How time flies! I realize that my husband and I have been patients of Dr. Shaye's for almost 15…read moreyears. Happy to report that we're still here to talk about it. Also happy that the practice is thriving. They recently went through a major remodel / expansion of their office space here in West Hills. Now they have more exam rooms to provide for patient care, plus a larger waiting room. The nurses and front office staff members are universally kind and caring in our experience. Arranging appointments is easy to do. They have a patient portal for accessing medical records / testing results. Dr. Shaye provides medical expertise in a manner that makes us feel confident in his advice. Our last check up went very well and I had a spring in my step when leaving the office. Between Dr. Shaye, Dolly, and the scheduler, we were well cared for in a timely fashion, even late in the day. I barely felt the blood draw and had zero bruising. Wow! The words "care and caring" keep coming up in this review because they are absolutely the right way to describe the experience of being seen at this medical practice.

Physician is top notch, but his office has proven too difficult to be effective, for me. It takes…read moredays to get any response from the office. I find that medical records are incorrectly completed. Staff is not available for questions, appointments, or other necessary office functions. Dr. Lashkari is everything I seek in a treating physician, but his office makes patronizing his practice difficult. I cannot recommend Wellness Oncology.

I recommend this location. Great customer service. Dr and Staff very kind. Easy. Caring. Thank you…read morefor being professional and kind.

The West Hills City of Hope team go above and beyond with kindness compassion and patience.I feel…read morehonored to have this team close to home Ann Codron

so sad his staff is the worst iv ever encountered she hangs up on phone calls says she is only one…read morethere after 45 minutes trying to confirm appointment and showed up and doctor not available she said so he is a good doctor but his practice sucks i had to leave disappointed on the management of his practices guess il have to find another to help me after surgery

They deserve 10 stars! From the front, Sara and Alexis are true angels. So compassionate and…read morewonderful at what they do. From small minor details that you would not think they would remember about you, they do! I wish every doctor's office had them. Dr. David Scherier was amazing from the first visit to my post surgery appt. He answered every question and made sure to let me know that I was in the right hands. He went above and beyond of showing empathy and compassion for my situation. I knew made the right choice. I am so lucky that the stars aligned for me to be able to have him as my doctor for something so life changing

Exceptional care. The front office is wonderful. They went out of their way to be accommodating…read more- very professional. Dr. Benjamin is an excellent doctor. He is a very caring person and very knowledgeable. Highly recommend!

I used to love this place, then UCLA got rid of all walk in labs in the San Fernando valley except…read moreWoodland Hills, which is far from me. Making it absolutely pointless to go here, as I still have to drive to Woodland Hills to get labs done.. they also closed the lab in Burbank and Santa Clarita. So lame. I need to find somewhere else to go

Dr Einbender gave me an appointment, waited until almost my appointment day to let me know they…read moredont take my insurance. They had my insurance numbers. It takes months to get an appointment and they didn't care. Now I have to find a PCP and hope my heart palpitations, fatigue, shortness of breath, fast irregular heartbeat isn't anything serious because it takes time to find a new doctor and about 2 - 3 months to be seen. Zoc doc sucks.

I had an extremely upsetting and unprofessional experience with a front desk staff member named…read moreLydia. From the moment I interacted with her, she was rude, dismissive, and completely lacking in basic professionalism. When I asked a simple question, she actually called it "stupid" to my face -- something I never imagined hearing in a medical setting. At the time, I was under an incredible amount of stress, as my grandfather was battling cancer and in a very fragile condition. Unfortunately, due to what I believe was careless negligence on the part of the office -- including not properly reviewing his records -- his condition became severely worse. This is inexcusable, especially for a medical office where patient care should be the top priority. To make matters worse, after this critical situation arose, my repeated calls and voicemails went unanswered. There was no urgency, no follow-up, and no compassion shown. Lydia's attitude and the office's overall lack of responsibility made an already heartbreaking situation even more traumatic. I hope the management seriously evaluates how they handle both patient records and staff behavior, because no family should have to go through what we did. I will say that there was an elder Asian lady who was a nurse that made the experience with her kindness a bit better for us. She was very caring with her patients.

The Hopeless Center! If the front office is in any way…read morerepresentative of the Doctor , this place is hopelessly rude, harsh, disorganized and disinterested! If you are a center for cancer patients then compassion has to be baked into your system. Well an interaction with this office is truly stressful to say the least!

Shout-out to the Best Primary Care Team!…read more First of all, I'd like to thank Dr. Schenkel, Mrs. Schenkel, and the amazing medical assistants. You are all truly rock stars! Dr. Schenkel, you are the best of the very best, and I'm so grateful to have found you here in West Hills. Your dedication, compassion, and professionalism make such a difference. Thank you for your outstanding service in the field of medicine. You are a truly valuable member of our community!

I have been a patient of Dr. M. Schenkel for four years. Recently, however, he has been…read moreconsistently at least 30 minutes late to appointments. When he arrives, he often seems unprepared. I have to remind him of my medical history. In addition, just a few minutes into the visit, the office manager, repeatedly knocks on the door, urging him to wrap up every five minutes so he can see the next patient. That said, the front desk staff are always nice and friendly, which makes checking in and interacting with the office pleasant. Experiencing a doctor who is frequently late, unprepared, and rushed feels unprofessional and leaves me concerned about the quality of my care.