I had an extremely frustrating experience with Frost Bank customer service. My account was suddenly…read morelocked for "fraud" with no call or warning--just completely cut off from my own money. When I called in, I spent over 45 minutes being transferred around and repeating myself. I answered all of their security questions and verified my identity, yet they still wouldn't unlock my account. Instead, they asked me to prove details about a declined Zelle--who I was sending money to, the exact amount, and even what type of business the recipient was in. That felt excessive after already confirming who I am. Then I was told my IP address didn't match, as if I'm not allowed to log in from different locations. To make matters worse, one of the reps repeatedly called me "mister," which showed a lack of professionalism and attention to detail. And this isn't the first issue I've had--when I originally opened the account, the branch couldn't even set up three debit cards correctly. I had to go back twice just to get them reissued properly. Even after all of this, they still required me to drive to a branch in person to resolve the issue. I have two business accounts with them, and after this experience, I will be closing both and moving to a bank that actually provides efficient, competent customer service. Completely disappointing.

The staff at this branch are awesome. Inga, Justin and Taylor really care and take care of you…read more They always call you by name and are super helpful. I highly recommend this branch. Joseph H.

If I could give zero stars, I would. On 02/19, I received a call from someone saying that my SSN…read morewas being used to open an account and apply for a loan with Navy FCU at this location. I have never been a member of Navy FUCU. So I immediately went to that location. I was greeted by Selina- I may be off, but her name started with an S. I told her the situation, and I have been a Fraud Investigator for over 10 years. I thought I was being proactive, so the fraud department can be contacted because Navy may be a part of a new fraud ring. She was so rude to me. As I was explaing she told me she can not release any information because I am not a member. I was explaining that, but my SSN is compromised, so all accounts need to be closed, and a fraud investigation needs to be started, and I have all the information from the number that called me, so skip tracing and investigations can be done. But, she refused to take any information. So, I left and went to the Mesquite location, and I was treated even worse. They refused to hear me out. So, if a fraud ring starts with Navy FCU soon and its members are affected, I tried to let them know. I will not recommend a Credit Union like this that does not care or attempt to care about possible fraud that can cause the company a major loss. And I did take all measures to protect my information freeze, placed and fraud alerts placed on all credit bureaus.

Love this credit union! You are treated like a person and not a number. EVERYONE who works there…read morehas been very kind and courteous. Also very helpful when I've had questions. If they didn't know the answer,they went and found someone who did. They get ten stars from me!

My insurance has been with Leo's agency for several years now. He and his staff are friendly and…read morealways help me when I have questions. Farmers paid my claim really well when I had an auto accident last year and provided me a rental car too. The roadside assistance service has been helpful and saved me when my car died and had to be towed to the shop. Thank you Leo and Farmers!

We have had our home, car and life insured through Leo's Agency for many years and they have…read morehandled every claim we've had promptly and efficiently. They have given us the personal attention that you don't see much any more. They personally answer or return our calls day or night and go out of their way to help us through a difficult life situation. I have never been disappointed when filing a claim and strongly recommend them to take care of the things that you value and depend upon!

I have refinanced two used vehicles with Metro Medical Credit Union. Both transactions were done…read morewith Imelda Buchanan and I wouldn't hesitate to use her again. Quick, courteous and reliable. I also have a savings account with Metro Medical and never have had any issues.

I worked with Imelda Buchanan in getting a loan. She treated me like a pure number. She would call…read moreme back even after leaving her voice messages. When I tried to explain my needs she didn't listen, seemed not to care. She just said, there's nothing to talk about those are the loan terms take it or leave it. I understand that lenders are not flexible but her attitude and behavior towards my requests were unprofessional. I would never work with her again.