This is a shout-out for Fayaz at Mattress Firm in Winchester. He takes customer service very…read moreseriously. He has patience and is knowledgeable about his product. He takes time to explain all the different mattresses and bases. Then, he explains all the different discounts and ways of financing . We were very pleased and bought a mattress with base and mattress protector. The delivery took place as scheduled. The 2 delivery men were pleasant and professional, letting us know when they would arrive. They were respectful of our bedroom furniture. It is not easy to replace a king-size mattress and box springs. Thank you for doing a great job

The manager, Woody, was very helpful and customer service oriented. With his help, we found what we…read moreneeded and purchased a new mattress.

My sister and her husband found living room furniture in the showroom that they loved. They ordered…read moreit and paid for it. The day of delivery, they scheduled help to remove their old furniture, so it was gone. When her furniture from Grand was delivered, it was the wrong set. My sister spoke to them and they supposedly fixed it and set another delivery date. They told her to use the 'wrong' set until then. The second delivery day came, and they once again scheduled help to move the furniture. Once again, Grand delivered the wrong furniture -it was two different colored pieces. After talking to multiple employees, they said they had fixed the problem and scheduled a third delivery date. They were finally able to deliver the correct set, but it was not the color that my sister had picked out. When she spoke to an employee, they admitted that what she had picked out was actually no longer available, but they had left the model set just sit in the showroom. THEN my sister realized that the 3rd set that was delivered was broken. Grand sent someone out to 'fix' it, but they did a sloppy job and how it's broken again. During all of this, an employee told my sister that she could call in and speak to a manager about getting a discount because it had been such a nightmare. My sister did that, but the manager told her, "No, you got your furniture. You're not getting a discount." DO NOT do business with these people unless you want to waste your time and your money.

I searched for a few years before we bought a good mattress with a good warranty. We finally…read moredecided on one at Grand Furniture in Winchester. I have had multiple back surgeries, which made the importance to purchase an extremely good mattress, and those who worked at Grand Home told me Paramount was one of their best mattresses and the only one that had a 20 year warranty. After having the mattress for three months or less it already was sinking on both sides of our mattress, one where I lay and the other where my husband lays. I called Grand Home Furnishings in Winchester, in the first 3 months, even though it was obvious it had sags in the mattress, it wasn't sunk 3/4 of an inch so they wouldn't do anything. I then called Paramount and received the same story. 3 years later I now called Grand Home Furnishings again. My husband and I both feel like we are trying to get out of a hole every time we try to get out of bed. So I called again and as previous they sent out someone who measured the mattress. We watched as they measured the mattress which now is sunk in at 3/4 inch, and we are told it has to be sunk in 11/2 inch before the warranty would be in effect. Their measurements is taken, only when no one is sitting on the bed. I asked the people who came to check it out, to sit on the bed( they said they were not allowed). Common sense will tell anyone, if you set on a bed where one of us weighs 130 pounds and the other 280 that then you will find out what the true sink hole is, and it is definitely over 1 1/2 inches. I don't write reviews and I don't like to complain, but my husband is retired, and the pain I feel every night is unbearable. But the worse thing of it all, no one cares. Grand Furniture is real nice and helpful until they get their money, then no help. The service people said they were surprised that the mattress looked like it did because Paramount was suppose to be a good mattress company, but after calling them 3 years ago, they were no help at all. If Grand Furniture and or Paramount Furniture reads this article and you care at all of what you are selling, please come and look and sit on our bed, then tell me, what is wrong with this mattress. I don't care what anyone buys or sells, not everything is done right, it might be something happened to this one and not others, that's why I ask, please care enough about your products to come and check out this mattress. You might think you got by with not correcting this mattress but you lost a customer for life.

I was on vacation and looked up this company's website online after driving back from DC one day…read moreafter seeing their name alongside Route 7. I checked it out and found they had a really good price for a closeout bluetooth speaker so I stopped by to check it out. I was greeted by John who located the product, confirmed the price, and wrote up the purchase invoice. Other staff in the store were friendly as well. This store reminds me a lot of McMahan's Furniture, another family-run chain in California that has long since closed but when I was in the market for new bedroom furniture, gave me my first opportunity to earn store credit.

Received my furniture today by Schewels delivery. They were helpful and courteous. I even noticed a…read morevery small defect and received a reimbursement. Thank so much for great customer service!

From the moment we walked into Mattress Warehouse to the time our mattresses were delivered we…read morereceived some of the best customer centered service we have ever experienced . At the store Felix who worked with us to get the best mattress for us. He was knowledgeable, listened to us & helped us secure the best product for our needs. The two men who delivered the mattresses on time were courteous professional and nice.

My husband doesn't normally like to shop mattresses, but he came along with me and we met Felix at…read moreMattress Warehouse of Winchester. Felix understood my husband's perspective and was excellent to us as shoppers. He provided knowledge and experience and we used their digital body sensing technology to determine tension points. We tried out four different mattresses and liked the Highgate King set the best. They offer a military discount, too, which we used since my husband served 15 years in the Army. We felt no pressure to purchase and received a reasonable quote. We went to other mattress stores in the area and discovered that Mattress Warehouse of Winchester on S Pleasant Valley Road, Winchester, VA, had the BEST price. We called the next afternoon to order the bed we wanted, and received it the following morning! The service for delivery verified their arrival, arrived punctually, and worked professionally, with masks on, and completed removal of our old bed and quickly completed delivery and set-up of the new one. We are happy owners of a new king size bed. We highly recommend to anyone looking for a new bed to contact Felix and see how he can meet your needs. Happy sleeping!

I dealt with Travis and Kevin at the store. Both gentleman were knowledgeable, friendly, and…read moreaccommodating. The delivery was punctual and the delivery men professional. The next time I need bedding I will definitely go to this mattress store and hopefully Travis and/or Kevin will still be there. Susan C

After many years of suffering with my old mattress (been lugging it around for over 25 years while…read morein the Marines) and not getting a good night's sleep, I decided to pull the trigger and part with the money and get myself a new mattress and adjustable base. I decided on the Mattress Warehouse of Winchester Kernstown, VA. This turned out to be a great decision with the gentlemen who ran this location ensuring I had the best mattress suited to my needs (they have a bed diagnostics system that they run on you). He was very knowledgeable and did not try to push the most expensive products on me but rather one that was most suitable for my needs and that was priced within my means. The next day, my mattress and adjustable base was delivered, set up and tested, and the old mattress and box spring removed and hopefully given a proper burial with full honors. -Great purchasing experience, great product, reasonable priced....and best of all, a Great night sleep after so many years! (March 2023) Semper Fi, Josh

Awesome well stocked location-- my pick up orders are done same day -- the displays change…read moreconstantly showing the current seasonal items-- definitely a must stop for holiday hostess gifts. The staff has many of the same faces so you can tell the manager is excellent at team building.

Neatly organized shop, I stopped in to look for a gift for my wife. She likes the lavender stuff so…read moreI looked around and found what I needed. The store is organized by color, almost rainbow-like with the red stuff and the blue stuff and the purple stuff. Once you work out which color (scent) you like, it's easy to find more things that are in the same "flavor." Soaps, candles, body washes and the like. Prices are decent and there's a BOGO sort of thing going on. Gifts! Yay!

We were given time to browse without pressure from sales associates. Carlos introduced himself when…read morewe first entered the business, and then later checked on us. He was courteous, professional, and helpful. We are pleased with our furniture selection. We have shopped in this store before, and will return again.

I'm conflicted on review here but probably would never shop at this location again. We opted for 0%…read morefinancing and when we received a somewhat suspicious piece of mail and called to confirm if it was related, we received an incredibly rude response from Amy in Winchester when I suggested they better clarify the process to customers of what mail you'd receive and how payments would be made. She said "we assumed you would know what financing was" with attitude, implying I was an idiot for not knowing that some random sketchy piece of mail that nowhere other than the tiny word "furniture" looked related. I generally think sales people are a little pushy, but often polite as they want to sell you something - however, apparently after sale they are rude and quite frankly make me regret my purchase. Never again.

I am filing a formal complaint against Bob's Furniture regarding repeated delivery failures,…read moremisleading communications, and unacceptable customer service following a fully paid purchase made at the end of December 2025. At the time of purchase, I was promised that part of my order would be delivered on January 23, 2026. I received an automated service email confirming that all items could be delivered together. I followed the instructions in that email to confirm the delivery. The following day, I received another automated message stating delivery would instead occur during the first week of February. I requested to speak with a representative to clarify the conflicting information. During that conversation, the representative incorrectly stated that I never received the first confirmation email. I provided screenshots proving that I had. I was then told the automated system "makes mistakes" and was assured that the entire order would be delivered on January 30, 2026. The representative was rude, dismissive, and repeatedly accused me of being dishonest despite the documentation I provided. On January 30, 2026, I received delivery updates throughout the day confirming the scheduled delivery. Twenty minutes after the delivery window passed, I was called and told the truck carrying my items had broken down. I requested that another truck be dispatched and was told no. I asked if I could pick up the items myself and was again told no. I requested to speak with a supervisor and was informed that no manager or supervisor was available. I was instead connected with a step-up representative. That representative stated that the white glove delivery charge would be fully reimbursed and that a store manager would contact me by the end of the day. Neither of those commitments were honored. I did not receive reimbursement, and no store manager contacted me. The step-up representative also dismissed the prior delivery failures and the current situation. I explained that I had already taken January 23 off work for a delivery that never occurred, had taken January 30 off for the second failed delivery, and would now be forced to take another day off on February 6. I was told that time off work was not their concern and that nothing could be done other than refunding the entire purchase -- an unreasonable solution for a customer who has already waited over a month for furniture that was paid for in full at the time of purchase. This situation reflects a pattern of poor communication, unreliable scheduling, failure to honor confirmed delivery commitments, broken promises, lack of accountability, and unprofessional treatment by customer service staff. I experienced: * Multiple conflicting and inaccurate automated delivery confirmations * Representatives denying documented communications * Rude and accusatory behavior from customer service * Failure to provide reasonable delivery accommodations after a company-caused delay * Broken promises regarding reimbursement and management follow-up * Complete dismissal of the financial and personal inconvenience caused * Wasted time and lost wages due to repeated missed deliveries * Lack of any meaningful effort to resolve the issue I am requesting a partial refund of $600 as compensation for the repeated delivery failures, lost work time, inconvenience, broken commitments, and poor customer service. I am not seeking cancellation of the order -- I am seeking accountability and a fair resolution for the hardship caused by Bob's Furniture's handling of this transaction. I hope Bob's Furniture will take this complaint seriously and provide an appropriate resolution.

From the owner: Visit Bob's Discount Furniture in Winchester, VA to shop quality furniture at untouchable values…read more Browse the showroom for affordable bedroom sets, living room sets, dining room collections, sofas, mattresses, and more. Stylish home accents and accessories are also available to help you complete any room in your home. As always, there are free cookies, coffee, candy and ice cream to enjoy while you plan your dream home. Bob's is located at 2540 S. Pleasant Valley Road in Winchester Station Shopping Mall. Conveniently located near RT-81, it's easier than ever to find home furnishings in person. Stop by to shop for couches, recliners, dining tables, beds, mattresses and so much more.