Pretty shitty of a company to schedule an appt then cancel without advising the customer. We had to…read moremake arrangements for our elderly motherly and dogs and wife's job to be out of the house when they came the first time. Girl on the phone told me they would call 30 minutes prior to arrival. I called 30 minutes after they were supposed to be there. I was told that they dropped the appt because they hadn't gone over the contract with me. Customer service blamed me for not answering the phone then told me "Bye" and hung up.

From the owner: With over 125 years of experience, Orkin is one of the longest-standing pest control companies in…read moreAmerica, trusted by homeowners and businesses nationwide. Our expert Orkin Pros provide customized pest and termite control solutions, ensuring your property is treated for pests year-round. Orkin offers targeted treatments for termites, ants, rodents, cockroaches, spiders, bed bugs, and more. Whether you need to exterminate an infestation or are looking for pest prevention, Orkin's residential and commercial plans fit your needs. Plus, with our 100% satisfaction guarantee, you can count on us to get the job done right. Choose Orkin for a reliable, expert pest management company you can trust.

I hired this company Dec. 2010 to remove some type of animal from my attic and remove contaminated…read moreinsulation and restore my attic. The day after I paid him I saw tracks through the insulation again. I contacted him and he said he would remedy the situation. He had previously stated it was a posuum but that I had rats or something else which would be remedied when he removed all the insulation. I also discovered he had not replaced the amount of insulation we agreed on, also he said he'd make all of that right. They tore up my Dyson vacuum which they had to "search" through my home to find. 6 months later he had still not remedied any of those situations so I reported him to the BBB in Mobile. He claimed I was a "disgruntled customer who could not be satisfied" so they dropped the claim. This man is a fraud. He claims animals that are not the actual pests are there and consequently when you complain he did not fix your problem his retort is that "he did what he was contracted to do". All of his bids are below the $10,000.00 contractor liscense level that would allow him to be penalized by the Contractor Board, he used 2 contracts to make mine less. So he has frauded me and should not be trusted to do any job for you. I have no recourse except to be public and hope that nobody else gets defrauded by this company. He actually nailed a wire mesh on my roof which not only looks tacky and unprofessional but put holes in my roof. Beware.

From the owner: Critter Capture LLC will help you reclaim your home from unwanted animals. Whether the weather is…read moreforcing them into your home, or they are looking for food, pests will find a way into your home if they want to. We provide humane animal removal, trapping, and restoration services. Call today!

I will tell you this about the Hattiesburg OFFICE . BUYER BE AWARE !!! They came in my new home and…read moreplaced rat poison without it being in container which was the proper protocol. This ruined my custom built cypress cabinets in my outdoor kitchen and my painted concrete floors in the main house. When we finally got in touch with Orkin, the office manager, Amanda, denied she was the office manager. Stated she was just a office worker. She stated she had no contact information for any of her managers or supervisors. This issue has been going on since October 2023 and we still have no resolution. Please think twice about using this company. They are unreliable, unaccountable, unprofessional and non-truth speakers. BEWARE!!!!

I was having some work done and a carpenter ant nest was found in the attic on a Friday morning in…read moreGulfport, Mississippi. The work was stopped until the nest was removed. I needed to get someone out that day. A man from Orkin came. He checked the house. Carpenter ants and termites are frequently found together. We were lucky no termites were found. He informed me they do not remove the nest. They will spray it and it will take about a week to kill the nest. The issue I had was the work will not continue, until the nest is removed. Apparently removing nests is something pest control companies do not do. I asked if I shop vacuumed the nest, then sprayed insecticide into the shop vacuum, if this would work. He said this is how other owners, in the same situation, have resolved how to get rid of the nest, and have work continue. He gave some suggestions to not remove the lid and spray, because the ants will escape. He told me to spray into the hose of the shop vacuum which I did, then taped the end so none could escape. He also told me not to vacuum up the nest until right before they come, otherwise the carpenter ants will move and make it harder to get rid of. He set up a time when they would come out on Monday and explained thoroughly what I should expect. I vacuumed up the nest before they came on Monday. They came out on time. They dug a trench at the foundation, were we agreed to get a "Special Service" (spot treatment). Digging the trench, I was surprised how many roots were next to the house. Roots are a highway for insects to come into the house. They broke the roots up. Orkin then thoroughly flooded the trench, let it soak in, partially refilled the trench with the dirt, and reflooded the trench with more insecticide. They said termites are the hardest insects to get rid of so any chemicals that kill termites, kill other insects found in homes, including carpenter ants. By digging the trench and flooding it twice they create a barrier for insects for 10 years in that area, as long as the barrier is not disturbed. Orkin then sprayed in the attic where the nest had been. Orkin is not cheap. It cost $374.50 with tax to do a "Special Service" (spot treatment). I feel I got my money's worth. They were fast, professional, and on time. They answered my questions. I could see the ants dying immediately. It has been a week and I have not seen any new ants. I would have given them a 5/5, but I felt like I was being pressured to sign a contract that would be just under $3000 with tax to treat the whole house for 3 years. I needed to resolve the current issue as quickly as possible, then time to decide what to do long term.