I can't say enough good things about OnPress Printing. They were professional and friendly from my first contact with Ramona Pina in sales to the final hardcover book which was delivered on time and looks AMAZING! read more

OnPress - REEL TO REAL TALE," rear cover - Print Media Near Me - Pennsauken Township, New Jersey

See all

Going to add another poor review here unfortunately. Submitted a photobook to publish under the expectation that they could handle it expeditiously: I have some people who are going on a long trip leaving on Friday and one of them really wanted a photobook of their mother's 90th birthday. When I checked the site I was promised a delivery day of Friday with overnight shipping. Made the submission on Sunday/early Monday morning and heard nothing until Tuesday when it was flagged on Tuesday for a QC check alert on a cover for keeping the guides from the templates. Okay, resubmitted the cover with a corrected version basically 15-20 minutes after receipt. Didn't hear anything for awhile, figured it would have been processing through production without notice but nope! Got the OK to go to production on Wednesday afternoon (27 hours after resubmission) with a notice it was good to go and that it would be delivered by Wednesday the following week, basically a 72 hour deviation (48 if you push aside Labor Day). The funny thing is I kind of get it because I worked in production for monthly pubs with last minute edits and I'm aware that there can be a lot of files to go through for QC, but I also usually had people emphasize to me expectations in turnover for deliveries and this felt remarkably slow for what was essentially a cover check. Whoever they have to handle QC needs a better system or something because even if I had multiple projects to go over, I would have added a note that only the cover was reuploaded and the big problem was the template and mainly checked for that, easy half-to-full hour process at most (mostly to ensure the customer didn't mess up DPI or skew). Do they not have a system to check what contents are reuploaded? For all the disclaimer warnings offered with submission, can't they note when a file has been updated into their FTP and take that into consideration? Is this a result of them using a hybrid model that is seeing timing issues with their current workflow? Anyway I spoke to customer service about this and the person I spoke to seemed to emphasize Labor Day as well as the stop in QC (again, why 27 hours of QC delay leading to a 48 hour(not including labor day) difference?) and that it was impossible to expedite at this point. I'm not going to shoot the messenger as it sounded like they were exasperated as well (again(x2), worked in production so been there), so left it at that. I'm aware this was a tall order already--me and my partner basically worked through the night getting the indd for it done so it could make the timing--but I chose OnPress on the promise that it could be delivered in 2-3 days and paid for overnight shipping for something I'm now going to need to figure out how to relay overseas to one of their destinations. One extra sympathy star for customer support. Here's hoping the surplus 48 hours leads to a product that reflects the extra time spent for the sake of their customer support's malaise. read more

ABSOLUTE JOKE OF A COMPANY WITH TERRIBLE CUSTOMER SERVICE. HONESTLY WISH I COULD TAKE THEM TO SMALL CLAIMS COURT. Sent a book to print for my Nana's memoir. They held the book because bleed wasnt included. The designer re-uploaded a file WITH a bleed and wrote to them she had done so. They could have called or emailed saying there was an issue with the file, but no... they went to print and didnt care about the product they were deliver. Took the money and ran. Books arrived with the edges cut off. All 25 copies of them. They dont give a shit about your project or delivering quality. I've been in a non stop back and forth with the customer service who is unwilling to admit fault or give a discount. I will admit, its my fault for not brining it to their attention within the window of when I could have disputed on Visa. Regardless, you'd think they'd offer a credit. NEVER AGAIN - TERRIBLE PRINT QUALITY + CUSTOMER SERVICE THAT MAKES YOU WANT TO PULL YOUR HAIR OUT read more

Disappointment isn't even the answer. Tuesday put in an order for books, said I needed it by the following Monday. Even would drive up from Baltimore to NJ to pick up the books. In contact with John where I emailed and called a few times, also talked to other reps a few times. Was having a problem with the cover, couldn't get the size correct. Kept trying to fix it. At no time did they say they needed it by a certain day or else they wouldn't be able to be printed until the 24th or 25th. Was never mentioned. On Friday 1045am I got an email about the cover and responded within 15 min said I will just pay the fee to fix it. I didn't get a response so I called at 230pm which is when I found out they wouldn't have been able to print it out because it needs 3 days. I said then why did John contact me about the cover if it couldn't have been printed when I needed. They should have told me on Wednesday or Thursday that they needed the updated cover by a certain time to meet the date. Not continue to have me work on the cover. This has been a disappointing experience. The lack of communication was painful. They knew the date that they needed to print them by and still kept telling me to send things in. I missed out ANY other opportunity to expedite the books because of them. Wouldn't even think of using them for anything. Find another print company. read more