Beauty on the surface, deceit after purchase.
I was falsely mislead that an expensive fan I bought had been restored by the sales assistant's electrician husband and was safe and would meet modern electrical safety requirements. AKA it would not be responsible for starting a house fire, or if it was it at least would not void my insurance. I was told it did and would be perfectly safe for my sister to use.
Only upon getting it home did I have it pointed out it had been tagged (very subtley not clearly, hidden in the bundle of cord) that it was unsafe and should not be used. Therefore it was basically purely ornamental. This did not really justify the 300+ dollars I had spent on it as pretty as it was.
So I took it back literally the next day and I was curtly told again it was safe but you had to "take the risk" and that legally they had to tag it like that but it would be fine. They refused to give me a clear refund on my credit card for no legitimate reason and said that as a second hand retailer they didn't have to give refunds.
This is completely false under australian consumer law and when they did offer me a store credit it had to be used that day (I didn't like anything else of 300 dollar value in the store at the time) so I ended up being basically shamed out of the store by them and told I should get educated on buying second hand wares and that if I came back to lost and found in collingwood they would have simply kicked my out by now (a total lie), so they were being incredibly generous second hand retailers by allowing me an in store swaperoo.
I found them incredibly misleading during my initial purchase and then incredibly rude and basically lying to my face about what the woman had told me when I went to purchase some 24 hours earlier. "I meant that it would be safe to use not that it IS safe to use by electrical standards." and giving me false information on australian consumer laws such as they don't have to offer a refund.
Buy your bric a brac and non electrical things here for sure if you know exactly what you're looking for but I would not recommend it for sometimes "antique" buyers or trust a word they tell you about the product.
(I ended up keeping the fan (again nothing else in the store warranted the prices) and having it's cord (made of a dangerous illegal rubber) replaced to the cost of 140 dollars. Something I was concerned about having to pay for during my initial purchase and assured wouldn't be necessary.) read more