chris sales person very rude came to pay off my phone he was extremely rude didn't help me saying i am not making rules read more

Con-Men..Worst customer service imaginable. The Parlin NJ office is bottom of the food chain. Good luck speaking to someone there & not jumping over the counter read more

Optimum will do anything possible to not allow you to cancel. Including disconnecting me after 45 minutes on the phone and asking me to hold for final confirmation. No care for customer and length of relationship. You are only worth your next month's payment to them. read more

Give them no stars. I tried to see why my mother's acct is $317. She is 82 years old on hospice . I have power of attorney over her finances. Told them this they still would not talk to me. They wanted me to have her call. To say they can talk to me. I went to the store in gateway and that person was just as rude. Telling me to go get my mother's drivers license and back. Mind you I had my lic and her bill 2 months and the power of attorney. Absolutely no help at all. I would never recommend these people. Nothing but stress and want your money. Also my mother has had this cable since it first came to town. read more

Went there after seeing a promotion they were running to get free Iphone 17 Pro. I told them I was happy with Verizon as my provider but interested in the new phone. Gave my info & Chris salesperson told me my phone qualified. I told him ok but I want the 512 & he told me only comes 265. I told him I can't use that. The he told me that the iphone 17 Pro Max comes with 517 and I asked him if I can get the same deal as their promotion for the iphone 17 Pro & I'll pay the difference. I told him to give me the actual break down for my payments told monthly I would have to pay. I informed him from the very beginning that I was on a fixed income & I can only pay a certain amount. He told me for the service $15.00 a month for 1 Year & after goes to $45.00. For the Iphone Pro Max 512, I would have to pay approximately $5.75 a Month & I have to pay the taxes approximately $100.00 if complete the transaction today. I told him if this is the final amount, I can do it & I want the phone in Blue. He then went to the back but came out without the phone stating that they don't have it there but that they would check other stores. supposedly he checked other stores & they didn't have it but that it was scheduled to be shipped to them on 10-22-25. So he then proceeded to transfer my account from verizon to optimum and that we'll take care of transaction of the phone when I receive it on the 22nd. I specifically asked him that I'm still getting the same deal on the 22nd as we agreed to today, he replied yes. He then gave me his Phone number. He never called me on 10-22-25 & I called him but he didn't pick up. He finally texted me at 3:44 PM stating that he wasn't in the store that day. I called him on the 10-23-25 10:44 AM, he told me he was busy. (Fast forward) He called that he had the phone. When I went in it was the IPhone 16 Pro max which wasn't what I ordered. Lucky, I noticed the color was different. Jumping ahead again, I finally went back & he had another phone but this time it was 265 Iphone 17 Pro Max which was not what I agreed to. When I stated complaining about the amount, he stated now was totally different than he quoted me back on 10-11-25. He told me if I had anything in writing. I told him that he was "fucked up" which I try to reframe from ever talking that way in public. I had him write me on a piece of paper the numbers. I requested for him see if he could get me the 517 iphone Pro max at that point any color. Then I left. After I got home I wanted again to make sure that what he wrote down on a sheet of paper was right and that I understood it correctly I texts him, to please send me the actual numbers to make sure I was correct, so I don't waste my time again. He still hasn't reply back. They have you sign things without being able to read what you're signing in advance. They are nice to you until you sign the paperwork. Get everything in writing & read it (if you can) before you sign. They say one thing but they do another. As soon as I can I'll be taking all my business away from optimum. This store ruined the reputation of the Optimum Brand for me. PS, if you're a Senior citizens beware! read more

I hate that I'm forced to have them as my internet provider, however the man at the store who helped me was nice and helpful.

The worst company I have ever dealt with. They installed my equipment and left. No welcome kit, or instruction manuals. No acct no. Then I went to an office 30 miles away,and they won't even give me a channel lineup.. this is for all practical purposes a monopoly. Where is our Congress? read more

Shame on me for allowing a sales person talked me into trying out optimum /altice service. Sales person stated, if you don't like the service for whatever reason, cancel within 30 days and you will not get bill at all. The service is just not consistent. We can get pictures from Mars, but yet, I cant get a steady line (streaming) and the land line is just as bad. A few extremely unpleasant zoom calls to say the least. Anyhow, cancellation was easy, but a few months down the road, I'm still fighting my charges. Shocking. Well, due to the snow storm, a wire that is label "Altice" was down and currently on the street. Verified by Verizon and power company that altice should cut their wires, but after 3 days, still no dice. This is just another reason to please stay away from this company. Truly is a shame. read more

Optimum is horrible!! They disabled my email address with no warning, 2 attempts to restore it and the advanced tech service has failed to call me back! It's 2 weeks and still no satisfaction! USE VERIZON OR SOME ONE ELSE!! read more

#optimum #liars #altice So, here is the latest in my cable saga. I am writing this as I am standing 6 feet apart in Newark NJ at the closest Optimum Store open today. This started when I wanted to have a box installed in another room. I called Optimum and gave them the request. The sales person up sold me on Altice, after pushing the mobile service which doesn't accept my phone, but that is another story, I said ok to the Altice install. REMEMBER I WANTED 1 BOX INSTALLED. TO RUN A CABLE FROM THE ATTIC TO THE FIRST FLOOR. THIS WAS REPEATED MANY TIMES. A service appointment was made for July 24 between 8 and 11. The tech shows up at about 8. Be still my foolish heart. The first thing I notice about Wallace (the tech) is that he is wearing a mask. Nice. But when asked about booties, he says he doesn't have any and do we have them. We said no, then he magically made the booties appear. Next, we review what he is there to do. WHAT WAS THE PRIMARY REASON FOR THE APPOINTMENT? INSTALL A NEW BOX. Wallace says that Optimum does not run wires in the house. SURPRISE!!!! We have to hire an electrician. After being taken aback, we went ahead with changing over from the Samsung boxes to Altice as we'd been told that the new speeds, etc would be better. I said we should call Optimum to get this straightened out. He said a call would cancel the appointment and he would have to leave. Thinking he knew what he was talking about we didn't call. Wallace said he would set up everything and show us how to use the new equipment. He switched all the boxes. Well almost. He took the Samsung and plugged in the Altice. No box was working. He says that it will take time to get all the boxes working. After some time, when they still weren't working, Wallace said that Altice is having a problem. That it will resolve shortly. When expressed that this was unacceptable, he said nothing. He did linger around for some unknown reason. Like he was waiting for money to finish the job. Not that we haven't given something in the past, but you need to do the job first. EXTORTION? An aside, Wallace never entered the removal of my old Samsung boxes into their system. It now shows that I have 12 boxes. Incompetence? Lazy? Scam? Take your choice. After waiting a little longer we called Optimum for help. The first thing they said was "go to the big box". Well Wallace never installed one. So WTF???. No internet, no TV, what are we? Are we living in the dark ages? 1970 anyone? The call continued. To set up the install of what should have been done we got an appointment the next day. Or so we thought. Again INSTALL 1 NEW BOX, RUN THE CABLE TO THE NEW ROOM. Saturday at around 930 the second tech shows up. He is not wearing either a mask or booties. Also no booties in his possession. When I ask him exactly what he thinks he is supposed to do, he replies "FIX THE CONNECTION PROBLEM". Well I tell him that is incorrect. That he is to install 1 box and switch out the Altice boxes. He said his work order didn't say that. He doesn't have any of the boxes to install. He leaves. I call Optimum again. I speak with John Johnson of Optimum sales. Why sales? Because if you say at the time of the call you want service, you will wait until well forever. If you say sales, you get someone on the phone right away. I go through the story again. John tells me his notes and also that they (Optimum) do install new boxes in rooms. Even running the cable. SURPRISE. But he can't get me anyone to install or help today. I say that I will exchange the boxes. He agrees that that is the only way I can even get a box today. So off to Newark as every other Optimum store is closed. I go and exchange the boxes. Upon returning home I call Optimum again to arrange the install. They try again to upsell me Altice both in house and mobile. I have zero faith and the mobile service doesn't work with my phone. Please stop trying to sell me more stuff when the items I want cannot be provided. The person says that the only appointment is next Saturday. I had him repeat what I want done. He said install a new box including running the cable. He said there are different installers and that he is sending the right one. We shall see. To recap, Optimum Sales will tell you anything. Whether it's a lie (yes we install even run cables), or misinformation they are told, is unknown. Technicians, at least some, are looking for the fastest way out and or a little something extra to do their job. Wallace didn't even provide all the necessary equipment to utilize the products. He also didn't properly set up the new system, as he said he would. Optimum wants to charge you for everything, even if it's their fault. All I keep hearing is 80 dollars for install, 11 dollars for a box. Never once "We messed up, we will not charge you to correct our mistake". We now wait until next Saturday for the update. read more

While Optimum probably provides excellent internet in other towns, it is terrible in my Edison home. The service is often unstable with frequent downtimes. It will work for a short period before having no network for a half minute. Sometimes, there is no network service for a few minutes. This might not sound bad, but I work remotely and I need connection to a remote server. These downtimes mess up my connection. I need total stable internet service for my job. And despite several attempts by Optimum, they still fail to provide the service I need. Shame they have a monopoly in my area. If I lose my job due to Optimum, I might try suing them. read more

Had gotten a call from the manager of the store promising me another call back and even. Better rate on my service. Said she would call back in 45 min that was weeks and weeks ago what a joke of a company!! read more

I truly never write reviews but optimum is the absolute worst, from the actual internet and customer service and no one cares or takes ownership, instead they try to blame you, when literally everyone is having the same exact issue. I switched to Verizon and I ended up paying less. read more

Why this company is allowed to be a monopoly is beyond me. Their customer service reps are allowed to lie to you as they did with me. I was told I was getting 500Mbps internet when I only received 300mbps. And with this "upgrade" my service has gotten WORSE! There needs to be a class action lawsuit against this company. Any lawyers out there worth a shit? We are being bent over by this company and no one seems to GAF! read more

Optimum cable system is the worst. System is always going down it's a ripoff. The only cable provider in town The town leader act like they do not care. read more

The service and customer service sucks, I've had to call them more times in less than 2 years then my 12+ years with Verizon, the simple fact that their my only option makes things even worse for me. The system is always down or just not working, I called a few weeks ago and the phone number wasn't even working. read more

I would also like to add for everyone here complaining about the horrible Optimum service, go to FCC.gov and file an online complaint with the Federal Communications Commission, that is the government agency that oversees cable companies, if they get enough complaints maybe we can get some action. Also, I was told if you call customer service and get a rep that does not understand our language, you can ask to speak to someone in this country! do it. read more

Nasty company told me although I cancelled I still had to pay for the whole next month. What crooks they are! I would Never recommend there services . read more

ALTICE ONE does not work and they don't care. if you are even thinking of getting it, think again and go to another service provider. You will be paying for services that you don't get. The DVR has not worked for at least a month! Call for appointment and get one from 9-12..... no show.... call to be told by Jose that they are running late. Still no show, call at 4 to be told you never had appointment.... really?? So at 2 I had one and at 4 I don't! HORRIBLE HORRIBLE SERVICE!!! read more

Some of the worst upload speeds I have experienced since the early 2000s. I've been waiting over 40 minutes to upload 141 jpegs to my photo website... uploading at an avg speed of 7mbs. This is disgustingly slow and not worth the money. ABSOLUTE GARAGE SPEEDS!!! read more

If you can go with another cable company do yourself a favor and do it. Run away from these crooks. Every month I paid the bill I felt like I was being robbed and I was. The only reason I had optimum was because it was the only company I could get in my area. They jack your bill up and when you call to discuss it they "think they can run you in circles" they try to confuse you with the bill but if you have even a small education they cannot. The customer service is awful. My bill for one month without adding anything like buying movies is $366 with $0 past due. That is ridiculous!! I live in a small apartment. When I call to ask why they talk nonsense and really cannot give a reason. If optimum is your only choice save yourself, get an antenna, an internet service and streamline everything else. read more

This company is the worst.. may cable went out 48 hours ago.. I called and they said oh we are working on lines. It will be back up by noon. Then at 12. They said no line is down. Then at 4. They said no line is down they are working on line. Finally ar 8pm. They said I dint know where you got that info from but it's only your line. Maybe construction next door we will send a tech tomorrow. I took off from work. Waited from the 10 till 200pm window no one showed. I called and they said no you r 2 till 8pm at 802. I called again and they said we denied the tech entrance to our house so he left.. HE NEVER SHOWED UP. after being lied to for 48 hours and missing 2 days of work. They now tell me the earliest appointment is 2 days from now.. I ask for a supervisor. ALBERTO. he refused to give me his last name.. ps I have all the call center names. Marie Maria Jen and oh Alberto only came on the line after I was on hold for 35 minutes because I refused to wait 48 hours for a CALL BACK. Alberto's answer was sorry cant help at all. To bad. I pay over 300 dollars a month for this SERVICE.. DISGRACEFUL I mentioned that elderly people live here and we have no working phone. Forget about The TV or Internet. NO PHONE. Alberto said sorry. This is the worst service. Never ever get this company. As soon as I can find an alternative. I am dropping this service. And sending them back the crappy boxes and monsters at the same speed in which they provide Sevice slowly. A class action should be brought against these companies. Who do not feel any need to properly address situations because they think they have you. WELL YOU DONT HAVE ME ANY LONGER... read more

Noticed that they are now charging an Network Enhancement fee for my internet. This fee is to upgrade their infrastructure. Definitely a scam and shady practice by Cablevision/Optimum online as this should be incorporated into the monthly service plan and not as an additional fee. read more

Place is a joke. Do not use there service. No prorated bills. I was 5 days into my billing cycle and had to pay for the whole month. I wasn't informed of this by staff till 2 months after I cancelled with 2 late fees. read more

If I could give them less than 1 star I would. From day one it started all wrong 1st appt for service no one showed up, 2nd appt they came later than promised time. After the connections and reviewing the DVR features and service it doesn't do certain things that other company DVR does. So a few weeks later I called because of a storm I had no service you think they offer me credit for the day of being out of service..NO! their customer service has no compassion and didn't try helping with a bill credit. I definitely would not recommend Optimum to anyone if had a choice. read more

octavio rodriguez, everyday the same - internet goes down. i have to reboot several times. i was ok, since them i bought a new router and changed all cables. they replaced my modem for theirs and i still have issues. why. whats the sense of paying for a bad product. now i am paying more and the service is still horrible. the same test the it does over the phone, i do. i wish i could get a discount based on outages or another provider. read more

The worst! The absolute worst! Their "Tech Support" are well trained for sales pitch. Every second sentence there's an offer for customer to pay extra. Currently due to optimums monopoly customers do not have any option but to choose optimum as their ISP because the current attitude is "take it or leave it". Hoping that will soon change so optimum can be brought down to their knees. read more

Worse customer service!!! They Add charges to packages without consulting customer. When i called to remove add on's and just wanted to have basic with a sports package they kept saying there is no promotion for thAt!‍after 10 minutes of losing my patience i told them i will cancel, my father is on a fixed income and can't afford $163 & does not need internet they were able to help! And all they could do. Is take $20 off! Outrageous!! You would think being a loyal customer they would be helpful!! Disgusting!!! My dads only other option is direct tv! Which he left for optimum!! He lives in an independent building! read more

they want to charge me for 2 months after i canceled....scumbags

this is the absolute worst company ever. rediculous pricing. they recently increased pricing for internet to 89.99 with a 3.50 network enhancement fee. for 3 or so months, they credited back money to make it look like i was still playing 67.49, but they are gradually taking away the discount. i hate this company and can't wait for another internet company. please elon musk, bring us satellite internet. i will drop cablevision and never look back. really hate this company!!! negative stars not an option read more