Very helpful and friendly Maintenance is fast Only issue that I have has is the condition of the house when we moved in. It had a lot of maintenance issues and wasn't very clean when we moved in. once all of that was taken care of we haven't had a single issue with Orion after that read more

I have tried to look at a property they have available and all of the showing time were during the day when MOST people have to work, I sent them a message and explained that I work Monday-Friday 8a-4p and just start this job so did not have time off to take. I asked if I could make arrangements to see this house after work. I got a very cold reply telling me that the times on the site are the only times the house can be seen that agents only show the houses from 10a-4p. It's pretty sad that they would rather a house sit empty then you make an kinds of adjustments. Its not like i was asking for 9 or 10 at night, just needed a 430 showing! read more

Highly recommend avoiding any and all rental properties managed by this company. 1. predatory "cleaning" fees: It was a 2 year lease and we were charged almost $700 from our security deposit for cleaning. I personally cleaned the entire apartment; double mopping/vacuuming the floors, deep cleaning the bathroom and kitchen etc etc. We had the lease for 2 years... a more reasonable cleaning fee would have been around $300 like how Cedarview Management charges. This is in fact unlawful: they aren't allowed to charge extra for normal wear and tear especially given it was a 2 year lease. If I didn't split this sum with a roommate I would have 100% pursued small claims and won. This is predatory against college students. 2. refused to refund an overpayment: I accidentally over paid in my lease to the tune of $300 and change. Despite persistent communications regarding said amount, and requesting multiple times to have it sent back to me they refused. I explicitly stated that my roommate was not going to send me my money back and they still gave it to him; despite the ledger clearly indicating I made those payments. I am now out several hundred dollars because of this. 3. terrible living conditions: the apartment I lived in had windows that would not fully seal and they never fixed it. This allowed plenty of bugs like cockroaches and ants inside the unit. The AC broke about 3 or 4 times throughout my year and I was left without a working AC for plural month periods. The ceiling in the bathroom leaked excessively resulting in holes in the ceiling on 3 or 4 occasions as well. If you are a student or a parent of a student looking for a suitable place to live: I recommend renting something through Cedarview Management! They avoid all this nonsense, maintain their properties really well, and the staff is super friendly and accommodating. read more

they have been super easy to communicate with and have fixed any problems I've had. they are pleasant to talk to and so far a great company to rent from read more

Lisa and Sarah did absolutely nothing for me. This company tried to scam me and provided poor customer service and didn't help in any way. I was looking forward to moving to this area but not anymore. read more

I had a dryer issue over the weekend and by the following Monday maintenance was out and fixed the issue. It was really nice to get the problem fixed so quickly & I could resume my washing & drying cycles! Again Orion responded quickly & professionally with the minor issues we have from time to time. read more

To add to the growing pile of negative reviews reflecting the dishonesty of this company, if you value your money and like knowing where it goes, I'd recommend against leasing with Orion. We sub-leased with Orion for 3 months and got exactly 50% of our deposit taken out for "pet hair." When asked for proof or a rationale for how this added up to an amount that would be consistent with significant repairs, we received a few photos taken from one room showing some hairs on the floor. We asked for the invoice but Orion stated they didn't have an itemized invoice from the cleaning company. The property was nice and the maintenance people were wonderful - but the owners are shady and dishonest. In addition, Lisa is rude and unprofessional in all her correspondence. Orion adds to the reputation of leasing companies in this town that get away with taking advantage of people, and, in my opinion, is probably one of the worst. read more

If anyone you know is looking for a place to live in Bloomington or surrounding, don't lease with the Orion Group. They are neglectful about maintenance on their buildings and the rest of their properties. My parking lot hasn't been plowed yet and it is on a hill after 7 inches of snowfall over the weekend. When we have called and asked for things to be fixed they drag their feet and give us every excuse for why they can't. We had to threaten to sue to get them to fix our water pipes after they burst (not our fault) and it still took them 2 months to fix. Edit: I've lived here for less than 5 months tl:dr Don't lease with The Orion Group in Bloomington. You will regret it. read more

I rent an apartment at one of the properties Orion manages (for the past 5 months) and have not had a negative interaction with them. Of the 2 maintenance requests I've had, Orion has addressed and taken care of my concerns very quickly. I always have a reply within the same day if I contact the office, and if maintenance is needed they are dispatched and have the issue taken care of by the end of the next business day. The ease of renting with them and the positive interactions with the staff have influenced my decision to re-sign for the next coming year! read more

I wish there was an option for a negative star because that is what I would give them. I am sure I am not the only one that has had a issue with Orion Property Management. I received a email with move out instructions that are very detailed see below: I did everything on this list and left the place spotless. I even changed all of the batteries in the smoke detectors at a cost of 50.00 and hired their carpet cleaning person for $250.00, but they still found a way to charge me $90.00 to wipe the kitchen floor and 3 bathroom floors ( but the full unit cleaning is $150.00) they said the floors had streaks. I could not attend the walk through because of a death in the family. When I moved in they were not the property managers and I paid my rent 6 months in advance I never paid my rent late ever.. lucky I kept good records because they tried to charge me for a extra month. When I finally resolved that issue they continued to charge me a late fee. They showed my unit for months before my lease was up basically 6 months. Very incompetent company. I would not recommend them and if you do just make sure you know they will try to keep your deposit. Take pictures when you move in and out, document everything and keep good records. PROPER MOVE OUT PROCESS Check out list must be followed as specified below. Leased premises must be cleaned according to the cleaning list as described below. Failure to do so WILL result in charges specified on page 2 to be deducted from security deposit refund amount. CHECKOUT LIST BEFORE MOVE OUT INSPECTION: 1. Contact LANDLORD three (3) weeks prior to vacating premises or lease termination date, whichever is sooner, to schedule a mutually convenient check-out day and time. Your move out time is NOON on the day that your lease ends. 2. Unit must be cleaned according to the cleaning list as described below. 3. Remove all trash surrounding unit. 4. Unit carpet must be professionally cleaned. Tenant agrees to contract an approved carpet cleaning company to arrange time and payment for services. 5. All light bulbs must be working. You will be charged for any that we change. AT MOVE OUT INSPECTION: 1. Return all keys to LANDLORD representative. 2. Provide LANDLORD representative with a written forwarding address. 3. Conduct and sign a joint inspection for damages with LANDLORD representative. AFTER MOVE OUT INSPECTION: Apartment is subject to repainting fee, amount which is based upon checkout and number of years as tenant. 1 or 2 level- Light paint charge Medium paint charge Heavy paint charge 3 level- Light paint charge Medium paint charge Heavy paint charge 1 year tenancy - 10% 2 year tenancy - 20% 3 year tenancy - 30% 4 year tenancy - 40% upon condition of apartment $300 $400 $600 $600 $700 $900 discount discount discount discount CLEANING LIST KITCHEN 1. Clean refrigerator and freezer with mild cleanser. (includes inside, outside, underneath and behind the appliance) 2. Clean oven and stove. (includes around the burners, the wire racks in oven, the over head of stove and all knobs). Drip pans should be cleaned or replaced. 3. Clean all other kitchen appliances if included in unit such as dishwasher. (includes inside and outside of appliances) 4. Clean all cabinets on inside and outside. 5. Mop linoleum floor to remove stains and dirt. 6. Clean sink area and cabinet under sink. 7. Clean all light fixtures and switch plates that are accessible either from a standing position on the floor or with the aid of a two (2) step ladder. BATHROOM 1. 2. 3. 4. 5. ALL 1. 2. 3. 4. Clean tub, sink and toilet and all fixtures removing soap film, dirt, etc. Mop floor and clean along baseboards. Clean mirrors and sink area. (includes vanity tops and cabinets) Clean walls, door trim, and round light switches removing fingerprints, Clean light fixtures and switch plates that are accessible either from a standing position on the floor or with the aid of a two (2) step ladder. OTHER AREAS Clean all floors, walls, doors, and baseboards. Clean all windows, window sills and blinds. Clean and wipe down inside and outside of all cabinets. Clean all light fixtures and switch plates that are accessible either from a standing smudges, etc. position on the floor or with the aid of a two (2) step ladder. Cold air returns should be cleaned. Should TENANT fail to surrender possession of the unit in a clean and habitable condition, the following charges shall be TENANT'S responsibility: Repairs: $50/hour plus materials or LANDLORD'S actual costs of contracting for repairs. Cleaning: Refrigerator $100 Stove/Oven $100 Other Kitchen Appliances $100 Tub/Shower Carpet Other Areas $100 Greater of $100 or actual charge to have carpet professionally cleaned unless TENANT provides a paid receipt confirming carpet was professionally cleaned $50/hour read more

Made moving from another state way less stressful. Very prompt maintenance after requests (Shout out to Jeremy.) Everyone I have dealt with has been helpful and courteous. On year two of our lease and going into a third. They rule. read more

Very nice people working here. Nice and clean place. Rent and utilities are fairly cheap for the location. Overall a good place.

I rarely write reviews anywhere, let alone negative ones, but Orion is a bad and very dishonest company and I feel like they've done a really good job getting away with it. We left our apartment in much better condition than when we got it, but got charged as if we burned the place down. A few examples, I literally watched a move-out inspection where Sarah, one of the agents, said a closet needed swept out (after already being cleaned professionally) and so we cleaned it out in front of her, again. She then said it still needed work and thus charged for that. She barely even looked at it, it seemed all theatrical just so she could say she found something to charge for. Our walls were originally covered in marks and smoke residue which we cleaned off upon move in. Moving out, we cleaned the walls again and repainted them, but we got charged for cleaning the walls. Same was true for the carpet. Professionally cleaned when we moved in and out and yet they felt the need to do it again even though when we moved in, we told them the carpet smelled like animal pee. A carpet cleaner told us that the carpets had clearly never been cleaned prior to us moving in, thats how bad they were. Orion didn't care, as far as they were concerned, that was just all our responsibility. We found mice and fleas, hired services to get rid of them, we replaced broken blinds and closet door sliders, etc. Yet when we move out, they took just about all of our security deposit. The maintenance guys hired are nice fortunately, but landlords/owners Lisa and Keith Williamson should not be trusted. It really sucks too when you see the Williamson family agents show up to your apartment in a new car making it seem that they truly are profiting quite a bit. They call themselves a good family company, but of all the places I've ever lived in Indiana/Bloomington, they're the most immoral I've ever experienced. Don't live with them, read reviews everywhere, dig deep enough and you'll find a million horror stories. read more