Genuinely not about this branch, but about the company, you call the automated system and it asks…read morefor an account number, too bad NONE of the account numbers on my accounts are valid account numbers "it can't find an account with my information" and it hangs up after 3 tries, I've called three different numbers totaling 10 different times, one of those numbers is supposed to be a 24 hour number to speak to a representative, I call, and the only two options are 1report your card stollen, or 2report someone else's card stollen, I'm literally just trying to pay my car loan, but I can't access their connected business Swivelpay, genuinely if you can avoid ever having to call their AI customer service you need to avoid it, I wish they made it easy to reach customer support and not a 2 hour long battle to pay my bills

Run away as fast as you can, they are great if you never have to call and talk to them. The moment…read moreyou talk to someone live your day will be ruined. Their morale is horrible, they take it out on customers by generally being outright mean on the phone.

I've always had good service here. Very helpful humans although their IT system is not the best…read more They have a notary who I can always see on short notice unlike the big banks who have long lines and very limited personal bankers. P.S. If Jackie were my customer, I'd get rid of her too.

I've been with Alpine Bank for several years. I love this branch for its location. I'm a Cherry…read moreCreek lady and love how clean everything is. Everyone here is always smiling and helpful. Also, I prefer small banks. I want people to know me and I prefer to know them. Being just a customer isn't good enough to me. It's a two-way street here. You prove yourself and they prove themselves. I never feel pushed into products etc.. I feel they treat everyone equally too. Whether you live paycheck to paycheck or you have lots of $$$ in your account, you are a valued customer. Gina is ALWAYS helpful! Dennis is honest and direct, which I appreciate. If they don't have the answer, they say so; but also do their best to find the answer. That goes a long way!! They are fast on transactions and help monitor for fraud. Their fees are lower than 1st Bank or other big banks. Some of the cons are hours, it can feel short. There is NO drive-thru. The lobby is spacious but parking is a pain. There is only street parking, after all this is Cherry Creek. It truly would be perfect if there was drive-thru or designated parking.

TLDR A huge shout…read moreout to Ms. Montenegro who's exceptional professionalism helped me move 10 accounts over from another financial institution that....well let's just say is showing signs of financial stress. This was not an easy feat as I have business partners in California and things had to be processed in both states. Accounts were setup quickly and without hassle. Funds were easily excepted ( yeah like banks ain't going to take your coin). I do have concerns about dealing with mega institutions but let's see how it plays out. At least with J.P Morgan Chase as you bank you can pretty much be assured your funds will be safe. Hey Jamie if you are reading this ( yeah like the CEO is reading Yelp) Ms Montenegro is an outstanding employee with exceptional service and people skills.

Typical Chase branch. Only one ATM in the lobby. There are Amazon lockers as well…read more Pretty ridiculous that Chase won't tell you what your ATM limit is. They just say you should check the documents you got when you opened your account. Well, I opened my account 10+ years ago so I don't have those papers anymore, and they're probably out of date anyway.

I love this location. It's centrally located but a bit of a…read moredrive for us but the bank is what we were looking for. Small enough to get to know you but big enough for your needs. We changed our branch from Arizona to here , no problem. I work night shift so I stayed up until it opened so I could take of some business, but the hours online show as 8:30 a.m. That's actually the time that the drive thru opens, the lobby opens at 9 a.m. Fortunately, I was able to do what I needed at the window because I was one tired girl. Our old branch offers cold bottled water and sweets. I like that they offer water inside here and the last few times there was LaMar donuts.

I've been MidFirst bank for the past three years, I opened both of my accounts at this specific…read morelocation as well as have some family friends upstairs. I have never had a bad experience at this bank. Everyone I have interacted with has been polite, kind and helpful. The location is always clean, has a nice little waiting area with beverages and sweets. The bank is open, vibrant and has nice lighting throughout, which makes for a nice experience. Even though I have moved to Lakewood, and this location is no longer the closest to me I will definitely keep going this location as well as using the application.

The employees here are decent. The line was very slow and very busy most of the time. I actually…read morebeen to worse Wells Fargo branches than this one so it was not too bad at this branch.

They always cash my checks with a smile…read more Good parking lot. What else can you ask from a financial institution?

Such a useless excuse for a branch... came in with a 401k rollover needing to discuss some options…read moreand they told me to leave and go online. So much for money managers

Charles Schwab Corporation failed to perform two-factor authentication for a wire transfer of funds…read moreout of my retirement account that was required.  When I told them they have a serious security hole, they refused to provide an answer why or even an option for "No Funds Out" of the account to prevent fraud in the future.  The SEC should mandate they allow in person wire authorizations as a security option to avoid an unauthorized transfer of ALL funds!   THEY CAN"T BE TRUSTED TO PROTECT YOUR MONEY!

Long waits and lied about hours on June 15th being open until 1pm. No ATM outside so can only…read moreaccess it on limited hours. They careless about customers.

When my mother died US Bank shut down her account but not a recurring funds transfer from her…read moreaccount to mine (also US Bank) to reimburse for one of her monthly bills. The automated system, apparently so stupid that it can't cancel a payment when there's insufficient funds to cover it, "tried" to make the transfer and charged my mothers account the equivalent of a bounced check charge... again, both accounts where in the SAME bank. It's predatory practices like this that have compelled me to take my business elsewhere. Good luck fellow humans. Cue the "sympathetic" business owner response who makes the token, empty gesture to make things right if only I reach out to some generic email address.

This review is specific to an interaction with Wendi this morning. I've been a long time customer…read moreof FirstBank and have not experienced such a harsh response from someone. I had a simple explanation of and question for the business banking account needing to be a separate login so I can have a Zelle email set up since there can't be more profiles added under my current login. She tried to explain the profiles will still be under the same account. I guess we just didn't get what each of us were trying to explain so she just became very upset, I feel terrible for the teller that was right there who apologized for the way Wendi reacted. Anyway, I called the online banking number because they can't do the separation of business accounts at the branch and the online banking representative was able to get the account request corrected and completed so I can have a separate Zelle account. I went to apologize to Wendi because it was very clear that I upset her with my inquiry and I'm always wanting to have a good kind interaction with everyone I talk to. I let her know the account is completely separate so the Zelle can be set up separately as she explained it would still be under the same profile. I didn't understand that the way she tried to explain it. I said I'm so sorry to have made her day so horrible, I was having a hard time keeping my kindness going. Whew, it was wild! I don't know why she was so mean about something so simple that she wasn't able to explain well when I first spoke to her. I'll be looking into moving these business accounts after such a shocking interaction that didn't need to be. So weird.

First Bank use to be my bank including my foamy and friends. This happened several years before…read morejust before covid. We all been with first bank for over 20 plus years. Mine been Cherry Creek and U Hills and the other on South Colorado Blvd. But, that changed when they started to charge for checking accounts. I fought this because I was there before that. I never wrote a bad check or not paid my credit card it was on time and full balance. They said, you don't like you could go somewhere else. I said, you are rude and unprofessional and unhelpful. They dec to give me two week to find another bank. My friends and family got ver similarly talks with their bank. Their service gone down hill and they are following like other banks they followed. Key bank free check and all credit union also. Do your research too. First bank sucks.

After Citi pulled a really shitty stunt on a loan for a home purchase ( no guys buying a home for a…read morelandlord doesn't constitute as a non-arms length transaction). I went to Key and Michael Webb was amazing. The whole process took 7-9 days. Michael's team was on top of everything. Great communication and quick response. Great rate too. Now the banking can be so so as setting things up was less than sterling ...but most banks are like that. Highly recommend Michael Webb and his team

I would give them a rating of 0! I bought a CD in January of 2024 and instead of giving me the…read morecorrect interest, they had put the 10,000 in a simple savings account so I got that interest instead of the 5% I thought I was getting. It has taken 4 months to get them to rectify and then they gave me the wrong interest. Don't ever buy a CD from Key Bank!

If I could give negative stars, I would. About a week before the pandemic hit, $215k was wired out…read moreof one of our business accounts. The bank immediately claimed they weren't at fault and said we were victims of fraud. I have several audio recordings of the fraudster, which the bank shared. Despite the bank being clearly at fault, they wouldn't help resolve the situation. Many months later, after a painful discovery and mediation process, we won our case... but only after we had spent $240k on legal fees, as they counter sued us, and also came after me personally. We couldn't recover our legal fees, per the (non-negotiable) cash management agreement you have to sign when you open your account. This bank is unethical. They're liars. Thieves.... You name it. Don't walk away from this institution. Run. Faster than the wind.

I'm frustrated this doesn't allow me to give you 10 stars because I would. 5 stars is not enough…read more As a fellow, 'small business' owner, you have not abandoned me. Like you, I have a personal story of creating an organization that give hope, peace of mind and new life. My sincere gratitude to ANB Bank! You are helping me change the world with my mission. I believe in myself and what I am building for this world and do not want more help than what you have done. If it is 'God's will' more to the coffers at ANB Bank will be added to help others growing in this lifetime. Your team, always knowledgeable and attentive to my needs when I call or walk in the door. Personable. I wish you continued growth and success for what you have done for your customers like me. I AM TRYING!! Thank you for not giving up on me, for being patient and growing with me. #COVID19 #EnMiTierra