Our sales representative, Mike Blackstock, did an excellent job helping us purchase a new car. He…read moreshowed us many makes/models and let us test drive them. He gave us a thorough run down on every car we were interested in. When we chose the car we wanted he went out of his way to find us the best deal he could on it. When we received the new car he explained all of the new gadgets on it in detail and helped us set many of them up. His knowledge and friendliness will continue to bring us back to this dealership.

Worst service department ever!!! I have no idea how the rude and miserable people that work there…read morestill have a job!! Nothing but complete disrespect the second you walk in. If they don't know you or your family on a personal level; they treat you like crap. I have gone there to get my car serviced since 2005 because they were the closest GM dealership to where I live, and they have scratched the car doors, left oil sludge all over the inside and out, and were completely disrespectful towards my concerns. Thankfully I haven't had to take it there since the warranty has expired (I have been taking it to Wolverine Auto instead, they're great) but because there was a recall on the ignition; I was doomed to have to go back there. Needless to say, the service AGAIN was terrible. I had to wait 10 minutes until some rude employee took my keys and they didn't even know why I was there, even though I made the appointment a week ago. The service manager was on the phone treating some other poor customer like a jerk and wouldn't even acknowledge I was there, a mechanic came out and gave me an evil look, and two other service employees just sat there doing nothing. I had enough, took my keys and left! I wasn't going to let these horrible people touch my car! So PLEASE PLEASE DON'T TAKE YOUR CAR TO FLANNERY'S unless you want to be treated like a piece of crap! The people that work there do not deserve their jobs and should be fired. FLANNERY'S is the worst car dealership and service center in the county. Just save your time and personal well-being and take your vehicle somewhere else. FLANNERY'S SUCKS and the owner should be embarrassed to have his name associated with the place; but hey, I hear he's a real big ass too!

the entire purchasing experience was above and beyond my expectations. the entire staff and team…read morewere all amazing. Sandusky Auto exceeds and other car dealer around in every aspect. you won't be disappointed if you give them an opportunity to make your vehicle purchase a very excellent experience.

Purchased my Escape from here and I am more than happy about the service I received. Everything was…read morequick and easy, and they had an awesome answer to every question that I had. Love it. Would 10/10 recommend anyone to come here for a great vehicle and service!

Honestly, honesty from the Service advisor. Integrity of the Service advisor. Customer service was…read morenot her forte.. when confronted after she lied to the sales person about her conversation with me, I called her back after finding out about her made up conversation, she over talked while I was talking to her, yelling at me and in essence, her poor communication skills ( should take some classes on responsibility and customer care ), no integrity and most of all, lying about our conversation and her demeanor. She gives a pretty poor representation of the service department. The sales person tried to make it better by providing a pick up of my vehicle, the drop off of a loaner and a return of of my vehicle after service. But..a dangerous issue was taken care of on warranty and the back tires that were ruined by the issue,, were not replaced, they supposedly were after only 1 yr old. So the experience of my $60,000 purchase of a new vehicle last year, which had a seriously dangerous issue, by the way, put me in a 6 foot ditch, and more than a few near misses of accidents on the expressway. All of this were within a year from purchase and still on warranty..was just short of a nightmare! To make a defense of poor customer service and ignorance by a service advisor is an understatement for sure. As I told the salesperson, I was informed i now needed 2 new back tires for the cost of $500, and would I like to have them installed from a service technician that day because of the issue. To make another complaint.. the sim card for the navigation system was removed at the test drive that day, my husband saw him do it but didnt know what he was doing, well that will be another $30, thank you very much. They checked out the hands free phone application instead of the stated navigation app issue.I can take my vehicle to any Buick dealer for maintenance and vehicle performance issues and will do that from now on. If this helps someone to know what they might experience at this dealership, it helps me to digest this maddening, disappointing experience this past week. All because I called to let them know I'd be less than 30 minutes late for my appt that day... to see if that was OK. I was being respectful. I have no further trust for Richardson Chevrolet in Standish, MI, KG.

The guy to service, that's what's very rude to me. But the next time I came, the blade was very…read moreearly, very nice

I bought a vehicle from Conner at Bay City Motors. Everyone was extremely nice and helpful. Even…read moreafter the purchase, we had some concerns. Conner had no problem having his mechanic look at it even though he was not required to. The 2008 Ford runs well. The process was easy and enjoyable. I recommend anyone looking for a good used vehicle give Bay City Motors a go.

From the owner: Welcome to Bay City Motor Sales and Service, your used car dealership and auto repair shop in the…read moreheart of Bay City. Here, our biggest feature is honesty, weather you're looking for a reliable used car or looking for reputable shop to work on your vehicle, we are the ones to help. We specialize in engine repair and replacement, timing chain jobs, and brakes and suspension. We also can tackle oddball jobs like welding. Call us today! 989-686-9777