I've been coming year for awhile and they do work with you in terms of getting the money you need…read more I love that they don't do credit check, interest rate is out of control but that's expected. Great workers, especially Monica. A lot of people may underestimate her but she's truly a nice person once you get to know her. She is very funny and laid back.

Top Notch service by both Scott and Wendy. Excellent explanation of the process and professional…read moredemeanor.

I must commend PFCU for their always professional and courteous customer service despite my never…read moreknowing my account number and my sometimes outlandish requests-- 20 gift cards with varying amounts, $70 in singles for a make it rain toy, etc. -- always efficient. Thank you for counting out the singles in front of me -- what if it was $100? -- and never losing count. Thanks for taking care of my money and keep up the good work!

Partnership in Morton Grove always nice and courteous to us…read more Never had a problem there.

This branch has permanently shut down its drive-up teller window. This is a horrific situation for…read morethe handicapped customers and senior citizens who can't stand in a teller line for long periods of time. Their consultation prize is Interactive Teller Machines, this is not good for the hearing-impaired customers. This is not good customer service for the handicapped, the hearing-impaired and senior citizens.

Things at this branch have changed over the years. My issues were escalated and ultimately resolvedread more

I went here to cash a paycheck once and they were so rude!! I will never go here again. I got what…read morei wanted but I don't that sort of service again.

If I could do a negative I would do that. No one is available at night and weekends. They take…read moreextra days off on Holidays. Can be very rude and unhelpful. They are just like any other bank, you do not matter. At least at a bank you have access to customer service 24 hours a day not only during 9 to 5 and no weekends. The fees they charge are so outrageous and will make sure they process items to get there fees. Stay away and open a couple of accounts at a regular bank. Once they merged I was charged for numerous debits from China after the merger and they fixed it once I called and I did not have to file any type of dispute and I was told my information was compromised. Just stay away and try some of the bigger banks versus a credit union where you at least have access to customer service and more ATM machines to us without cost.

Elvia is great! I've had an account for 23 years, my parents even longer. Very helpful, and Elvia…read moreknows her stuff!

DO NOT take a payday loan from this company. if I could give them ZERO stars I would but in order…read moreto submit this review I have to give them at least one. I work for the postal service and took out an allotment loan for $900 and was required to pay something like $79 a pay period, which was no problem, except that when the postal service updated and made major adjustments to its employee website a little over 4 months after I had taken out the loan it kicked the allotment information entered by employees out of the system and being that they did not notify us and that I received a paper check at that time and didn't really use the website I did not know that this had happened. I also had not been turned over yet and was still considered to be a part time employee (360 days on off 5) and sometimes we worked 5 days a week other times 6 so my pay was not always a consistent amount so i didnt notice that the $79 was no longer being taken out. Fast forward 5 years later I receive a summons delivered by officer to my mother's house to attend court for this issue but there is no clear court date listed on the paperwork. Mind you I have not received any correspondence of any kind notifying me that I still owed this debt and by my calculations I had paid a little over $500 of the $900 I owed on the initial loan so I owed less than $400. Needles to say I missed the court date and missed the court date to try and appeal the ruling which was November 10 because I did not receive the correspondence outlining my options until 6 days after the deadline. So now this company is garnishing my wages to the tune of $400 a pay period for the next 5 months because now I have to pay them $4000 dollars because of all the added on fees when I only owed them less than $400 and now I have to put off plans that I had made with my life because I can no longer afford to do them. I HATE THIS COMPANY DO NOT USE THEM. Jason Horan

From the owner: Low cost consumer installment loansread more

I have been an ACU member for 16 years and live in California, even though ACU is based in Chicago…read more Pros: ---The vast ATM network. The Visa debit card works wherever Visa is accepted. I can deposit/withdraw for free at any credit union ATM and many other ATMs. Yes, I can deposit cash and checks via an ATM that is not owned by ACU. I have not even seen an ATM owned by ACU ever. If ACU is not advertising their national ATM network, they should. ---In foreign countries, one can use a foreign ATM to withdraw cash in the foreign currency. I have not been charged fees, and the exchange rate is good. I just find the largest bank in the country. It has always worked well and makes getting a foreign currency simple. If ACU is not advertising their international ATM network, they should. ---The mobile app works smoothly and can handle nearly all my transactions (including check deposits). Depositing/withdrawing cash is handled through an ATM, as mentioned above. ---The desktop website works smoothly. ---Transfers between ACU members are instantaneous. ---Transfers between other banks work smoothly via ACH transfers. ---I opened a checking account for my minor child (joint owned by me), and my child got a debit card labeled in my child's name. When my child is away, sending my child money is as simple as an instant transfer to my child's account. ---I opened a trust membership with accounts owned by the trust. It operates the same as an individual membership. ---The APY on the savings is good (currently 3.1% for balances over $100). ---I cannot recall any big hiccups over the past 16 years in which I have been a member. I have other accounts at 2 banks, and ACU is in constant comparison with them. Cons: ---I heard there are no branches, but maybe there is a branch in Chicago (?). This does not matter to me because I cannot remember the last time I was inside the branch of a bank or credit union. ---The current APY for a checking account is low (currently 0.25% for any balance). To counterbalance that, you can keep money in the higher yield savings and transfer to checking as needed. ---The bad reviews I saw are surprising and the reason I made this review.

the most rotten customer service of any financial institution. muliple calls, mistransfers, long…read morewaits all for a simple problem

The Loan Depot company I worked with screwed me good!! It's nice to see such good stars for these…read morebrokers...too bad the Loan Depot Company is such a scam. I hope well for these brokers but am sorry they work for such a lousy company.

We worked with Aaron on a mortgage to purchase our first home. My husband and I had no idea what we…read morewere doing, but Aaron really went above and beyond answering our endless questions (including early morning and late evening phone calls)! The whole team communicated with us throughout the process and we were able to get everything approved really fast! I highly recommend using Loan Depot for your home mortgage!