I was able to get a good HELOC loan, and the staff at all three Kauai locations are friendly and…read morehelpful!!

been overdrafted many times because they won't draw from your savings if checking bounces.read more

By far the slowest bank in the world Very outdated and no…read morepride in there customer service

Very convenient location with access to 24-Hour ATM's…read more Cruising around town it's not far from Rob's Good Times Grill and Kauai Brewing Co. Grabbing some cash and making the dash!

This is a sister bank to our home bank. We came to make a deposit and the two ladies were so…read morefriendly (one helping from Big Island), that we recommended our co-worker open their new account here.

From the owner: We've been more than just a place to keep your savings or get a loan. Making financial dreams come…read moretrue for you is what HawaiiUSA is all about. We do this by encouraging you to dream big. We meet you where you are and help you improve your financial wellness, because we believe money should help you achieve your dreams, not be a barrier. We're committed to helping you get the tools and knowledge you need: Personalized in-branch consultations, free-to-attend workshops, and easy access to online resources. We're here for you in every way we can be to support your financial wellness. Who can join the HawaiiUSA family? Membership includes individuals--and their family members-- in the field of education including employees, retirees, students and their parents of a majority of schools on Oahu, Maui, Kauai and the Big Island, as well as a large number of companies and associational groups. As the largest credit union in the state of Hawaii, chances are you're eligible for membership, too.

Dont know how this Kapaa branch is staying open, never any customers. The tellers sitting looking…read morepretty. Teller did not pay attention to what I asked to do, when making 2 payments with one check. Was unable to correct the mistake since payment was made by check. I told her next time she should listen!! This place is a joke, they should close!

My parents started my baby saving's account at Garden Island Federal Credit Union which is…read moresomething that I will am forever grateful for. I've been a member of the credit union even before I was born! All the tellers at the credit union have always been friendly and extremely kind, both in person and over the phone. They greet all their members with a smile and continue to provide excellent service. I have not had any bad experiences with the credit union, with the exception of an expired online banking password ;-) If you have the opportunity to join this credit union, I highly encourage it. With the main branch in Lihue, and a second location in Koloa, all residents are welcome to join!!

We are new customers at the credit union and love it! This is a very friendly banking institution…read morethat is committed to its presence and community on Kauai. If you need banking services on the island of Kauai, this is the place to bank !

When this bank was Kauai Community Federal Credit Union, it was great Now that it changed its…read morename, it seems they changed how they do business also. Trying to contact someone on Kauai is impossible. There is no direct line to any branch. The Lihue phone number listed on Google routes you to a mainland answering service with representatives that are beyond incompetent and unprofessional. I literally spent 40 minutes just trying to speak to someone at the Kapaa branch. I never got through. Why? Because the first 2 times I called the Lihue number, the mainland representatives hung up on me. The third time I called I actually got "patched" through to Kapaa but the call for some reason sent me back to the mainland reps and I again was hung up on. I absolutely refuse to be treated like this by rude outsourced phone reps. What happened to this bank? I cannot believe how poor their customer service management has gotten. I have a urgent issue with my bank card but they have mad it so unpleasant and impossible to get a branch worker on the phone that I'm going to close my account and bank elsewhere. I can't be the only one having such a horrible time getting in touch with them.

I walked in and the service was terrible. will never use this credit union. the employee that was…read morenot satisfactory was a male in his mid thirties.

Please give this bank a try!! They are the BEST!! They are all friendly and very helpful. Ruby is…read morethe greatest most helpful person she made it so easy to open a checking and savings with no hassle at all. Having a loan from them Ruby made it so easy to where I did everything through email so I didn't need to take off from work. Thank you Kauai Teachers FCU Ohana and especially to Ruby!!!!!!

They need to stop intentionally timing debits and deposits to overdraw accounts and then charge $30…read morefor each debit, thereby draining the account of incoming deposits (over $1,000 in a month) despite repeatedly requesting and being assured that OD (which I didn't even have) or debits beyond the account balance would NOT be paid. But when it kept happening, the story then changed to they HAD TO pay them because they could be utilities with life or death medical equipment depending on them. Yes, I totally thought it sounded made up too, and it came from the same manager who supposedly turned off the OD payment capabilities the last time the "black hole" of fees sucked the life out of my account balance the last time. In over 30 years, I never had this problem before. But ever since I refinanced my mortgage (with Loan Depot) , it seems like this mysteriously began happening. It only ended when they suddenly and without warning, closed my 30+ year old account, claiming my international money transfer was deemed "suspicious" by the back office. WTH? When I opened my new account with BOH, they said it wouldn't be a problem since it's up to me what I do with my money. I can only conclude that refinancing with another lender made them either want to make up the difference with fees, or not want me as a customer any longer. And getting "dumped" without warning, with almost $30k in my account, 3 direct deposit income sources, and almost 20 automatic payees established, was HUGELY inconvenient, resulted in late payments and no place to receive my deposits until my new account/direct deposit could be established. I wouldn't have believed it myself if it hadn't happened to me. But spare yourself the disappointment, expense, and frustration and AVOID ASB for you've been forewarned! If not, you do so at your own risk and, well, kind of deserve whatever they will come up with for you. At this point, I can only laugh about it. But believe me that it was so NOT FUNNY! Aloha and good luck!

My coworkers warned me this place was a mess...I walk in, ask their policy for cashing a payroll…read morecheck if you don't have an account. She has plenty of time to answer my question truthfully BEFORE I endorsed my checks, but FAILS to do her job and answer the question I asked. Now I have no choice to give her my address and fingerprint bc I already endorsed the checks. I was upset. I said, "Really? You're telling me after I endorsed the checks? You don't need my address." She raises her voice and demands it. Her coworker tells her how to do her job and then she tells me to put any address. So guess what? I was right. You don't need it! Then she has the audacity to demand my fingerprint. What????? Does anyone know what CONSENT is?!??! I have every right to be upset and express that I don't appreciate being treated like a criminal just to cash a payroll check. A normal person would apologize since my point is SANE and VALID. I asked the policy before deciding what to do. Instead she escalates things by yelling at me and telling me to go file a grievance if I have a problem. Or you could just have some respect for me. That would be a lot easier. Change your policy so that you obtain proper legal consent instead of tricking people into doing things they don't want to do bc you are holding their paycheck hostage

Never do business with Gather. We took a car loan with them. Never missed a payment. We moved to…read moreTexas, made payments on the car while it was still in Kaua'i. We told them we wanted to ship the car to Texas. They said we had to give them 6 months of payments that would NOT be applied to the loan, along with a stack of paperwork to justify why we should be able to ship it. Such bullshit. They admitted that they do this in order to encourage people to sell their cars and then move to wherever and buy another car all over again. Such f**king bullshit. Now we have to sell the car or find a mainland lender to pay them off just so we can ship our f**king car. Never again. Avoid Gather Federal Credit Union like the plague.

As an FYI: This is not a bank location. We stopped by to open an account and no luck...read more

Good quick unexpected service for transactions needed in a timely manner as stated most unexpectedread more

These guys were great at supporting small businesses during COVID, but now their call center is…read moreawful and making appointments on short notice in person is impossible. Also, they closed their Kapaa branch, so now in order to do anything I have to drive to Lihue, and they are typically unavailable to help once I arrive. I recommend banking somewhere that has much better Customer Service by phone and much better availability in person.

Horrible, rude, customer service dude that hung up on me. First Hawaiian you need to do better…read more Your customer service men hang up on people for just asking a basic question!!! Shame on you!!!

Koloa branch, Kauai Hawaii…read more i was asked by Kevin Murphy where money came from as if it were his business. He made me wait five days for processing, even though within three days Kevin Murphy had processed the money they said was on hold. So, I went back after the five days and they then told me that they took "their" money. They told me that the money was a cash deposit that JC Chase Bank took back. Then they accused me of a scam without any proof to back up the claim and did not inform me they had closed my account. They did this without my knowledge, after they had taken my money. They closed the account because they wanted to keep my money. I called my bank, JC Morgan Chase Bank, which supposedly returned the money, and they informed me that they did receive the money, and it was not declined. FHB has declined my comments because they have no explanation of where the money went. The biggest mistake was their closing of the business account. This approach is very shady and dishonest. where is the 89K. The customers are the innocent victims of FHB. The bank managers at this location, Mila and Kevin Murphy, and the customer service representative, Minerva Oligo, will compromise your privacy.