Very very rude employees. If you don't like your job get a different one. I don't care if I am spending $5 or $50 on a t-shirt for my daughter. I want polite customer services either way. Not a kiss my a$$ attitude. A customer is a customer. Not sure if this place needs new employees or a completely new management that has a clue how rude the employees are. read more

I do like this store. I sometimes forget about it though. They have a good selection of baby and kids stuff in good condition for good prices. I have shopped here to find stuff like changing pad covers or crib sheets without paying full price and found some cute clothes. I find more cute things for my infant daughter than my toddler son though as far as clothes. I like the fact than unlike other consignment shops you just drop stuff off any day and they will go through it and give you cash on the spot. They are picky about some of the stuff they will accept though but I like that they take all seasons. I would come here more except it's a little bit of a drive for me and my son sways wants to go go go. The one negative I will say is with the dropping off clothes process, last time I dropped stuff off and was told it would be a few hours (it was about 5 which I understand getting busy etc) then get a call about 15 minutes before closing time. They give you only 1 day to pick up your stuff they didn't want or they get rid of it. It takes me 30 minutes to drive there so obviously I had to go the next day but what if I had other stuff going on where I couldn't get there they should of just called me the next morning with it being so late in the day. read more

Extremely rude employee. Talked to me in a sarcastic rude way. They don't really care about the customer anyway.

I have visited this once upon a child a few times over the past few years and it is GREAT! I went in a few weeks ago to find a particular ride-on for my new brother. I was regretting my decision when I asked the teenage boy that worked there to help me find one. Not only did he seem like a new employee (with his tie and shoes he looked like he showed up to the wrong job), but he also wasn't familiar with the brands (as a teenage boy would be lol). But he was VERY interested in helping me find what I needed. He took down as many things as I needed to check for their features without rushing off, and he made sure that there werent any possible toys we were overlooking. Even though there was only 1 woman at the register up front, she was very nice and sociable without making me feel rushed or uncomfortable. When I looked through their clothes I rarely found much wearing, staining, or holes (unlike other thrift stores). I dont understand some of the other reviews for this store, but maybe its only because I havent tried selling to them yet. Theyre busy every time Im in there, so they have to be doing something right. Ill definitely be back when my brother starts growing more. read more

Yesterday they had their big clearance event where everything was a dollar. While walking in people everywhere the line to pay people were blocking the area to walk and you couldn't even shop. The worst part was their signs said yellow tags and I had asked after bringing things only with a bright yellow tag up their half my stuff wasent covered because they told me some yellow say clearance some yellow are not clearance!!! What! How confusing when it's the big clearance event and a bright yellow sticker that looks just like the clearance sticker on clothes!!!! After waiting in line no joke 17 of my yellow stickers were not even clearance. I will take my money else where and it's worth it for me to spend the extra money at carters on clothes with great customer service. As well the girl helping me had no idea what she was doing and wasent very friendly at all. Never again read more

Good Prices, but they are EXTREMELY picky on what they will purchase. Brought in lots of baby clothes with no staining an entire bin and they took NOTHING! You have to drop off your things & then come back later which in essence is two trips. The toys have on the shelves are junky. Entire store could use some febreeze, smells so bad. read more

They are horrible. Even though the prices might be good on some clothes but the staff treat customers bad and its crowded and most of the things are not in a great condition. I am disappointed! WORST STAFF EVER! read more

I had a really positive experience. They purchased the majority of what I brought them. The staff was extremely friendly and helpful and they have a GREAT selection of clothing. I made out like a bandit. Be sure to read the regulations on the size Rubbermaid tubs they will accept. The only negative part for me was that its far from my house but I will plan accordingly and make a trip there maybe 2 or 3 times per year. Love it! read more

Once upon a child is a great store I LOVE IT ! Amazing prices and wonderful people work there everyone is so nice ! The store is very clean and very organized. I have no complaints, I would and will recommend this store to all the people I know that have kids ! read more

The staff was super friendly and very helpful, as well as the store being well organized!! They had everything sorted by age and color so it was very easy for me to find the items I was looking for. They also carry other items other than clothing, like toys, books, and even strollers. Overall my experience there was fantastic and I definitely will be recommending this location to my friends and family!! read more

I will NEVER give this store my business! I have been to other locations and have been VERY pleased with the way everything was handled. I ventured all the way out to Naperville this past Monday. Mind you I live in Elgin. I do not have a store in my surrounding area. I have a ton of childrens clothes to sell so prior to me heading into a store, I felt I should call ahead and see what I could bring in (what seasons they're taking). I contacted the Naperville store twice last week with questions. Needless to say, none of my questions were answered. I asked how long the wait was. The answer I received was "it could be anywhere from a few hours till next day". I said "that's great, but what I would like to know is at this very moment, if I walked in the door how long would I have to wait". Same answer but this time with an attitude. The girl went on and on about how many drop off's they get a day with a major attitude problem. I hang up the phone not wanting to argue with this girl that seemed to be a child to me. Now I decide to call another location. It was like night and day! Not only did they answer all of my questions but they were EXTREMELY polite. I actually spoke with two different people and both of them were great! So I decide to take my clothes to the other location where they were much more professional. I don't want to say which location because I do not want people to think I work for them :). Now Monday comes. I had to head out towards Naperville for another errand. I decide that I'll give the Naperville location a chance. I had about 3 plastic bags (yes I said plastic bags) and 2 cloth bags with me. The minute I walk in the door there is a girl (and yes I mean girl, not woman) at a desk up front working on drop offs. Before I could. say a word, she says that they do not accept plastic bags and that I can only leave two containers at a time. I ask her then what do they accept? She said plastic tubs, laundry baskets and cloth bags. I told her that I called twice last week and if this was their policy, someone should've mentioned this to me. Her response was "we tell everyone that". Not wanting to argue with her, I ask who the owner of the store was. It so happened to be a woman that was standing right behind me. Never did she jump in. I turned around and verified she was the owner. Told her I called twice last week. She gave me the same answer. "This is our motto. Our speech. I'm here all the time and I listen to the girls on the phone. They tell everyone that". Wow! I guess I was just the unlucky one...TWICE! I decided to tell her I came all the way from Elgin. I said "if I was told that, do you think I would show up here like this"? Her answer made my jaw drop. "People do! They think we'll just take anything they bring in". She could see that by this time I was very angry and not pleased as a customer. She completely ignored me and continued her work. I then decided to leave and not give them my two cloth bags. Like I'm going to drive all the way back out to Naperville for 2 bags? I don't think so! I could not believe how unprofessional not only the employees were but the owner as well! Here's the kicker! I stopped into another store in the same strip mall. Upon checking out I was chatting with their manager. I told here that I was having a bad day and that I had just left Once Upon a Child. Here exact comment was "what are their restrictions now"? as she rolled her eyes. I asked her if she hears complaints about that store often. She said "ALL THE TIME". She said to me that they are always not taking something. She hears her customers complaining about them constantly. She's heard that they're rude and unprofessional. She also told me that she's been told that if your not within the first 5 people in there in the morning, they will not take care of your stuff that day and that they actually turn customers away all the time. I guess my point it this. I own a business. I would NEVER treat my customers that way and I would NEVER employ individuals that treated my customers in that manner. Like I mentioned before, I have been to multiple locations. They're not the only location that's busy! My observation when inside the store was one person handling the drop offs. The other locations have all the employees working on buys. They usually have 2 people doing a buy together. One goes through the items and the other enters them into the system. They had plenty of employees there so they can not use the excuse that they do not have enough people. They need to make some changes and are in need of a serious attitude adjustment. I know this review is long but I want everyone to know what my experience was. I will be filing a report with the BBB even thought they are not a member. I hope this helps someone. read more

I feel completely ripped off by the piddly amount of money I received for several LEGO Duplo sets, several Fisher Price Little People sets, 3 items of clothes, a car transporter which talks, and stringing beads. When I got the offer, I was told I'd be getting $---- for 10 items. But, as the day goes on, I keep remembering more and more things that they "stole" from me. As I was told the offer, I thought that I really should try to sell the stuff on e-bay. But then I thought it would be so much work. Now that I think about it, the time I would invest in learning how to sell on e-bay would be a lot less than the close to 2 hours in 2 days in a row of going round trip to OUAC. Because, of course, you have to leave all of your stuff and then wait hours for a call and then go back to the store. The website is a lie since it says you can browse in the store while they come up with an offer. Note to self: NEVER GO TO ONCE UPON A CHILD AGAIN!!! IT IS A RIP-OFF TO SELLERS! I didn't check what they would sell my items for and I am kicking myself for not doing so because I'm sure the mark up is 1000%! read more