I needed help with my son's phone. He has autism and I needed to make it safer for him. I wanted…read moreto allow him to have an ability to call and text and have a camera and a few games but otherwise no other access to social media or the Internet for safety reasons. I've been struggling with this issue for a few years and I've been to the Apple Store and other Verizon stores seeking assistance without success. I went to this store and Ana, one of their sales associates , was fantastic. She helped me put his phone into an assistive device mode and it was the perfect solution. Thanks Ana! You were quick, efficient, and very polite. I can't thank you enough for taking the time to help me.

I've been paying 55$ for my plan for yrs now.somehow this time it cost me 65$ plus a dollar for…read moreinconvenience lol. That's the whole reason I walk in is to not pay the 65 like they want you to do online... it's crazy. I feel like I just got scammed out of $10 lol.. just a heads up to whoever goes next.

This is the worse. Spectrum sucks. I went there today with 3 bad remote controllers. I signed in…read more The manager was walking by and I said I just need to swap these controllers for some that work. He said I can't do that. We have to go into the system and put it in there. I told him I was in a rush and was just there on my lunch. He didn't give a shit. He went over and played twitch a tv. Now there was a lady worker with 2 people just sitting there talking and laughing. Meanwhile instead of helping getting the line down the manager went into the back room. Now I have 8 people ahead of me. There was 1 other worker and he got up and went in the back room. Now we have 1 worker the lady still talking and laughing with no people getting helped. One guy was there to pay his bill but no one was there to help him so he said fuck this and walked out. Final after a 45 minute wait the one guy comes back and calls me over. I told him I needed replacement controllers. He said no problem and handed me 3 controllers. I told him these aren't the right ones. He told me that is all we have. So after a 50 minute wait I y told kim to keep the wrong ones. Oh, and the lady worker is still there bullshitting and laughing with 10 people waiting to be taken care of. The store is a joke. If the equipment wasn't so shitty it wouldn't break down so often. People were bitching and you would think that the manager would have helped or told the lady worker to take care of some but we wouldn't have want to disturb her conversation. All I can say is Fuck them.

I pay for whole home, internet, cable, landline and 3 cellphone. I can not get the internet,…read morelandline or cable to work. Today C/S states they are doing repairs. Yesterday it was my equipment. So what's the truth. Plus I have the worst resection for the cell. I pay about $300.00 a month for this great service. Taking all equipment back tomorrow, maybe only get internet service and the cells. My new bill would be about $100.00. That 200 X 12 = 2400.00 savings per year. And Spectrums loss

Had a great experience purchasing a new Google Pixel on Sunday 8/31/25. My 3 year old phone…read morestopped holding a charge and I had a million things to do that day. I called the store on my way over (10 mins away) and got a super nice helpful girl named Megan( spelling ). I was not an authorized user she walked me through step by step how to show my Dad how to add me. Customer Service number had a half hour wait. I called her back and she walked me through how to do it via the app. I told him and he did it. It was all set by the time I arrived. When I arrived she walked right up to me and I could tell she knew who I was. The store was busy but I was helped in less then 5 minutes and greeted right away by her. I confirmed before I arrived the phone I wanted was in stock. I was in and out in under 20 minutes. She was helpful, professional, kind, smart, and personable. I HATE change. I will use my phone till it does not work. She didn't pressure me in to anything else. She made the experience so easy and pleasant. I have SO much on my old phone the wait time said 3 hours to transfer everything. She offered for me to stay there when it transferred bc I told her I probably would need help setting up my phone. I had a baby shower to attend so I decided to leave and I was able to do the rest myself. But I felt like I could go back if needed. Everyone at the store was nice and friendly. But Megan who helped me was so awesome! I hope I'm spelling her name right. She has ringlet curls. And was the only female working that day. If you want someone not pushy, who knows what they are talking about, and can you get in and out fast but also willing to spend the time helping you she is your girl! For reference I work for a large nation wide company that puts up 5G towers. Including T-Mobile. If I could steal her to work for us I would haha! Nice to see a young women doing a fantastic job in telecom!

Staff told me I didn't insurance when I did. I was told I would have a phone by Saturday. I found…read moreout on Monday that their carrier doesn't deliver on Saturday and I might have a phone by 7pm on Tuesday. I wasn't give one piece of correct information at the store.