I'll change this rating one star if they show up tomorrow. Waiting on an H&V unit. Called many times to never get an answer just a machine which has never returned a message. So at present If I do not hear from them today scheduling and delivery in the morning I will reject the order with the Seller and reverse my charges. I won't chase them.... read more

They were hired to deliver a range to my tenants. They called once, got busy signal. Did not attempt to call them again or contact anybody else. They waited 10 days and returned range back. Do not use this company. read more

Was supposed to have Ikea furniture delivered at the beginning of June. Ikea delivered items to On Time at the end of May. I just received a partial delivery at the end of June. I was missing 2/3rds of my order. They marked the delivery as complete and will not return the multiple phone calls I have made. read more

Delivery driver called at 9:16am on my husband's phone. We are in the middle of a move, scrambling to find clothes, keys, anything. Stated they would be there within 30 minute time-window. Ok, no problem, right? Ha. In fact, I asked a friend to try to get there as well so one of us could make it well within time. However, I was toting our youngest child and couldn't find anything; my friend arrived at approx. 9:45/9:46 to see the truck arrive within a couple minutes. They would not begin the unloading process, even though she assured them I was minutes away. I got on the phone (9:58 am) with the delivery person and reassured him I was within blocks, only for him to tell me it was already too late and I'd need to reschedule. Even though he stated I technically had 15-minute window, which I was (even by a few moments!) still within that window! As we spoke on the phone, I arrived, got out of the car, pleaded with him to complete the install, as we are a family of 5 and need to be able to move in immediately. However, he continued to assert that I would need to reschedule, even with me standing.right.there. And he assures me no problem, it will "probably just be next Monday or Tuesday." Not according to the scheduling person. A week out. Too late. Meanwhile, THEY have our appliances "hostage," and potentially moving them on/off truck more than necessary. Now that we realize the company reputation, the Google reviews (2.2/5stars), the BBB rating (F, see link below); (plus I have done my own Facebook rant, in which I tagged Home Depot, multiple people around Columbia.... one of which did indeed know which company I spoke of, and said "there were so many red flags I could not do business with them," as a biz-to-biz sales situation).... we want Home Depot to re-assign and we need our appliances now within then next 48 hours. Don't want to deal with them, do not trust they will do the job. However, I am happy to update this review with a redeeming report if On Time can be On Point and actually help our family as we need, expect, and are willing to pursue whatever remedies available to us. If you are making a large purchase I would currently recommend looking elsewhere. BBB review link: https://www.bbb.org/us/sc/west-columbia/profile/delivery-service/on-time-delivery-services-0663-34121300 Google Review link: https://www.google.com/search?ei=vzsiXYW1PMGf_Qbc2rXYCg&q=on+time+services+sc+google+reviews&oq=on+time+services+sc+google+reviews&gs_l=psy-ab.3..33i22i29i30j33i10.2401.4100..4328...0.0..1.919.3020.3-1j1j1j2......0....1..gws-wiz.......33i299j33i160.jfwN3XCRhJE#lrd=0x88f8bce9bf6474c3:0x1d905f639663d6ea,1,,, read more

The Owner is BOB, he has no customer service skills ans will not care properly for your items... I would stay away from this place if I was a customer needing to pick up a shipment read more