After having a Daikin Ductless Heat Pump system installed in May 2015, I found I loved the system but hated the installer and their methods. They gave me incorrect and precious little info on operation, ignored calls, wouldn't give me copies of my warranty, and just gave rotten service in general, even though they were listed as PGE preferred providers, and I paid thousands for my system. Trying to find anyone who would service my units who did not install it for annual maintenance is a daunting task. People just won't touch other peoples work. Luckily I called Oregon Ductless and spoke to the owner, Aaron. I don't know if he just took pity on me or what, but he agreed to come to my home to do the maintenance. Katie, his office manager called to reschedule because he was ill. One gold star there. Very considerate. He later showed up as rescheduled, came in and explained how our system worked for us and how to maintain it properly. Second Gold Star. He inspected the outdoor unit and saw some problems in the installation and made recommendations on how to fix them. Third Gold Star. He promised he would have Katie put me on a maintenance schedule, check my warranty registrations and check to see if he could match the materials the other guy used, and would send me my payment receipt by e-mail. Next day, I got the copies of my warranties, I had been waiting 17 month for, Katie confirmed my next maintenance visit, and answered my questions. Fourth Gold Star. Aaron also sent me a receipt for paid in full services rendered and his e-business card. If that kind of service doesn't rate 5 Gold Stars I don't know what does. The only thing I regret is that I didn't call Aaron to install my system in the first place and if I had to do it all over again I would certainly have done so. These people are outstanding and I highly recommend them as a service provider. Thanks Aaron and Katie. Looking forward to a long and fruitful relationship in the future. read more

One of their team ran right into my kid's basketball hoop. They did nothing and when I reached out to them about it, they chose to ignore the situation completely. Have it on video! Update - Finally talked to someone at the company and they are taking care of it. read more

Oregon Ductless, Inc. installed a heat pump for a two room area on March 17, 2016. It was a Daikin unit and it has worked flawlessly. Moreover, as claimed by the company, it is noiseless. When we first decided to install it, we had to check with our neighbor upstairs to assure her it would not be noisy. It can barely be heard. The remote control works flawlessly and the cooling is controlled perfectly. The work was done professionally and efficiently. Aaron was a pleasure to work with. His office took care of the State tax credit for installing the unit. I highly recommend this company. read more

I love my new master bedroom Mitsubishi Ductless. I would recommend Oregon Ductless. They are very professional and friendly - office, sales and installation. They charged me quite a bit less than another outfit did a few years ago for a different house. I wish I had called them back then. Give them a call. read more

I needed a central air system after my HOA banned window units. I live in a 1,000 sq. ft. unit. I got 5 quotes from highly reputable companies I found on Angie's List. They were all over $5K, most were around $6K. This seemed ridiculous to me as I just bough a deluxe window unit last year that cooled my entire 1,000 sq ft unit for $500. At a volunteer event I spoke with an energy auditor who recommended a ductless system. None of the companies I got quotes from had even mentioned ductless. Then a friend recommended Oregon Ductless as one of her clients had used them and loved them. I got a quote of $4,600 but I would get rebates and tax credits totaling $2K so the actual cost was only $2,600 and my electric usage should drastically decrease saving me even more money. The unit works great for a/c, you can get it down right freezing of you want to. We will see this winter how it works for heat, but I was able to keep my electric furnace so I will always have that as a back up. (It is now winter and the unit work great for heat also thinking of getting rid if my electric furnace now to free up closet space) I just got a notification that the first $800 rebate is on its way!! Thank you Oregon Ductless for making a boring money sucking necessity less costly by almost half. read more

I contacted Oregon Ductless, spoke with owner Aaron McNally, and was so impressed that I asked him to meet with some fellow Condo owners. Eight of us signed up for installations. I waited til now to place a review because I wanted to be truthful about not only the outstanding service from Aaron and Dan, but the effect of the unit itself. I have had a level pay plan of $87 with PGE, Since installing unit in August, I have accrued enough credit to be currently paying $45 a month. I kid you not! My condo had Cadets,last winter my bill was over $130 for electric! Best idea ever! Thank you Aaron and Dan! read more

We hired Aaron and his team from Oregon Ductless to install a Daikin heat pump in our two story townhouse in August 2017. We'd done our research and had 5-6 quotes. Aaron's quote was the least expensive and allowed the job to be completed 2-3x faster than the other companies. We hesitated at first because it sounded too good to be true, but we learned that Oregon Ductless is able to offer incredible rates because they focus on heat pumps rather than trying to cover everything HVAC like so many other companies. They have it down to a science, in other words, and they don't require lengthy concrete-setting procedures during install, which is one of the reasons the labor costs seemed to be higher elsewhere. Aaron and his team were friendly and professional. The install went smoothly (just one day for the whole project *including* removing our old baseboard heaters from every room of our 1400sf home) and we've been enjoying the performance of the system. We had a small problem with the paperwork on the back end, but Aaron was responsive and made it right. We really appreciate a contractor with that kind of integrity. read more

Ryan on the Sales team came in with a quote that was nearly HALF of my previous quotes. He was incredibly knowledgeable, easy to work with, and patient to explain everything thoroughly with me. The crew, Dom (and 2 other guys who's names I don't remember, MY BAD!) were incredibly professional, detail oriented, and patient. Honestly, this was a total home run. I got quotes from 4-5 different Heat Pump guys around Portland and if you're looking at reviews and shopping around, this is 100% the best option out there. Great work guys! read more

I have been incredibly impressed with Oregon Ductless. Aaron gave me a fair estimate with awesome rebates. He's been very friendly and professional. Katie has also been wonderful. I'm not sure I have ever dealt with a company that went so over the top in regards to customer service. I highly recommend Oregon Ductless read more

Great service and great product. We had the ductless units installed in the spring and they have worked incredibly well through summer and now into winter. Our utility bills are lower as expected and we are very happy with the result. The service has been excellent and am very glad we decided to install with this company. read more

I had a ductless heating system installed by Oregon Ductless at the end of November. It was a second quote after I had a terrible experience with the company contracted with Home Depot. I went to Yelp and found Great reviews for Oregon Ductless. The price was fair... nearly half as much as I was quoted from Home Depot! Everyone I spoke with was friendly and knowledgeable and I never felt like I was being pressured to buy their system or use their service. The install took about 4-5 hours and the crew cleaned up after themselves. I highly recommend this company! read more

What can you say about perfection? Katy and the crew were friendly, professional and know their product. We just got our $800 rebate from the state as promised and a tax credit at the end of the year. The unit is almost noiseless and very unobtrusive. We are in a condo, so we had to get approval, but that was not an issue, either. Here we are in the middle of an epic heat wave and have nothing to worry about. Thanks. read more

Excellent customer service from owner Aaron, rep Karl, and install team. Arrived on time, accurate estimates for project length and cost, and excellent communication. I have to work through a home owner's association, and Oregon Ductless was flexible when adjustments were needed to meet the HOA's requirements. When they encountered an unexpected impediment during install, owner Aaron came quickly and found a mutually agreeable workaround. I always felt like I knew my options. The price and rebates were much better than others I priced. Oregon Ductless helped with tax rebate paperwork and PGE rebates as well. Plus, my house is warmer this winter and no doubt will be more comfortable in the summer. Too soon to tell how much I am saving with this more efficient heat source. read more

Aaron and Kurt from Oregon Ductless were great. They were prompt with calls and emails. Their bid for installing a ductless system was competitive. Aaron will give an honest and professional opinion on the recommended work. I highly recommend this company. read more

Since 2004, I've "lived" with my condo's baseboard heating. Although, with vaulted ceilings, I'm pretty sure I was just heating my roof. I have about 10 feet of west facing windows. I love the light. But I would hide at other people's homes or be miserable for those few weeks in the summer, when it gets unbearably hot. Then I went to an information session and learned about putting a ductless heat pump into my place. I had had one at work a few years ago and a client has one so I knew they were pretty effective . I didn't know how to start the process and had procrastinated until I went to the information session, which was so clear & convincing that I scheduled my appointments right away. Frankly I'm glad I did. Aaron was incredibly honest, dedicated and knowledgeable. He knows the industry inside and out. He can talk about the products and how they work so that anyone can understand. Having started my own business a few years ago I really liked hearing his path to opening his own business. He's clearly passionate about the product and his work. I didn't want a big sales pitch and I didn't get one. He made a very simple analogy, my baseboard heaters were a Mack truck and the ductless heat pump is a Prius. That's all I needed. We set up the install. I could not be more pleased. I've had the chance to use the heat, AC, and fan modes. It's like magic and I love it! I wholeheartedly recommend Oregon Ductless. I'm on equal pay with PGE so I don't have before and after numbers but I will get them and then I'll post an update. Schedule an appointment you won't regret it! read more

Hmm... I don't usually bother writing reviews for the companies I don't choose to do the job, but this time I think I should. I had a big job. Adding AC to the whole house, and also adding 2 mini splits for an attic and an ADU. The guy who came out from Oregon Ductless was certainly friendly and informative, but he insisted our compressor(s) would need to go on the garden side of the house, and that our furnace had to be replaced as part of the job. He also said that the new mini split unit we were installing in the attic studio wouldn't fit where we wanted to put it, so we would need to get a more expensive type, and move some furniture to accommodate it When I called another company (Morrison H&C), to get their opinion, they said it would be no problem to locate the compressors in the alley on the other side of the house (where they would be unobtrusive), that there was plenty of space for the mini split where we wanted to put it, and that our furnace was absolutely fine, and didn't need replacing. Morrison's bid wound up being almost 10k less as a result. We went with them, and are very happy with the results. read more

Oregon Ductless installed a gas furnace for me in my garage when it went out (of course in the middle of winter). I called Aaron and he was able to come over the next day with a replacement furnace! Other companies were talking a week out (rough when the temp is below freezing). In addition, he didn't recommend anything in excess of what I needed. I highly recommend Oregon Ductless. read more

WOW! Just had my ductless system installed on 6/1/15 and put it to the test this past weekend when we reached 90 degrees+! For the first time in 14 years in this 2 story row house, we stayed cool and comfortable. Being able to maintain a temperature, save energy and sleep comfortably was worth so worth it! It's quiet and the setting options are fantastic. I can not say enough good things about Oregon Ductless and Aaron McNally! Arrived on time, totally prepared, work was done on time, all work areas were left clean! We stayed so cool and comfortable .........If you were ever considering installing a ductless system in your home, now is the time! I would not hesitate to put this system in any house I may own in the future! read more

I recently had Oregon Ductless install a new heating/air conditioning unit in my condo. It was one of the BEST DECISIONS I've made since moving here. The unit keeps my home at a consistent, comfortable temperature. It's so quiet I can barely hear it. It's economically efficient and environmentally appropriate. All at a reasonable cost. Aaron was FANTASTIC. Prompt, professional, reliable, good natured and communicative. I'm beyond pleased. Thanks, Aaron!!! read more

I recently had an install of a 3-zone mini-split system in our condo. Working in the power industry, I already knew how efficient ductless systems were; I solicited bids from several local companies and Oregon Ductless offered the best equipment at a reasonable cost. We now have a wonderful, extremely efficient and effective system installed. The quality and professionalism is unsurpassed. Aaron takes pride in his work, and I am confident that Oregon Ductless will grow to be the preferred HVAC company for ductless systems in Portland. read more

This is my second time writing a review ever. We decided to go with the ductless heating system and couldn't be happier. We did our due diligence and received quotes from three different heating companies. Oregon Ductless was by far the most reasonable in terms of pricing and quality of equipment. Karl came out and gave us a reasonable quote and answered all our questions and follow-up questions-his quote was emailed to us at the time of his visit. Michael came out to do the installation and took pride in his work and care with my home to provide superior customer service. I was impressed by his great work ethic on such a cold day-he left nothing amiss. Katie from the office took care of all the scheduling and paperwork in regards to energy credits. I had peace of mind throughout the process that they were trustworthy and they provided a valued service to me. As a customer, I felt really good about choosing this company. read more