, therefore I have visited many dealerships and know what good customer service and knowledge looks like. This dealership is a complete joke from mechanical assistance to auto body repairs. The only thing I trust this dealership with is my oil change, and even when I get my vehicle back, something sounds or feels different and I have to take it elsewhere for second opinions. This review is focused more on my recent experience after getting in a fender bender. I had my Pilot towed to Lancaster Honda's Auto Body, where it took the employees 4 days, not including the weekend, to just look at my car to get an estimate, which ended up not happening. The establishment returned the keys of a car with busted fender and bumper quicker, than taking 15 minutes to assist a valued customer of 20 years. If you care about your vehicle, stay away from this establishment. If you are looking for mechanical assistance, Mikes Motor Zone. If you're looking for Auto Body repair, Maaco. Trust me, Extremely Disappointed Customer.

Sold my car at Z Motors. They came highly recommended to me and did not disappoint. They were…read moreknowledgeable, friendly, well prepared and efficient. I feel they that they were very truthful, above board, researched and clear about how they priced the car. Very good experience, I recommend them for selling a car, and I would use them if I were buying a used car.

I was looking to upgrade my 2012 car and used car fax.com to search. I found a very good match to…read moremy criteria at Z Motor Company. From the initial inquiry to the drive off the lot, these folks were top notch. No high pressure sales, very accommodating and friendly. It's like buying a car from a loved one. They are like a family there! If you are looking for a car, this is the place to go. We made the drive from Chester County and never looked back. I'm sure we will be back as our needs increase. This is THE place for us going forward. If I could rate them a 10, I would!

I shopped online for months for a used Yukon XL. I talked to a lot of sales people, contacted a lot…read moreof dealerships and got 1000 automated emails. Dan Marrone gave me an honest description of the vehicle. No high-pressure sales. No lies. We came to a fair price quickly. He helped with the insurance, finance, and rental car return. Communication with Dan and the dealership was great. I drove seven hours in the snow not knowing exactly what I was going to see when I got there. The four-year-old vehicle looked like new. I had no issues and I am completely satisfied. Thanks Dan and the rest of the Jones staff.

This place looks fine and all is bright and beautiful when arriving and leaving with a car. I will…read moresay my salesperson was the nicest. BUT they don't tell you how they seem to not inspect their cars properly or even care to try to help out when you have to come back TWICE in less than a month that you've had your car over parts and malfunctions. It takes a few transfers when calling for assistance to get anyone to even try to let you explain the situation further. And nobody knows ANYTHING useful. It's like they're playing a guessing game. My "new" used car had to sit for a bit before getting an appointment for service. For which I had to wait 2 hours (appointment scheduled) to be told that I had to wait some more because they were just about to work on it. Unfortunately, I made the mistake of recommending the place to a friend. Who also got a car for her mother, and it broke down and made an awful noise 24 hours in. Not to mention they promised to detail it and it was dirty. The manager has NO customer service training, it seems like, or just doesn't really care because "once the car leaves the lot, it is not their problem". I'd think if they were to inspect their cars properly and be more into providing a better service, they could prevent a few of their problems when clients have to come back and chew on their asses while they show no empathy or willingness to help! I absolutely DO NOT recommend Jones Used Car Center to anybody that has no experience with these situations or would like to be met with more helpful people. Save yourself some time and go elsewhere, with better customer service from management and cars that don't break down in less than a month or even 24 hours in.

Just had the last recall taken care of on my VW Atlas and a new key fob programmed. Excellent…read moreservice and was thrilled to see my car was washed when I picked it up. The service team was great to work with from scheduling to when I picked it up.

I have been a customer of this dealership for over 45 years and I purchased at least 30 vehicles…read moreover that time. Their management system sucks. They are high expense and lack response to the needs of the customer. If you purchased car from them and have it tinted as their recommendation, they won't inspect it and if you take it in for service, they make shit up. Stay away from this dealership.

Mostly Rick was very helpful-he got us into the jeep quickly but then it seemed like he forgot so…read moremany papers n then annoyed me because I was finishing them on my times and not as quickly as he would have liked. Plus now only two months into the loan and already we have to use our warranty for a new transmission!

Wow, was very disappointed when going here! Had emailed previously hoping to have set up a…read morerelationship (as I was moving here) the email response was short and a bit unfriendly but still went in. Asked for the same person, she really didn't care filled out the application, the receptionist is the only friendly person. Waiting to hear what cars I could look out and nothing....left waiting for 40 plus min....as the lady who was supposed to help me, was so busy gossiping and texting...then to top it off she left!!!!!! Yup didnt say anything to me, the other male salesmen tied to sorta help but I just left...never heard a call back! VERY RUDE!!!!!!