I'll never deal with WestPoint again. A few years ago I…read morebought car through the WestPoint Nissan, they were an absolute nightmare. I had a cooling off period because I bought a demonstrator and wanted to make use of this time to confirm some basics things that I forgot to confirm during the deal - stuff like, has the car been serviced, will it be serviced if it missed services - how will this affect the warranty, can I buy the tint and have this applied prior to delivery. They refused to speak to me because they didn't want me to give me a reason to pull out of the deal (not that I planned to) - typical car sales technique. So I decided to use my statutory rights and cancel the deal because noone would speak to me. That is when the fun began! The sales manager called me up and abused me, told me they would change the time stamp on my email so that it was no longer within the 24 hour period, advised they would keep my deposit and if I wanted it I would need to take them to court. It was an absolutely horrible experience when buying a new car is meant to be exciting! Out of fear of losing my deposit I stuck with the deal. When picking up my car they applied a WestPoint sticker to it, even though I has asked them not to! So I peeled it off while it was still fresh before I drove away. The sales manager came over to me and told me how rude I was for doing that. WTF... it was my car and I specifically asked them not to apply their branding and they did anyway! After getting the car, of course it had not received a single service despite having a few thousand KMs on the clock and despite the Nissan service centre being attached! They did rectify that and stamped the logbook. The service people and the bus driver were great, it is just the sales people that made this such an awful experience. More recently I bought a new car through Alfa Salters. Unfortunately Salters was acquired by WestPoint and I got my car serviced through them. The Alfa service was horrid. I was charged $200 more for a logbook service than was quoted over the phone. And they advised me that I did not have a suspension issue when I clearly did. I told them this was not right as I can feel the suspension issue and also hear it when going over bumps, they said I could bring the car in again but if they 'found nothing 'again they would charge me for the check. Today I took my car to EuroMarque in the Valley, they checked out my car and new suspension parts are being flown in from Melbourne because they found a very obvious problem. They even washed my car and treated me like a valued customer. I don't care that this service centre is further away from home, I'll never deal with WestPoint again.

Can't fault the VW Westpoint Motors. Great service from minute one and there's no intimidation at…read moreall unlike a bunch of other places. We dealt with a young gentleman named Michael who made everything so easy to understand and was more than happy to give us time to discuss issues or problems that we might've had. Even if we didn't want the car he was more than happy to give us a test drive and find us the proper person to help us with getting information about a possible trade in.

I purchased an i30 from northside of brisbane used cars. from my first phone call to collection of…read morecar, I had excellent service, staff upfront and honest, quick to return calls and help. I left a deposit to keep car from being sold. I drove 45 mins to get this car. local dealers to me no where near as helpful. I have nothing to do with Norris motor group but when you read some low reviews below it seems to be due to the customers fault, as a business owner myself. please rate a business fairly, if you don't leave a deposit why would it be held for you. try ordering freight from down south, what used to take days does take weeks to get now and you are not the only customer they are serving. calling everyday to chase a part up wont make it arrive quicker. lets keep family businesses going like this, trust me when you only have big players in the market prices go up. just look at fuel prices.

Im a person that hates car yards and car salesmen but I walked into Norris group Volkswagen kedron…read morejust for a look, the 1% finance interested me.I meet Luke, Luke was great not pushy, took time to explain everything & answered any questions .If you're interested in a new car get down to Norris Group Volkswagen Kedron and ask for Luke . My only complaint is my Polo beats is supposed to come with a set of beats solo headphones. It's been three weeks and can't get a straight answer, only that it's got nothing to do with them and it's coming from Sydney............

We had taken our 2004 Nissan XTrail to Bam for a service as they had been the servicers in the log…read morebook when we bought the car. Was not very happy with the aircon, it smelt funny, like really old damp dust, which it did not do before. It was mentioned that the cabin filter had been cleaned also. We took it to another place, closer to us, for the 186,000 oil change, it was discovered that there was not even a cabin filter in the car. Rang the owner at BAM and he said let me look into this and will get back to you, which he did. Traced the job back and found that it had not been done, empolyee on last week of job, he promply refunded the money for that and we are very impressed with all he did for us. Apart from that it was a good job, we would recommend this business to others. The Nolans