I would choose zero stars if it were an option. This "company" is a scam. There are over 35 reports on the BBB where they have scammed people, mostly seniors, into a contract without their consent. It is very obvious with a quick search that 98% of the over one hundred 5 star glowing reviews on Google Reviews are fake names, and these "reviewers" are almost immediately praised by the owner. Ontario Home Protection is also listed on the publicly searchable Consumer Beware List on the Ministry of Government and Consumer Services website. They called my senior parents posing as the government and offering an energy rebate; instead they started debiting $67.79 from their bank account monthly. Their bank flagged this as fraud and stopped the payments. They have now sent a letter from their "accounts receivable department" Edje Capital Corporation, threatening to send my 80 year old parent's "unpaid account" to collections, although the bank stopped the payments over a year ago. My parents did not sign any documents or agree to their services. When my father called them, they played him a "recording" of him agreeing to their services, which was not even his voice. They are morally bankrupt and should be ashamed for scamming vulnerable seniors. They are now sending "urgent notices" that my parent's account is past due and payment must be made immediately or they will pursue legal action. What account? We have no documents verifying an account was signed up for (because there wasn't) and there is no account # listed on these notices. Both Ontario Home Protection and Edje Capital Corporation are conveniently run by the same fraudsters, Jeffrey Drutz and Elliot Kasem. A quick Google search will bring up a plethora of unsavory information about both of these people, as well as very similar reviews of how they scammed others into their services that no one signed up for.
It's also worth mentioning that the CRTC fined this organization $160,000 in Dec. 2021 for violations of the Unsolicited Telecommunications Rules. BEWARE. read more