I called the office to verify some information the first time the phone picked up and then hung up…read more So, I dialed the phone number again and the front desk receptionist was very rude and unprofessional. As soon I as I ask for her name to verify who I spoke with she immediately hung up.

So I decided it was time to have my eyes checked and an update on my eye glass prescription. A…read morefriend recommended the place and their website was easy to navigate. I quickly received an appointment for the next day. Overall the visit was good, place is very clean, and up to date. So why not 5 stars. 1. While having the initial screening with the tech, her coworker snapped at me about no longer using the machine that blows in your eye. Umm... the tech was doing her job and reassuring me - I'm not sure why she felt the need to get involved. 2. I mentioned I plan to purchase my glasses online and the doctor preceded to " lecture" me on how I am breaking the law. I checked after leaving and could find no evidence to support his claim that it is illegal to purchase glasses online. * I did purchase a set of glasses from Atlantic so will update when I receive them.

I have to tell everyone about how wonderful the staff, administrator and owners are of Mitchell Eye…read moreCenter! I went in with so many issues with my eyes, unable to see while driving and trouble reading road signs. I was treated with the MOST respect and LOVE! They were not only very fast but thorough. The Administrator Mrs. Renee was more than fantastic and helped me in more ways than I can even explain. I will recommend Mitchells Eye Center time and time again! Please stop in and check them out. This is one Eye Center that you'll never regret stepping foot in. Thank You Mrs. Renee, staff and owners! I can see and I never knew how much of a blessing you guys and your business could be to me. -Sincerely, Dedicated & Appreciative Tabatha Lupton

No thank you. Some of the reviews said appointments were expedient. That they got appointments…read moreright away. Always available. Well how about the only available appointment was March of 2027. I find that hard to believe. The wait time to see if they had any available appointments was long. Then after they ask all of my info there were no appointments.

I have been with community eye care a few years. 3 weeks ago I placed an order for my daily…read morecontacts, I called today to ask them to email or fax me a copy of the receipt as FSA is requiring verification. I was told they were not set up to email or fax me a copy of my receipt. I was told I could come by and get one. When I informed her that I work an hour away and don't get back in town until 8pm. She states they work through lunch (like how does that even help me). What business in 2024 doesn't use technology and unable to accommodate their patience. Needless to say, I will not be returning!. AON, the sinks that they ask you to wash your hand at before using contacts, hasn't been cleaned in years... This is beyond pathetic. When they move one patient out and another in to the exam rooms, they DO NOT sanitize the equipment. Lazy!!! Please visit elsewhere.....

Front staff was incredibly kind and helpful in picking out frames. They did a wonderful job getting…read moreme in and helping me out. The exam itself was rushed and the doctor had horrible manners. He decided to interrupt while trying to share my eye medical history (military, so it's hard to establish long term care with one eye doctor) and instead said, "What was your actual question?" He proceeded to explain to me how an eye exam worked with looking through the lenses which was condescending because I just told him I wore glasses since I was 14. I struggle getting a good prescription due to wearing bifocals my whole life and instead of listening to me or helping me, he said "You are too young for bifocals. That's unusual to do at your age." Respectfully, having the ability to see is more important than accepting the opinion of someone who barely tried to help me. He also is uneducated on what Tricare insurance covers, because I have never been told or have had to pay to get a prescription for contacts during an eye exam and he said it was a $99 fee to even be looked at. Not true. They've covered my exam and prescription fees for everything, I just have to pay for the glasses and contacts myself. The exam was two clicks. That is literally it. He did one level of checking for each of my eyes on what is normally "Is 1 or 2 better". He instead said "tell me when it's not bad anymore" one time for each eye and then dilated, and he judged me for wanting to contact my husband because I am unable to see after dilation. After dilation, he sent me to look at frames. As mentioned, I am pretty much blind when I'm dilated so as much as the staff could help, I still had to play the guessing game and hold one of my glasses lenses up to one eye to see what they kind of look like. When I picked out lenses, we went back in, and he told me my eyes looked good and I'm farsighted with astigmatism (thanks for telling me something I already knew). Overall, I rarely post reviews but I think this doctor really needs to be kinder to his patients and actually listen to what they're trying to say, especially if you know 0% of their medical history. Additionally, when my glasses are ready, if the prescription is incorrect, I am going to request a refund completely and find somewhere new. I cannot tell people to avoid this place enough.

The doctors are nice and knowledgeable. The the receptionist manly Connie is less then desirable to…read morework with and talk to. Keeping up with orders and notifying me weather my contacts or on back order or my favorite is when I called and ordered more contacts they took payment and said they were on order and will call me when they came in like usual. I called back a week later to check, and they said they weren't ordered and they would order them. I called back a week after that, and they tell me I need a eye exam before they can order the contacts. Wait what!?! all this lead my to my 1st Yelp review and change in my eye doctor.

This was the worst experience I have ever had. The tech was very rude. The doctor did not listen to…read moremy concerns. Her recommendation was I am old and I just need to live with it. I had glasses made based on the script and I could not see with them. I had to schedule a recheck. When I called I was told I need to wear the glasses and get use to them. I told them I could not see with them at all. The gave me and appointment a week later. When I went to that appointment I expressed my concerns again and once again, they were not take in to consideration, I was given a different script. I had to go to a different doctor and it was discovered that I have a clogged tear duck. That is something if they had listened to me would have been recognized and I could have gotten the correct script. Do not go there if you need someone to listen when you say my vision is not clear. They will not listen.

Got my dad glasses here. Very good service and the care was good, no complaints really....read more

We've been to many eye care Facility's, by all mean this is the best !!!! The staff is very…read morefriendly. Oh and the Doctor, she makes you feel very comfortable, takes her time to discuss and answer any and all questions you may have. She has a GREAT sense of humor, keeps you laughing while doing a terrific exam. Brenda helps you find just that right pair of frames for your face. She can tell if the nose piece and arm length will fit you properly.She'll have you try as many different frames as needed to make you walk out happy!!! If your not happy you go back and they'll make you happy with your purchase. Wasn't happy with the lens for our sunglasses and she let us change them even took us outside to look at the sun to make sure we were happy!!! We will be recommending our family and friends to Parker family eye-care. We are

Booked an appointment with their optometrist 5 weeks ago.Showed up for appointment and there was a…read morelady in front of me checking in.She was told that her appointment had been canceled and that they tried to contact her via call text and email. I said to myself that sucks as she left the store.I stepped up and said I was there for my appointment and guess what,yep I got the same treatment. They are liars,no missed call ,no text and no email.She had the nerve to ask me if I would like to reschedule. These frauds will never get a dollar from me.

I had my shades repaired. I call the store to see if they were ready before I made the 45 min trip…read moreto Goldsboro NC. I was told very arrogantly if I received a text they were in the store I asked again please check he assured me they were in the store. I made this call at 1605. Once I arrived at 1800 made contact with Rodston he started searching for my Oakley Two Face. He found the lens not the frames, he asked me for my frames told him you'll have my frames. He stated all they sent us was the lens. Mistakes happen that's not the problem. The problem is when a customer calls and ask you to check because they are coming 45 mins away get off your lazy butt and check. This all could've been avoided if someone had checked for me like I asked. Customer service is a thing of the pass for this very reason. Laziness!