Yesterday I stopped in to see if they could tighten my glasses, and Arsen was incredibly kind and welcoming. That level of friendliness really stands out these days. I truly appreciated the help and will definitely be coming back for future services! read more

I came in to purchase prescription sunglass lenses for frames that I brought. Arsen was very helpful and patient as I thought through each option. Very good experience! read more

I recently had an amazing experience with Optic shades that I just had to share! After accidentally lost a lens of my favorite pair of glasses From the moment I reached out to Arsen, I felt valued. He were friendly, knowledgeable, and genuinely eager to help. I simply provided him with the details and a quick description of the issue, and he took me through the replacement process step by step. Within a days, I received my new pair of glasses, and they were just as perfect as the first! The quality is outstanding.It was such a relief I highly recommend optic shades not just for their fantastic products but also for their exceptional customer service. If you're in the market for new eyewear, definitely check them out--you won't be disappointed! read more

I had a new pair of Raybans sunglasses whose nosepads I needed to adjust so that they fit my face. I didn't have an appointment, and just walked in. The gentleman not only adjusted my glasses but did it for free and with good humor, charm, and friendliness. He left a great impression. I highly recommend this place and will consider coming back to buy sunglasses. Great guy, great place. Highly recommended read more

They upsold me on their most expensive lenses for glasses. The glasses weren't great. They actually have the worst visibility out of any lenses I've purchased. read more

I had a terrible experience here. I went in for a contact lens fitting, but the process was rushed. The optician asked me to put on my own lenses, which I brought because I thought it would be convenient for them to start with information about my previous prescription. After reading a few letters and making a single adjustment for each eye, asking 'better or worse,' and boom, the fitting was done, nothing changed, copy the same prescription, just like that! They charged me $265 for this rushed, impersonal service. Guys, if you can renew your prescription online by reading letters just like this process for $30 with licensed doctors, do you still want to consider this place? Later on, they admitted that the fitting process was so perfunctory because I have astigmatism, and most likely, they don't have contact lenses with astigmatism in stock for the fitting. If you don't have the capacity to do this business, you should be honest and let your customers know so they can look elsewhere. You can't compromise the service to your customer just for yourself to have one more business. Now you had that one more business and lost a customer forever. The shop owner also got annoyed when I chose not to order contact lenses through them. He said, 'Come on, it's just a 4% credit card fee--$16. I can waive it for you.' What he didn't realize was that by ordering from Walgreens myself, I saved $240 and avoided the pushy attitude. And by the way, they do charge a 4% credit card fee on everything. The worst part of the experience was being asked to fill out several forms requiring highly sensitive personal information, including my SSN, DOB, and all health details, just for a contact lens fitting. My medical doctors' offices have never asked for this detailed personal information. I couldn't understand why this was necessary. After the poor service, I decided I wouldn't return and requested my forms back. They refused, claiming they needed them for insurance purposes, even though my insurance doesn't cover the service and I paid everything out of pocket already. This is really weird and eerie! read more

I had a very good experience with this place, the service was excellent, the appointment with the doctor was great. I had my glasses sooner than I expected. read more

I have been casually looking for new glasses for awhile but most shops seem to have the same frames. One day I was walking by this store and noticed some good looking different frames by Modo. I made an appointment for an eye exam with the intention of getting new glasses as well as a new contact lens prescription. My prescription had not changed at all and I appreciated there was no pressure to buy new contacts or glasses. As I wanted new glasses, Yuriy was very helpful and suggested frames I would never have chosen for myself but I do really like. Everyone was super friendly and helpful. read more

Optic Shades - Eyewear & Opticians Near Me - New York, New York

My new fave optical! A vast selection of frames & exceptional customer service. With my vision, it's such a process, but this was smooth! I was helped by Patricia, who is incredibly sweet and made this whole experience efficient yet comforting. Honorable mention: they serve espresso. I am not exactly fashion-forward, so it was helpful to have her go through frames knowing what would fit me, and how it would look according to my prescription. She was very thorough and honest with my options. My glasses were ready in 3 days! (It could've been the same day but my keratoconus gets in the way of things). My frames fit and feel amazing. Hands down this was the best experience I've had purchasing eyewear. I will definitely be back for my annual visits! read more

Optic Shades - Eyewear & Opticians Near Me - New York, New York

Wandered into this store after receiving a promotional flyer and decided to check it out since I needed new glasses for my son. I'm so glad we went here! The guys working here are super nice and the customer service is on point. I have a three-year-old so it's important to me that they try to make him feel welcome and comfortable and they did all that. They also looked up our insurance details and told us exactly what we were eligible for so I could make an informed decision on our purchase. We ended up buying one new pair of glasses from them as well as new lenses for a current pair and both are great. I highly recommend checking them out!! We will definitely be back. read more

Optic Shades - Storefront - Eyewear & Opticians Near Me - New York, New York

The frames of my husband's favorite glasses broke. He was very upset because they are the only glasses with his current prescription. I went to Optic Shades to see if they could fix the frames. They could not repair the frames but they were able to find wonderful frames that fit the lenses perfectly. The price was very reasonable, the service fast, friendly, and professional, and my husband is thrilled! We will go back there next time we need glasses! read more

I received excellent service and guidance in selecting reading glasses and new lenses for my sunglasses. I had a special surprise because the lenses were even prepared with an upgraded process at no extra cost. Great quality. My old sunglass frames were spiffed up nicely. Both pairs were ready in a timely manner. read more

Great place, fast service, great prices. They were able to book me same day for a contact fitting and received everything same day.

So, I've been on the hunt for some Gucci glasses my mom wanted for her birthday. A friend of mine told me to check out Optic Shades. They had purchased a few frames from Yuri over the holidays and received an awesome deal-- so I figured I'd check them out. The store is super cozy and organized, it even smelled good! Don't ask... I have a thing for scents in boutiques-- so this was a good sign! This shop is small, with a wide selection of name brand frames. I was actually greeted by Yuri, the salesman that helped my friend ( he may or may not be the owner idk he seems young -- if he is, good for him! ) I love supporting small business! I showed him the model of the frames I was looking for and although he no longer had them in stock, was able to order them for me just in time for her birthday!! Point of the story is, I had a great experience. Yuri was the bomb, and super helpful. I'll be back for sure! read more

It was a pleasure to do business with such a friendly and professional company. My glasses came out beautifully and were ready in a timely manner. I would recommend this business to anyone. So happy to have such a nice store in the neighborhood. Oh - they replaced my watch batteries too! A++++ read more

I am so happy to have found this place. I needed a new pair of glasses and I was able to have my exam and ordered my new glasses too. They have top of the line products and great service. I recommend this place and will definitely be back for my future purchase. read more

Came all the way from New Jersey because this was the best-rated optometrist/optical boutique that came up on Yelp. I was not disappointed. When I called regarding an appointment, Arsa was very responsive regarding my needs, and followed up regarding whether my vision insurance would be accepted. Julie administered the vision test quickly, showed genuine interest in my health, and told me to come back for a dilation because my pupils are too small. The gentlemen who helped me pick out my glasses were consummate professionals who also know how to kick back and make conversation, and I genuinely enjoyed my experience. Although a bit on the pricey side, they offered discounts and white-glove service. If you're serious about your vision, give them a try and experience service from someone who actually gives a damn. read more

Came here to check out some glasses and had a great experience. Doctor was super thorough and friendly! So sweet. Got a complete frame / digital lens with blue filter for ~$200. read more

Arsen knew I had a right budget and didn't even pressure me to get glasses. He could of forced me to and guilt tripped me but didn't. A true honest man. And thank you to the man who helped fix my insurance, I will be coming again to get frames read more

A while back I did indeed return here for a full eye exam for new contact lenses and glasses. I brought in my old frames and they replaced my lenses. Friendly staff and everything was done right. Glasses and contacts are perfect. read more

I visited this location on two separate occasions. The first time was to scope the place out and see what variety they had for their classes. I even asked them about the insurance providers the accepted to make sure I would even do business there. So I talk to one of the people there and they assure me that my insurance is accepted there and showed me a varied piece they carried in their store. But throughout that whole encounter I made sure I asked if the glasses he was pulling out to show me, if any of them would be covered by my insurance and he told me my insurance was a good insurance so it should. So I scheduled an appointment with them to come back at a later date and do an eye exam. So I return, given them my information and documentation. I do the eye exam - the tech was very thorough, attentive and answered all of my annoying questions. Now here's where it gets fun. So we review some of the glasses that I mentioned I liked from my first visit and then back at my insurance and he tell me that my insurance would only give me $13 off of these $400 and $500 glasses. Wow okay, so please enlighten me on what frames my insurance will actually cover in full. So he takes me to some draw in their display that looks like it hasn't been open in years, blows the dust off and tells me I would have to select from the few off brand pairs that was there. I had the impression that it was the draw full of rejects or frames they just couldn't sell - the options were scarce in frame shapes and colors, such a turn off. I was ready to leave right there but the way my insurance is set up wherever I do my eye exam is where I have to also get my frames. So I buckle down and select a frame and we head back to their computer to finalize the process. Then the guy starts telling about all these different additional coats and features for the frames that he says I absolutely must have which after he claims how much of a big deal he was giving me would cost me about $250 out of pocket - when everything should be covered. So I took out my benefits paper and literally went through it line by line to show him what I'm entitled to while he keeps telling me the computer is saying different. Then I finally get annoyed with the upselling and make it known I only want what is covered period, nothing more, nothing less. It was clear he was not happy because that "eagerness to help me" was gone and I felt we were at the same point in simply just trying to get through this transaction. I had to keep telling this guy the purpose and amount of use the glasses will actually get hoping he would get the picture that I didn't want anything extra and that it made no sense to have any elaborate upgrades. So after the back and forth the final order ends up with me paying $55 out of pocket. I took my receipt and ran. Only for a week or two later to hear how their having issues processing my insurance and haunting me on my phone instead of contacting the insurance company like most people would. So I contacted my insurance company and then they contacted the location and it was almost like magic they resolved the issue they were having, now only if they just went straight to the source of payment the first time around. This now led to my order being editing again with more annoying upselling and me paying more for what I'm actually getting. Based on my order they should be refunding me $10 - $15 but at this point I'm just aggravated with the whole situation so I don't care. Overall aside from the eye exam this hasn't been a pleasant experience and disheveled operation they have going there. I would only recommend this location if you were paying in cash because obviously any alternative will simply cause chaos. read more

Best service possible Yuriy is amazing

New York at its best: A family owned small business with personal attention for every customer. LOVE these guys. Support small local business! read more

I was greeted by a warm welcoming informative optician was put you at ease within seconds of entering the store. . There is a wonderful selection of glasses frames and the prices are great. I am so lucky to have found this hidden gem right in my neighborhood. I believe we should support our local businesses. If you have a dog Ariel will have a dog treat for your fur baby. Ten thumbs for being dog friendly and ten stars for fabulous customer service. read more

I had called over the phone recently regarding my eye exam prescription that I had done at Jena Optics because they informed me they took over all the patient charts and information from Jena Optics. One optometrist Arya kept trying to sell me glasses over the phone when I had made it clear I just want my prescription. Other employee informed me that they can not give me my own patient information as they said "there is no signature from the optometrist and that they don't know who the optometrist was that did my exam" even though under HIPAA regulations, any medical records are my own to have whether it is signed or not. It should not be within their rights to hold on to my medical records without my consent either. They refused to give me any information but instead kept insisting that if I purchase glasses from them, they would give me an exam for free. Luckily, I was able to locate my prescription and see that the optometrist did in fact put his signature on it and his name is in fact in the prescription paper. These guys flat out lie to get any one to pay for a new exam or buy glasses from them. I would avoid if you had previous records from Jena Optics or any incoming new patients. They will lie and try to sell you whatever they can. read more

Just had my Eye Exam done in Optic Shades! Great Doctor and Yuriy was very helpful. I also bought 2 pairs of Sunglasses which they had a great Memorial Day special that started from May 15th going until June 1st. Bought a pair of Ray Bans and also a pair of Dita Sunglasses. Very recommend and great customer service! Thanks guys, see you soon for my glasses! read more

Stylish collection of glasses to choose from. Yuri meticulously dealt with my insurance so I could maximize my benefit. Looove my progressive frames. I am a teacher so vision and everyday comfort is important. Ovvo is a top brand for performance, durability. And the copper and blue frame I choose gets compliments. I am very happy. Highly recommend for TOP service, eye exam and posh eyewear. read more

I passed Optic Shades while walking on 2nd Avenue. I stopped in to see if they could tighten my glasses. The owner was so nice and gracious. We started to talk and I explained that I did not live in the neighborhood but my Son did. Optic Shades had great prices and customer service. I took his card and told my Son about the store. As it turns out my Son bought his glasses there. He agreed that they were so nice and helpful and of course the philosophy of supporting the local merchants when it makes sense. People with excellent customer service skills makes the difference when you are purchasing something as important as glasses as well as providing an in-depth examination if needed. read more

Very professional and friendly staff. They take the time to explain everything to you and help you weigh your options. Product also arrive very quickly, which was great. read more

Arsen was extremely patient, friendly, and helpful. Not only did he graciously assist me, but he took the time to show and explain to me the adjustments he was making for my glasses. It was useful information I could use for the future. Thank you! read more

Let me Begin by saying how amazing and friendly the staff was. I have to say this was the most thorough eye exam I have ever received. The Opticians were super friendly and really know their product. I purchased two pairs of glasses and was extremely happy with the outcome. I highly recommend this place for all your Optical needs. read more

Cute little optical boutique on 2nd ave. They have a wide variety of designer glasses and sunglasses. The two gentleman that own the store are super professional and friendly. I literally walked in for just an adjustment and ended up with a new pair of glasses. Love them! Will be back for sure! read more

Great customer service and patient care. Their broad selection of eye wear made it easy to choose my frames and with their knowledge I was able to pick the best fit for me. I'm glad I found them and I'm looking forward to continue business with them for years to come. read more

Went in to buy glasses for my son. Great customer service and a variety of frame choices. My son really liked his first glasses. Highly recommended. read more

One of the best eyewear boutiques in the neighborhood! Optic Shades offer a great selection of high end designer eyewear. The staff are very friendly, welcoming, knowledgeable and helpful. I highly recommend Optic Shades for all of your eyewear needs. read more

I had a great experience at Optic Shades. My prescription had changed, and I wanted to get new frames as well, so I came into their store on Second Avenue, near the Kips Bay cinemas. Arsen and the other optician were very helpful, showed me a variety of frames that suited me until I selected one. They have many good designer frames. The optometrist examined me and checked my prescription. I have progressive lenses and I also got transition lenses for outside. I received my new glasses and am very happy with the look. I would certainly recommend this store and the opticians. read more

Great place to get designer frames for a fair price - they have a good selection. The process was seamless and professional! I would definitely recommend to a friend. Having an AMC across the street is definitely a plus - catch a movie while you wait! read more

I feel welcome when I walked in. Later I found out it is the owner answer all my questions. Pricing is reasonable and various brands selection. read more