I feel like this facility just calls it "dog training" The owner did not listen to my concerns, and…read morejust kept saying that she taught my dog to walk on a leash. I didn't need help walking my dog on a leash. When I went to pick my dog up, she gave me a different dog bed then I brought her in with. Then she said, oh, I guess her bed must be in the wash. So she had some random uncomfortable bed. The owner said she would bring it to me, never got that back. She also said she would do training at our home, and never followed up. What a joke, a waste of money!

Unfortunately my dog and I did not have a great experience here. My dog stayed for a 2 week…read moretraining session and was rarely allowed to interact with any dogs. I believe she was kept in the kennel most of the time as I was not given many updates during her training or any pictures of her in the yard. Upon pick up I was told how stubborn my dog is. Which made me realize that Diana was frustrated with my dog throughout the entire 2 weeks instead of dedicating the time and patience my dog may have needed. A true trainer would recognize a dog needs over their personal opinions in order to do their job professionally and successfully. I was supposed to receive additional training classes with my dog included in my payment after the two week program and was told someone would reach out. They never followed up and didn't seem to care much. I know they are very busy with doggy day care and various training sessions/boarding and don't believe my dog received the individual attention required to have a successful training. I would recommend looking into other companies that can devote more time to their clients and give a more personal approach to training.

I still come to this location whenever I'm in the neighborhood. It moved a while back which the old…read morelocation wasn't too far from where it is now. Only different really is the parking situation. There's still parking to the side which they have a few spots reserved but the rest would be either metered parking or street parking. Old location was part of a little strip mall with plenty of parking. Regardless, this store still has everything that I need for my baby. They have the food that we like to get as some other chain doesn't carry them. The staffs are always so welcoming and very friendly. There's plenty of things that they carry. It's a small store but pretty much packed with everything you need. Loads of brands that they carry. There toys, treat, apparel, and so much more. Pretty sure you'll find whatever you need when you're here.

Since their local branch (on La Brea / Santa Monica) recently closed, I now happily travel the…read moreextra distance to this location on Beverly - primarily because they seem to be the only provider of one of my favorite wet cat food brands, Fussie Cat, in single cans (unlike the bulk options by online suppliers). Plus, I was pleasantly surprised to find that some of the staff from the old store are now at this location, in particular the fabulous Taylor who is an absolute gem - great people skills, professional and very kind. Apart from food supplies, I like the fact that Urban Pet stocks a huge selection of high-quality accessories - toys, collars, scratchers, etc - that are not common anywhere else. This is a wonderful store, in business for eighteen years (meaning, they know what they're doing) with free off-street parking adjacent (right-hand side), and a wonderful loyalty scheme. Highly recommended.

They are the best in terms of providing per care services!! My dog loved their state of the art…read morefacility where he always get comfort, care, and indulegence. D Pet Hotels is a wonderful place for a pet boarding, daycare, and grooming. Their atmosphere for pets is quite amazing.

Wonderful and caring staff, and great facilities! Our pups had a blast! Thank you for the daily…read morephotos, it was comforting to see that our babies were having so much fun. 5 stars, all around

I have been taking my dog with Dr. Robert Odama, he was nothing but patient with him. My dog had…read moremajor surgery elsewhere but taken to this veterinary for aftercare and everyone was very helpful and patient with his recovery. Recently my dog was diagnosed with something and Dr. Odama kept me informed and will call me to check up on my dog. I recommend this veterinary you can't put a price on good service and kind people.

I've been coming here for over 10 years, but due to this last visit, I will no longer be a customer…read morehere. There was a 50min+ wait after the scheduled appointment time with no communication from the front staff about the wait. The door kept swinging open allowing in the bad odor and toxic fumes from the Boyle Heights fire. It is completely unacceptable and unhealthy to allow anyone or any pets to breathe that in. Then, there was the $9 disposal fee that was charged for EACH of my pets: one who was only examined physically and the other who received one vaccine.

We have had to bring 2 cats here in the past 3 years, both of whom were suffering with cancer. We…read moredidn't want them to suffer, and this place was recommended by a friend who had euthanized her pet here. We got an appointment immediately. When we arrived we were almost immediately brought to a room (where they wrote his name on the door window) and were told that were could take as long as we liked - even before they had me fill out our paperwork. The explained the procedure, took him to install a catheter and brought him back. Again we were told to take as long as we needed. The procedure took less than a minute and I held him the entire time. It was quiet and painless (for him). After they gave me a paw print imprint and hair clippings (which my friend is going to make jewelry out of) I left without paying! I didn't even realize it until a few hours later and when I called to apologize (and pay) they were so understanding and friendly. The only negative thing I can say is that the parking lot is kind of small and this vet seems to be very popular. It's not a vet visit I hope you never need to go through, but if you are in a situation in which you need to, this is the gentlest space with sweetest, kindest staff.

FOREVER TRAUMATIZED BY DR. OHASHI & TEAM…read more I'm here to echo the MANY traumatic experiences from people who were seen by Dr. Ohashi - the primary oncologist at VCA and truly an evil human being. A negative experience that not only negligently left our dog PARALYZED in his final days but also spending unnecessary money on a treatment that would not benefit him. It's truly unbelievable that this horrid woman still maintains a job let alone a client facing role in this hospital. I brought my sweet boy Obi in urgently after an unexpected and gruesome cancer diagnosis that we received only 72 hours prior to our appointment with Ohashi. Naturally we were blindsided, devastated, and confused with a million questions about how this could have happened. I spent 20 solid minutes talking to her assistant Dr. Josie trying to thoroughly explain Obi's medical history over the last 2 years as well as what we had been told by our primary vet (which was that he was perfectly healthy as far as they could tell), and that we were given no signs or indications that he had been sick or in any kind of pain. Dr. Josie appeared understanding and empathetic until she left and return with Ohashi and then she never spoke or looked at us directly in the eye again. It was cruel and unusual. I then tried to reexplain everything to Ohashi but her English was so terrible it was like talking to an AI Chatbot and she never fully acknowledged or responded to a single thing I said to her in the 2 days we spent with her. Instead she spoke to us as if we had left our dog to suffer in pain for years on end and repeated statements such as "how long are you going to continue to make him suffer like this" as my husband and I sobbed begging her to listen to us and understand. In addition to this, we clearly stated to Ohashi that Obi was having trouble walking on his hind legs. He had been taken for X-rays and when Ohashi came to speak with us she told us he was having trouble walking on his front legs. Again, we tried to explain that this was incorrect and we had not experienced this with him and she flat out told us we were wrong. AGAIN she was incapable of listening and understanding. Shortly after, they brought Obi back to us and he could barely walk on his front legs. We had never seen this before and it was clear he had been severely injured during the X-rays. This was the last day Obi ever walked again. That night he became paralyzed. We 100% attribute this to how he was handled during the x-rays. After he became paralyzed, Ohashi told us to come back and give him an infusion of medication that would help him walk again. This treatment cost $1200 and it wasn't until after he was given the treatment that we were told by Ohashi that it wouldn't work on him if the issue was neurological (versus due to his cancer). The second she told us this we (even as non-veterinarians) could immediately see that he was knuckling over his paws when he tried to walk meaning that issue was always neurological and zero assessments or acknowledgements were done to help determine this before gouging us for unnecessary treatments. Ohashi was unfeeling, uncaring, and negligent. She was did not listen or understand anything we tried to explain to her nor did she offer us any kind of support or resources. Without support from better doctors we would have rushed our goodbye with our sweet boy sooner than we needed too. Ohashi is incapable of kindness and understanding and should not be allowed to practice medicine. In Obi's final days, he suffered unnecessarily. We all did.

All of our worries regarding our beloved cat, Beans, we're seriously alleviated by the fantastic…read morestaff here. huge shoutout to Monica and Saul for making us very comfortable, as we were nervous! Highly recommend! (from lifelong pasadena residents)

Today (June 8) was the day that every pet owner dreads. After twenty great years, we had to put our…read morecat to sleep. I took him in, told them what needed to be done, filled out the paper work, and they took the cat. Then they asked me to take a seat. One hour later I was taken back to see the vet who told me all of the things wrong with my cat. I finally realized that he was trying to convince me that the best option was to put him down. When I explained that this was the reason I was there, he seemed surprised and said he would get the proper paperwork for me to fill out. I explained that I had done that an hour earlier and that he was actually holding the completed paper in his hand. He then left the room. I paid the bill and departed. In looking at the invoice later, I noticed that $115 of the $398 total was for a consultation that I hadn't asked for and certainly didn't need. The vet was certainly knowledgable but this miscommunication made for a very unpleasant day. All things considered, it seems like the $115 for this unnecessary consultation should be refunded. Mike C

They're very kind, but I can't help feel I received way too many tests for my dog…read more He had a bit of discharge from one of his eyes and it was closing slightly. My doctor couldn't see me right away, so I went to the VCA emergency. They advised the following test to be done I approved the tests because I'm not a Veterinarian where I would know if all of these tests were necessary or not. The next day & several days after my dog had explosive diarrhea. He is a 9 1/2 old puppy. Prior to this visit, his stool was great. I left with drops for the eyes. They basically said they thought it was conjunctivitis. I don't know if this is normal or not. I just hear that VCA's always try to push more than what is necessary and I think this is the case. I also don't like the fact that they don't let you in the room with your dog. He's my baby. Would someone let their two-year-old with a doctor and a nurse and not the parent I think not. So I don't understand why we are not allowed to be with our animals during their exam. What are they afraid of? Also, if you're a senior, they offer senior discounts but if you don't ask, they won't tell you. -Emergency Exam $225.90 -Fluorescein Dye FDT & -Schirmer ST & -Tonometry lOP $292.20 -NeoPolyDexamethasone (gen) Ophs 5mL $36.85 - Client Received Written Material on Medication $0.00 Elizabethan Collar Buster Classic Sz 25cm $11.15

I found my little dog, Miss Bonnie, abandoned in the Angelus National Forest. We gave her the best…read morecare we could, but when she got older she had heart problems. We heard about the cardiology department at VCA West Los Angeles and brought her to see if they could help. They were able to give her heart surgery in November 2024 that gave her a new lease on life! Before the heart surgery we thought her time had come but after this surgery she felt much better and lived for another 14 months. The whole staff was very sweet to my little scruffy mutt. I will not lie, the surgery was expensive. But! we had two more Christmas holidays with our Bonnie and we just cut back on our expenses. We were fortunate to be able to do this. If you want excellent quality of care, this is The Best of The Best. /////////That being said, this year (2026) the cost of everything is going up. What I would suggest is that you shop around and think about what emergency care you would need/want should your fur baby get really sick. And figure out your budget. This is an excellent hospital but there are also some excellent vets out there who can take good care of your pet for less money. You have to decide if you're going to go with the Cadillac or maybe stick with the Ford F150. /////The great thing about this hospital is that they have the most advanced techniques, very professional staff and they are a teaching hospital as well, with students from Cal Poly Pomona. You will get very thorough care. But don't go expecting things to be cheap. Going to veterinary school costs as much as going to medical school. Some of these reviews show an astonishing lack of understanding just how expensive it is to do all these tests, etc when basically it's the same equipment you would use on a human. Also, know that you can have all the money in the world but just as with people, when your animal's time has come, it has come. Be realistic and respectful of the doctors and staff at the hospital. If you are a pain in the...neck-sorry, but no matter how sweet your little dog/cat is, no one will want to deal with you. That's just the world of reality.

I will not be back to this vet again cuz they've been very unprofessional and straight up rude from…read morefirst appointment. I've given them multiple chances to change that first bad impression when receptionist was having an attitude with me, the doctor was apologizing for him & there's a sweet lady Mindy who's amazing aside that staff has been unpleasant to deal with and not helpful with check in and out considering there's no lobby which is super inconvenient already. Don't waste your time and energy.

Website claims to offer more services than they actually do. When you mention what their website…read moresays, they say "we really don't work the website." Okay... some would consider that false advertising but whatever.

I appreciate it when an employees goes out of their to make their customers happy. Javier is that…read moreguy. He encouraged us to apply for PetSmart points so we can get a discount on our large purchase. He was very patient in helping us apply, which only took a couple minutes and his positive attitude made us feel welcomed and comfortable. Thank you, Javier, for going out of your way to help us save some money! The store is clean, and we got a dog house that was reasonably priced!

This PetSmart location is awesome! They are always fully stocked, kept very clean, and the staff is…read morealways super helpful and friendly. On my last visit I was able to get everything I needed for my doggos birthday celebration, they had soooo many Halloween treats and toys! They also host pet adoption events here...I'm definitely returning to this location for more goodies soon!

Friendly staff and always very helpful whenever I visit. They have a great variety of products for…read morepets, and it's easy to find what I need. The store is clean, organized, and the employees are knowledgeable and welcoming. Definitely one of the better pet stores around!

I brought in my dog to our local Petco to have her nails trimmed. We had been trying unsuccessfully…read moreto do it and our dog wouldn't stay still enough. Petco was great! The groomer did a great job... She was done with our pup within 10 minutes or less. No muss no fuss!!! Thank you, Petco!!