Best store ..Great Staff who are so amazing at their jobs…read moreThis is my second time I've needed their help in doing a return back to Amazon Thank you to the UPS STAFF STORE at 1750 The Queensway, Etobicoke

I had a computer monitor that I had to return via FedEx for a warranty repair, but the FedEx…read moreshipping center was out of shipping supplies and couldn't box the monitor (I'm not making this up). So I took it to the UPS Store to get them to package it, thinking I would get it boxed there and then drive back to FedEx to drop it off. The team there offered to build me a custom box, though they wouldn't be able to do it until Monday (this was on a Saturday). I was leaving town Sunday, but when I told them that they said it was no problem; they offered to wrap the box and take it to the nearby FedEx shipping center in the shopping center on Monday, when I was out of town. They did so, and called me to confirm it Monday, and the package arrived with no trouble. Really appreciated them going the extra mile on what had been a very frustrating day up to that point.

For the first time we had a package that was trapped at the border so I called to find out what I…read morehad to do and if they could assist. From the very first phone call they were fantastic. I sent an email and within a very short time I had a response with the options I was looking for. Highly recommend!!!

From the owner: Since 1989, we have proudly served clients across the country and internationally with their…read morecommercial and personal shipments. We specialize in servicing the construction, marine, medical supply and consumer goods industries, including recreational vehicles (such as cars, trailers and boats). As a licensed Customs Broker with a national bond posted with the CBSA, we take care of customs clearances nationwide at all Canadian ports of entry.

I had a last-minute job and they delivered perfectly at a reasonable rate. Reliable and highly…read morerecommended!

Amazing. Responsive. Reliable. They are by far the best local courier service in the GTA.read more

Working with Ridgewood has always been a pleasure. The staff are professional, accommodating, and…read morework hard to get our shipments completed in a timely manner!

I just spoke to a guy name Jama. He is such an unprofessional and rude person. I emailed him 4…read moretimes and he kept ignoring me. i called him unprofessional in my fourth email and he still ignored me then I called him and he said he didn't reply since I called him unprofessional after not receiving reply in four attempts. he said he doesnt want my business. Stay away from these unprofessionals. I just saw comments from their employee that I was rude etc. I again ask them when you don't reply someone for over a week what to you expect. I used an official word and called him unprofessional and he got offended. Jamal told me over the phone that I didn't reply because I called him unprofessional and he doesn't want to do business with me. and the number I contacted him is not his personal number, it's on their website under contact us note. I wasn't rude to him. He started yelling at me when I told him my name then I used my right to defend myself. when I called him I was very polite with him but he kept on saying that since I called him rude he doesn't want my business. he should've put that grudge on the side and welcome me. I leave it to readers if it's rude to call someone unprofessional if he ignores your emails. Their reply says they were taking time to reply but Jamal said himself that he didn't reply me since I called him unprofessional, what a contradiction.

As I'm sitting here I'm waiting for my dog whom was supposed to arrive at 10:30. It's now midnight…read more The delay is ridiculous but the customer service has been amazing. The staff have been overly helpful--even pulled out a couch for us to sit down as there was originally only a single chair. The staff even called the airline and could be heard frantically on the phone advocating for us the customers. They have been taking the best of care of us despite the lengthy delay. I won't penalize them for that as they can't control the airlines and arrival times. I'm absolutely astounded at the length these people go for their customer. Excellent work guys keep it up! Most importantly my dog was in pristine condition.

Yesterday I picked up my wonderful new dog at GTA World Cargo. It was such an exciting day of…read morecourse & the pickup experience was central to our day's plans. We arrived too early because we were overzealous & also because the directions given stated pickup must be made no later than one hour after arrival. So we waited. During that time the busy staff were completely accomodating. One very efficient young lady in particular took us under her wing to make us comfortable. Soon after my dog arrived she even took a photo of my guy in his crate so that I could see him & know that he was OK! It took just a short time after that for the paper work to get done & for us to be happily on our way. The customer service made all of the difference! And to that young lady, I am sorry that I didn't get your name. I certainly hope that you are recognized for your lovely attitude towards your responsibilities!

I have had a great experience with this company multiple times, ordering LTL from China through my…read moreconstruction company Miilex Construction and my chemical company Miilex Chemicals. I noticed some of the negative reviews, but I honestly think many people do not fully understand how overseas freight works. When a shipment arrives in Canada, there can be customs fees, destination charges, warehouse fees, delivery charges, duties, taxes, and other costs. If the seller or shipper in China did not prepay those fees or properly explain the process, the customer receiving the shipment may have to pay them. That is not automatically the fault of the Canadian freight company. Freight forwarding is not like regular courier delivery. There are documents, customs rules, third-party charges, equipment requirements, and delivery arrangements involved. In my opinion, it is unfair to blame the local receiving company for issues caused by the overseas seller or shipper. My experience was professional, clear, and handled properly. I would recommend this company to anyone importing goods, especially if they understand that international freight has rules and costs that need to be confirmed before the shipment leaves China.

Would give them less than 1 star. Do not do business with this company, read the other reviews on…read moreGoogle. Honestly they should not even be in business. I set up a shipment with them on Thursday for Monday following week. We sent him all the documents and had everything prepared ready to receive our flooring as we had contractors ready to install and we closed for the renovation. Susan our contact assured everything would be okay on Monday but come Monday their company was not able to deliver because they're shipper cannot pickup the floor. We specifically ordered a tailgate and paid additional fees. We provided them the weights of two skids ahead of time but they were still not able to pick it up. they asked us to arrange a forklift which we did and had to pay extra for last minute. After we were ready with the forklift they said they cannot deliver anymore, this was 12 noon. Their solution to all this was to cancel order and let us know to Book with another company. They will not let us speak to the delivery partner which screwed up our order. They aren't offering anything for compensation or next day expediated delivery. In fact, They want to charge us for more to get the flooring next morning. Their delivery window is 8 am to 5 pm and if they wait any longer they will charge you additional costs.