Great storage units, easy access, and cheap by comparison. Been there 3 years and haven't seen the…read morerates go up. Not much more I could ask for.

Used storage here for 6 months. About 60% of my belongings were damaged and the owners didn't take…read moreresponsibility for their poorly constructed units. The roof leaked and molded. Mold and water damage is apparent on over half of my items. When asked what the process is for damage, they said it "didn't matter" and you signed so they aren't liable. No apology, no attempt to make it right or see how they could help with the situation. They even tried to blame it on the fire, which even if it did damage the storage unit, how come it wasn't inspected before they let someone move their stuff into the unit... 8 months AFTER the fire happened? Would not recommend this storage unit, pay a little more to have your things in a nice facility.

Everyone who works here is always so nice when I come in or call with questions. I had a leak in…read moreone of the units and they happily helped me move my things to another unit. Family business always have better hospitality in my opinion

Warning! This store facility is not safe. Over half of my stuff was stolen stuff that you couldn't…read morejust walk out with you had a vehicle. Therefore somebody is working there is Doing It .When I reported it to the facility, They were very rude and unhelpful. Did not want to review the cameras and have limited cameras in the facility. I believe they call a Kansas City Shuffle still from units to make a profit selling units once a month unit auction. Put a lock on it leading to be thinking I lost my keys. They came and cut it off and open the unit more than half of my stuff.

I went to security self storage to inquire about a U-Haul rental the whole time he was doing…read moresomething else he barely acknowledge my presents.Don't waste your time with these guys there's other places with better customer service.

Terrible experience, I rented a unit on Thursday the 30th of December. When I went to put my thing…read morein the unit on Saturday I found the unit was dirty and had chemical residue all around the unit. See photos. I realized that the manager was not available on the weekend so I called Monday the 3rd to inform them of the dirty unit. I was told that they knew it was dirty, auto parts had been stored there, and would wash it out on Tuesday but I had to move my stuff out. I decided to not rent as I didn't want to have the chemicals on my things. When I move my things out on Tuesday the 4th of January, I called and let them know that I would like to cancel my rental due to the dirty unit I was told they would not refund me for the month, because they told me already no prorated rental fees. I would recommend not renting for this business. Update: Manager call and refunded all of the fees I paid.

Sam was very helpful & patient as I switched units mid-rental, which was a great decision! The…read moreunits are very clean, climate controlled & the buildings as well as the property have great security. I especially appreciate having on-site management. Prices for the units are very competitive & I was able to provide my own insurance! Hank You!

We called and they were at a spot for us same day they're great thank you pleasure doing business…read morewith you

We have rented a unit here off and on for a few years. The new owners have done a great job…read moreimproving it by painting the facility and adding brand new security. The new manager (Chuck) is on top of things and made us feel safe and confident to leave our belongs in storage. Highly recommended!

Pricing is very reasonable and the staff made it an easy transition between moves. Thank youread more

Rented from them for about 7 years now. Never had issues with the owners…read more I have had multiple units. Now down to one. I even left one in less good shape than I got it (putting it nicely) and they gave me my deposit back! Stored my boats and hotrods there, safe and secure. As for the other reviews; clearly they are resentful and not super helpful. Probably just self entitled Californian people. Doesn't matter much: they are at capacity. On the nicer side of town. Pleasantly doing good business.

Spend your money elsewhere, don't pay for RUDE treatment. A storage in Chico is a storage at the…read moreend of the day, this place is nothing special. Nice facility with decent rules. NOT nice people running it and they overly enforce those rules, for what reason, I'm not sure. We needed a storage so we could have everything in one spot a couple week before we relocated to the bay area. Everything was smooth until move out day. We had professional movers helping us, they entered the gate behind another car while I was settling paperwork in the office. The gentleman in the office made a HUGE dramatic scene about them "not using the gate card". He stated that, in the event one of our movers "opened someone elses storage or something was stolen" we would be held liable, as they were illegally on the premises because they didn't swipe a key card according to him. This sounds like something made up, but I apologized and let him know we were unaware of that rule and it wouldn't happen again. I guess my apology for our honest mistake wasn't enough because he followed us out to our unit and confronted the movers. He scalded them like young children who had knowingly broken rules. It was, in my opinion embarrassing for all involved. I felt bad for the movers because they were hired to be there to help. It wasn't their fault and he couldn't give anyone a break. I apologized over and over again once he left, it wasn't right of him. His tone was forceful and snide. Adults have zero business speaking to other adults that way. He treated them like criminals.They didn't break into the storage facility, it was the first time any of them had heard "the rule" of not entering behind another car. The gate was left open at one point during the evening and he made the humongous semi wait and drive thru the other side. Don't get me wrong, I understand the need for gate codes and key cards. Safety in this day and age are very important. With that being said, there is a fine line when enforcing rules and being on a power trip. He needs to watch the way he interacts with people, being rude is bad for business and I will never recommend this place to anyone I know because of him. Also, there is a woman who also takes an annoyed tone with people. I was trying to move out and her final words to me were "you better sweep it out and leave it the way you got it or you'll be charged 20$". Treat people the way you want to be treated. End of story.

I highly recommend this place. Casey was amazing. She went above and beyond to help us get the best…read morestorage to suit are belongings. It was so easy to find the place. I give this place 100%

Sorry guys, the staff here are super friendly but I wasn't impressed with some of the damage my…read morepersonal property suffered while my items were stored here for over a year. I moved in 2000 sq foot house worth of belongings in June of 2017. That fall during the first rain, there was a large leak in the roof towards the front of the unit. Many of my boxes suffered water damage. I can say though that when I reported it to the staff on duty, they sent a worker out to clean the rain gutters and also comped me with a free months rent. My only suggestion to them would be that if the gutters are known to cause leaks in the storage units, that they should clean them out prior to the rain. Last, upon recent move out, I found an extra large uhaul box containing very important items to have been broken into by what appears to have been a RAT. The rat chewed through a bunch of stuff, left fecal matter all inside the box, as well as a bunch of urine stains. I also found a large amount of cockroaches that were dead, under a stack of mattresses. Anyways, I encourage this business to up their game as far as water leaks and pest control.

Good cheap deal up to a point, go if you don't have much that can be fenced…read more Went to help the relatives out when they had to relocate and stored household stuff there. This is NOT like a 5A or anything. It's really laid back, which is nice, but it's also really sketchy. This property is owned by Rorick Trust 10/19/95, SSMC, POB 1110 Merced CA 95341. The house in front is on the property. The ownership alone gives reason for curiosity- it holds commercial properties, and has a family representative who is difficult to track down (from a previous legal complaint- USCAND 21-cv-05037-TSH). The representative in that issue was Roxanne Clement-Rorick. The plaintiff couldn't find her. Good luck finding her if your stuff disappears here too. The onsite "management" may have little to do with them. Neither may even know each other. The 'management' told sis about 'the owners'. Hint- the 'owners' aren't around Red Bluff. One other property is in Oakland, the cafe in the lawsuit. Absentee slumlords more like it. Real trustworthy people A previous manager had a goon (drives around town in a white pickup with the US flag painted on the tailgate) who would go around the lot, hustling legitimate patrons out, while someone said he would 'just smoke pot' and allowed friends to occupy trailers there. The previous manager got the later one in. That one moved his family, their kids, relatives into the living spaces there. They also have lengthy court records in Shasta County. Thefts A Toyota truck was stolen from there. And a Jeep. Auto parts disappear. Units get broken into. They said that they 'didn't see anything', though there are several cameras that probably record (like another renter on Yelp said that they do, but conveniently don't record the crimes?). Some parts were stolen from a pickup. This 'manager's' family blamed a man with a unit next to the truck. He rightly had some issue with that- it's called defamation. The problem is- he drives a Honda sedan, and assembles bikes at Walmart. The target pickup was a late Dodge Ram. The 'manager' had 2 of this model near his apartment. They look like they do auto work there, with some people driving in and getting their cars worked on. It's completely believeable that the former 'manager' couldn't bother to look into videos for criminals. A local shop owner who stored inventory there said her stuff was stolen, and that 9 spaces- NINE- had been broken into that week. We heard from one renter that a car got stripped the day it was going to be picked up by the owners. Who else would know but the 'management'? Same as the story of Michelle C., whose stuff got stolen. Why does it sound like that 'manager' was covering for someone with 'privacy'? The whole place looks like... Friends They have some people from the trailer park nearby, 'Friendly Acres', going in and it looks like staying in trailers there, too. Other trailers kept there get broken into. They had a friend of theirs staying in the house in front of the property. He was walking around when we went in, he just showed up, poof, watching, then would go towards their apartment when we saw him and said anything. He tried to look like he was working, but- Casing Rent there if you want your stuff to get cased. This guy was probably just sneaking around to see what we had. He wasn't working. He carried a weed wacker, did a little cutting near us, and then left. Like the weeds only grow only near us only when we were there? No. Our stuff was open to see when we were there. Some new 'managers' loom around the same way. Give up, it's obvious. They pretend to be checking things in that zone, then go back to the office. They don't go to the rest of the complex, which has like 6 rows of buildings. Only near ours. Casing. Confidence act Where the name 'con job' comes from. They act like they're really into keeping it safe. Someone put a bunch of rocks under some of the fences. After some theft thing, they said that people crawl in and steal stuff. Like car parts? They carry tools in their back pockets to raid cars and trailers? Some get in through the gate. If you rented there and cared about your stuff, would you give out the code to thieves? Would the 'managers' just sit around smoking their pot (they do smoke) and 'not see' it all happen? 'Oh yeah, we're really on top of the situation'. Looks more like IN the situation. One walks around checking something on a clipboard, just in whatever area, it looks. Really looking diligent. Or casing. They don't do it to the dirtbags who go in from the trailer park on their bicycles then wait for cars to leave to get out. Those people probably aren't storing famous artwork there, the way they look Hangout for It looks like a handy hangout for lowlifes. Another dude stays in the front house. He spooks around too. One will walk around in the distance, another gets closer, another comes up and looks at everything you have, including into the non beater car you drive. More casing

This mini storage is convenient, safe and has great customer service. We stored our travel trailer…read moreon site under a three month rental contract and everything went smoothly and safely. I was impressed by the staff's excellent communication to assist with smooth logistics on the move-in day; she even offered to stay open longer that day to be sure we could get unloaded before closing. The only suggestion I could make would be to install a post on the inside of the gate to prevent exiting people from clipping the gate corner. One time, someone clipped the gate while exiting resulting in a non-working gate for a day or two. I think the staff worked as fast as possible to get the gate repaired but I could see the gate getting clipped again sometime.