They were all so caring, patient and gentle with my dog Koda who gets very nervous in new situations. Also they were thorough in their exam of him and he came out less traumatized. I like another vet that we went to where he came out more traumatized!! read more

It literally is an "open door" where it will not be the same vet or any familiar faces each time you go. An "Open door" of whoever the hell is available that day, and who knows if they will care for your animal or not. Completely disorganized and unprofessional. Constant rotation of staff, they never remember you or your animal, you are completely rushed in and rushed out, and they are extremely forgetful to call you back with test results or vital information. We took our sick dog here a few times along with 3 cats over a span of 2 years. One of the times they literally LOST her stool sample so we had to go and bring them another one. Twice. How do you lose a stool sample?? Anyway, Our dog had ongoing serious medical issues that they NEVER addressed so we ended up taking her elsewhere. They'd say they'd call with important results and would forget every time. You shouldn't have to chase after a vet to give you vital information for the livelihood of your animal. They also would act bothered and inconvenienced by us calling them after a week of eagerly waiting for a call. She ended up having serious medical problems that never were able to get treated, literally because they failed to do proper tests and do their job in an effective, caring way. Another one of my experiences was taking my cat for a checkup since she was a stray, the assistant was scared of cats, refused to weigh my cat, and even said "i'm kind of grossed out by them". So, why is she working if she can't be around certain animals?? And also, it was totally unprofessional and rude. Didn't make me feel safe having my cat around her if she couldn't even go near them. Ever since then we've never ever been back. Spare yourself and avoid this clinic.... they are not compassionate, considerate or organized. read more

I wish there were more than five stars to give. The staff at Open Door vet are very loving, and care almost as much as we do about our pets. They have flexible payment plans, and seem to be more concerned than most vets are about the actual animal. Even or humane society recommends them. I'll never go anywhere else. read more

Open Door has the best vets at the best prices in town. I'm able to provide my complicated kitty the ongoing care he needs without going bankrupt. They are so kind and easy to work with! read more

These folks saved my sweet kitty. I will be forever grateful. I had spent the night at an emergency vet and received a quote that would have crushed our family. I didn't know what to do and thankfully called Open Door and begged for help. They didn't have to get us in for surgery that morning but they did. They were so understanding and kind and had a hug waiting for me when I walked in the door. The cost was beyond fair. I didn't feel like they were price gouging my desperation. These are good folks. Doing great work all while being affordable. I cannot thank them enough. read more

Open Door Veterinary Care - Veterinarians Near Me - Asheville, North Carolina

They will tell you you can set up a payment plan leaving the conversation open ended, but only after they've run up a bill "helping" your animal they charge OUTRAGEOUS prices for doing very little then the truth comes out that you'll need to pay a couple hundred by closing and pay Each month the rest til paid off!!! And Let's all just be honest here okay, It Is Free For Them To Put Blood/Stool/... on a slide and look at it thru a microscope! It is also free for them to listen to breathing, shine light in eyes, check ears,... and the medication costs very little considering they buy it in bulk and it's take home medicine.. so tell me how that all costs us almost $400 that $127 of that HAS TO BE PAID THAT DAY BY 5 O' CLOCK!!!???!!?? Information, by the way, they somehow failed to mention on the phone when you made the appointment!!!! These people claim to be affordable, DO NOT BELIEVE THEM THEY ARE LYING TO YOU!!!! read more

DO NOT TAKE YOUR PETS HERE. They are rushed and inconsiderate of owners' feelings and completely disregard your pet whenever they are the slightest bit behind schedule or overbooked. Took my 6 month old kitten for the first time to Open Door on December 12th, 2022 and had a completely normal experience getting her first RCP vaccine. Scheduled an appointment to come back in a few weeks, which is where it took a terrible turn. When I returned with my kitten on January 9th, 2023, I was met by a frenzied individual running the front desk who told me he was going to find a scale to weigh my kitten. A scale was never brought and she was never weighed, despite me mentioning that she had gotten considerably bigger since her last visit and no longer weighed just 4.2 lbs. That was the first bad sign, but I sat there and waited. The vet tech came in and ignored my sweet kitten completely and informed me that they were behind schedule and I would have to wait a little longer since my kitten was getting blood drawn to look for FIV, Felv, etc. I waited for over 30 minutes in the exam room before I was seen again. They finally came in, still rushed, and quickly took my kitten to another room in a whirlwind. When the tech returned, she asked me if I wanted to wait 10 minutes for the results on the blood test and I said yes. THIS IS WHERE MY EXPERIENCE TURNED ABSOLUTELY UNPROFESSIONAL. After about 10-15 minutes, the tech came back and informed me my kitten had tested positive on a SNAP test for Feline Leukemia Virus. At this point she also informed me that the doctor, Dr. Schneider, was too busy to take the time to speak with me about my sweet baby and the looming death sentence she was just given. I was forced to pay and leave the veterinary office. I was informed that Dr. Schneider would "probably call me within 10 days, but if she forgets give us a call." I spent that whole afternoon worried sick. The next day, I had my kitten's medical records transferred to another vet office. 11 days after my appointment, I received a call from Dr. Schneider attempting to apologize about my kitten. I informed her I did not want to speak with her because quite honestly, I found this experience to be extremely rude and unprofessional. Do not take your animals here. They only care about you and your beloved pets if they aren't running behind schedule. It's pretty lousy, in my opinion, when the vet herself can't take 10 minutes out of her time to properly inform and comfort the parent of a very sick pet. They should be ashamed. read more

Open Door is fabulous. They can take care of your pet and they truly love them while they are there. They are low cost in comparison to others. We took our 14 year old dog there to be euthanized and they said no that they could help him and they did! We had another year with him without crippling pain! Our current dog has allergies and they have helped her regain her shiny coat of fur and relieved her itchiness. we love Open Door. read more

I called OPEN DOOR needing help. They took my personal information WITHOUT MY PERMISSION and contacted animal control. This exacerbated an already stressful situation.and was unethical, if not illegal. Their office manager refused to contact me after calling animal control back to clean up the mess THEY created. He acted like he was doing me a huge favor. Unprofessional, unhelpful, unkind and unethical! read more

If you are looking for a veterinarian that's is compassionate and cares for your fur babies like you do..this is not the place to go..

Amazing service we took (2) of our adult cats sweetie & Charlie Brown for a routine ck wow the service we got from the phone call made was amazing the lady on phone went above n beyond even though they were booked solid to work us in and with two at the time and less then a few days also . We got in and back the care was top notch she explained everything made our one shy cat feel not so shy by techniques which thank you that helped easy stress for us as well plus service was quick and we were in and out in less then an hour and for half of what it might have costed elsewhere. I highly recommend Priscilla & Jason Hendrix- leicester NC read more

10/10 Recommend !!! They are amazing! I was so picky with where I was going to take my dog to get spayed, I was calling all over the place and the money wasn't the issue, the issue was whether or not I felt like the place I brought my dog was going to actually care for her and monitor her during AND AFTER surgery, as well as I wanted to be able to take my dog back home that same day, a lot of places require the dogs to stay over night. OPEN DOOR CHECK OFF ALL MY NEEDS!!! And it was a huge bonus that I wasn't going to be spending $600, instead it was less than $300! Open Door is amazing and I recommend taking your animals to them! The employees there are all very kind, patient, and understanding! They gave me an update after surgery and the bonus was THEY SENT ME A PICTURE OF MY DOG AFTER SURGERY GETTING CUDDLES/PETS FROM STAFF!!! This was amazing because most places would just call and say "she's out of surgery and she did great" but instead I was able to see her with my own eyes doing great! Thank you so much Open Door for this amazing experience and excellent care!!! read more

Great Vet , Great staff and very reasonable prices. I have always had pleasant experiences with each visit. They are very kind and go the extra mile to explain things and are very attentive to keeping your pet comfortable. I live in Asheville, NC not CA? read more

I brought my cat here for a first visit for gastro problems, and my vet was great. But then my vet (Ms. Coxe) left the clinic this spring 2024 and when it came time for a follow up visit, the receptionist cancelled a scheduled appointment because they were short staffed. I was told to book a phone appointment with another vet, which I did. And then that appointment was also cancelled the day before on my voice mail so I didn't get the message in time. I was told that I had to come in in person for a visit. By that time I decided to go elsewhere because the receptionist was also rude to me on the phone. This place is short staffed and unprofessional, but perhaps that's the price you pay for their low prices. I agree with Vicki who wrote a review below who said the office staff seems overwhelmed with phone calls. Every time I called to make an appointment, I was treated rudely or made to wait for at least ten minutes. This is not a place to go to build a longterm relationship with a trustworthy vet. read more

These people are totally out to lunch.. called in a pick up prescription and when I got there to pick it up, after paying over the phone, they tried to collect double.. when I said it was already paid for, they slammed the door in my face and locked it... Took me almost 30 minutes of wasted time standing in the sun to finally get 'locked out' while they looked. They also lied and said we never called when in fact we called twice.... never going back.. .worst service and vets ever. read more

They get a one star for their front staff and vet techs and one Vet's attitude. Ann in particular is terrible with people. she is at the front desk.While I was sitting in the waiting room, the phone was ringing and she stated...oh it's that woman...I'm not answering it, I'll let it go to the answering machine..I can't stand her. The other receptionist said I'll call her back, I've never spoken to her. She called back and spoke nicely and the call went beautiful. Ann is a drill commander..she speaks very loudly...and fast. She overtakes the clients. There was a woman waiting for her dog and asked a question, Ann replied ...Now I told you the answer already didn't I ?...... Yes the prices are better but the experience is tough. Their is one female Vet who is Condescending, and plain rude. I can't give details. You get what you pay for. read more

My German Shepherd was always a nervous wreck and never easy to handle for vet visits. Her first visit at Open Door, she was laying down during her blood draw and licked me! Our best vet visit ever! Bonus....the prices are unbeatable! read more

Kind and knowledgeable staff. The vet, vet techs, , and receptionists were very conscientious of my dogs well being . We are fortunate to have Open Door in our community!! read more

We have had a fabulous experience at this practice. The staff is friendly and our vet, Dr Anne, took extra time to access the most recent data to help with decision making about a procedure our dog needed. Very affordable as well! I highly recommend this practice. read more

This place has been advertised as an "affordable" place to obtain medical care for domestic pets. That in itself is just a perception. The reality is.... it has been open for a very short period of time and it has been a revolving door of vets. They are very brief during the physical examinations over looking a lot. They are vague when responding to questions, yet quick to offer to write a referral for any real concerns that you may have. At the end of the day, this will cost you more money by stopping here first. The office staff seems to be overwhelmed with phone calls. This makes them short with clients in person and on the phone. I have also witnessed them snap at each other which is completely unprofessional. If you attempt to call, you are either put on hold immediately or directed to an answering machine. No one seems to be in charge and the office "manager" seems to be "off" that day if you ever ask to speak with her. The front desk staff evidentally has their own guidelines that they go by and they make the rules up as they go. They recently sold me the WRONG medication for my pet. When I called them out on it, they accused me of yelling at them and threatened to hang up. Please keep this in mind. If they let the people that are the face of their business treat you this way.....think of your pet when leaving them there unattended. Good-bye and Good Riddance. read more

The staff were super nice! Brought my cat in for vaccines and the price was pretty reasonable

NEEDS WORK IN THE COMMUNICATION PROCESS. While Open Clinic does post alot of pricing which they should be commended for. I had less than a positive experience on the phone. I was trying to get pricing for teeth cleaning on our 6 year old Bichon Poodle. We are in North Asheville and understood from the animal hospital there that it was $330 plus a lab test. I have no issue with the $35 pre screen, more than fair. What I do have an issue is when I call and speak to the receptionist and ask for a ballpark on teeth cleaning, they refuse to answer. The answer of "we dont do that" when you have other pricing on the website is very disappointing. I then asked to talk to someone higher on the food chain, to their credit I did receive a callback the same day. However I got the same runaround on the phone. They finally said it could be a range of $200-$900. No disagreement that it depends on the quality of the dog's teeth. I got so frustrated with them, I didnt even ask if it was a local or anesthesia. If you put so much effort into pricing, you could put a "range of pricing " for a couple of other services, with a * saying it depends on condition of pets xxxx Thats not hard. Everyone price shops, as we know cheaper isnt always better. But in my view they need to admit a mistake and learn from it I shouldnt have had to push so hard to get this information. Is $235 vs $330 plus lab test a better deal, quite possibly but after 2 frustrating conversations , I dont think I will know read more

Nice staff, low prices, helpful doctors, but one of their vet tech's overdosed my healthy 7-month old male kitten after telling me his surgery went great and I could come to pick him up soon, then 30 minutes before I was about to leave I got a call from the vet (very sweet man who was clearly heartbroken) that my cat had passed away. They didn't make me pay the surgery fee and all staff involved on the team sent me a card, but I am still heartbroken to this day. I'd recommend this vet for standard visits like rabies shots, vaccines, etc., but not for surgeries or anything too serious. I'm sure they do great work normally and have amazing reviews, I just don't trust them anymore. read more