I have given this place a chance but wow. When I went in for xray I was soooo sick. I have food allergies and the back staff kept coming up to front desk eating. I mentioned it and the girl at desk tried to gaslight me and tell me that no there wasn't . I called a couple times about a cd of my xray and the girl that answers the phones just laughs and hung up on me TWICE. I am pretty chill but wtf??!! That said the xray tech and nice boy up front were professional. read more

Fast, efficient care. I had a stat order due to a time sensitive medical need and they got me in quickly. The staff were courteous and helped me remain comfortable while I waited for the scanner. read more

Failure to return phone calls. After first call, I kept calling and reached someone who said they'd call for my lab results. Now, 2 weeks later, I'm told my results expired one week ago and I'd have to get them done again. Go figure! read more

I have had wonderful care at Open Systems. Very kind employees. My daughter also had to have a cervical Spine x-ray, and they fit her right in. I would highly recommend this facility for any of your imaging needs. read more

I've had many images done at oSI including MRI's. Each time I was assisted, with competent, professional, , very considerate staff.

I was little surprised to see so many bad reviews, I have never had a bad experience with the former OSI, I found most of the staff to be polite, skilled and quite helpful. So, now with Enloe taking over, we'll have to see If they can continue this trend, or skids on the overburdened and somewhat less than stellar facets of the Enloe organization. Going in soon, hopeful, and I may update this. read more

Addendum: After being told I'd have to make 3 separate appointments for 3 X-rays, I went completely insane . Like screaming at the top of my lungs and appearing to be a madwoman. I left without scheduling the 3rd film. Months went by until my doctor ordered another MRI. I called to schedule and was told that I am not allowed back at their facility anymore due conflict with staff. read more

Had to go back to Open Systems for an MRI. Saw me on time. Tech was very helpful and seemed to actually care. Color me impressed.

I contacted this facility and was assured that appointments would be available for the following week. Upon receiving the referral from my doctor, they did nothing to process it. I called the next business day and was told it was under review and I would get a call back. The following day no one called so I called in the morning and was told the supervisor would contact me. No phone call. I called in the afternoon and was told they still had not done anything with the referral but that they would do it now and a supervisor would contact me. The following day no contact. I canceled the referral. Please don't waste your time using this company. read more

I had a great experience here, the staff was friendly and helpful and the technicians were prompt and kind. I'd use them again if and when i needed some imaging done. read more

Beautiful inside and always clean. I give them a one star due to the staff and having attitude and being rude. They've been like this for years and I doubt it'll change anytime soon. read more

Went here twice now 2 years apart for OB ultrasound. Have to drink a ton of water and finish it 1 hour before my ultrasound appointment starts. Showed up at 2:15 for a 2:30 appointment. Notified the front desk that I had indeed drank all my water at the scheduled time and REALLY had to pee. Still waiting 30 minutes late for the appointment. 3:00 and still haven't been called back. Was told 3 times "any second now they'll be calling you back". Horrible scheduling unless you enjoy waiting around with nothing to do. Terrible front staff that is constantly talking with each other about nonsense and no privacy separating their stupid banter from the waiting area. Rude, disrespectful, lying, and careless staff. DO NOT GO HERE. EVER. read more

Because I have coils in my brain, not all imaging services are available to me. It only took Open Systems an hour or so to determine that they can meet my needs. I got the MRI on Saturday morning, and by Monday afternoon the report AND the disc were available! At every step of the way the staff was courteous and friendly - and treated this aging woman with respect. I gladly recommend them! read more

X-ray technicians are excellent. Front office is not. There are 3 of them sitting in a row and not one would even greet me or even acknowledge me as they talked amongst themselves. read more

Spent the morning with some lovely ladies. Painless IV, good music, loud machine. I did have to wait a bit longer than I would have liked, but it was less than my normal docs office. I was very anxious going in, but, in spite of that, this was a pleasurable experience. All of the phone calls were pleasant, even the paperwork wasn't bad. Once I got into the room, everyone was happy and acommadating. I don't think I could ask for much more in a scan. read more

Avoid this place, even if you have to go out of town. I have called their billing office, 800 number 4 times sent 2 messages and mailed documents. They will NOT respond. I will be filing a complaint with the State. Here is a site if you want to as well. https://www.cdph.ca.gov/Programs/CHCQ/LCP/CalHealthFind/Pages/Complaint.aspx read more

If I could select 0 stars I would. I went in to make a Brain CT with contrast (I had a referral) and they told me it takes 2-3 weeks to hear back from insurance. After calling insurance they told me 1-2 business days for something like that so we contacted the business and within 2 days they contacted me back about scheduling an appointment. Fast forward a week later I show up for my appointment and they scheduled me for an incorrect appointment for just a regular Brain CT and my insurance was incorrect even though I asked them to confirm for both of those things when I made my appointment. Turns out they didn't schedule me with Contrast and THE DOCTOR I WAS SCHEDULED WITH ISN'T EVEN IN THE OFFICE-- he is on lunch. For something as serious as a brain you would think this business would get it together. The earliest they have is a week away and they were willing to do absolutely nothing to get me in earlier. This is incredibly unprofessional. Not only to mention the unprofessionalism, the staff was incredibly rude. read more

With the crazy pandemic time we live in no one was wiping anything down! The inly person i saw wipe anything was the ultrasound lady when looking at mamas baby belly's. Also, no hand sanitizer in every container on the wall. Yuck people... read more

The actual professionals in the building are fine. I saw an ultrasound tech, I believe her name is Val, who was helpful and kind. Unfortunately, I'm giving this place one star because the front desk staff was unbelievably rude, cold & bothered by people coming in and asking for help. The first time we went in, we were greeted by a sign on the door that said no ultrasounds would be done that day, since someone had called in sick. Completely understandable, but irritating when I went to the front desk and was treated poorly for not answering my phone when they called me to cancel. The girl at the front desk questioned how busy I could have been that morning when I told her I hadn't seen the call (???). I got rescheduled for the following week, where we were greeted by another sign on the door saying no xrays would be done that day, because another person had called in sick. This didn't affect me, but a lady with an x-ray appointment came in after me, upset because this was the THIRD time this has happened to her. She was then ignored and rudely turned away without being rescheduled. We sat in the office and watched 3 or 4 more people walk in, be turned away and treated like idiots for needing x-rays, even though they had appointments. Only one was rescheduled on the spot. Overall, horrible customer service. People are coming here to deal with serious medical matters and each girl at the front desk (about 4 of them) treated us like idiots for needing help. So if you can go somewhere else, do that. read more

Front staff is terribly rude. Ruins the experience. I have another family member who had the same experience and opinion. They need experienced folks with compassion and people skills. This young staff has neither. read more

I have to the the staff is cold like people are reporting. My problem was that I went in for an OB apt for an early scan do to having a miscarriage last time. The tech goes on to tell me four times that she hates doing this ultrasound and they aren't even fun. I just felt she took every bit of magic out of the apt of actually seeing a beating heart. I told her this meant a lot and she just kept going on and saying "see just a blob, nothing too exciting". When it actually was in my eyes. There was no need to even speak on her part in my eyes. Left feeling upset rather than uplifted. read more

Was just here with my boyfriend. His pcp ordered some labs and so we showed up with the order forms today. At first, all the receptionists tried telling him they ran his insurance and it wasn't active when it was and literally started raising their voices and arguing with us. We went outside to call the insurance to confirm it's active and as soon as we went outside they called us back inside saying that they just now ran it and it's working. If there are video cameras with audio, I STRONGLY suggest whomever is in charge go through the video footage. Super unprofessional and it feels like my boyfriend was being discriminated against. Techs are fantastic. The receptionists though...incompetent. read more

We came in basically as a walk-in. Got us right in and the Tech went for and beyond out of her way to make it so we didn't have to travel back and forth from our place. Receptionist s were excellent. I would come back if needed. read more