AVOID AVOID AVOID DANGER WILL ROBINSON DANGER If you like dealing with unaccountable narcissists who will destroy the item after you won the auction, but before you get it, you're gonna love this place There's a reason for all the one stars. Would give negative five. I'll never buy from them again (and this was my first time). Recently moved away from Los Angeles and needed something shipped. I bid on a delicate iron sculpture from the Richard Simmons auction, spent over $400 to win it, and was assured on their website they take great care when shipping. ***They forcibly bent it up to make it fit inside an obviously too-small and narrow box and told me it was 'designed' that way***. It wasn't. It arrived mangled, broken and will never be the same. Paint loss chips everywhere. It arrived destroyed. Ignored my emails. They told me on the phone the shipper was responsible. But their website assured me they would take responsibility and "great care" for large and delicate items that ship. I was told I had to take it up with their approved shipper. Shipper ignored multiple emails, did not follow up on claims So, I assume they also fold up prints and photographs. You know, probably cut paintings from frames and ship in a tube based on my experience with them. Will never look at their auctions again. CAVEAT EMPTOR FRIENDS read more

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Orrills Auction is an estate auction, so I contacted them to sell my excess furniture as I am a stager. Also, a friend referred me as she used them to sell her items. I first spoke with Anna and explained that some of my items were purchased at Orrill's and various other auctions. She asked where the Items were located and when I informed her she appeared to lose interest. The items were in storage. I did not understand the question because I was prepared to deliver the items. She asked for photos I sent them and she said Danielle would call me back. No one called me back. I called again on six other occasions. I spoke with Danielle who said that Anna would call me back. I called again and Anna said that Danielle would call me back. We went back and forth 3 additional times. On the sixth call Anna told me that the owner was on vacation, and when I informed her that I started calling the first week of June, she then stated "I will check with upper administration, and get back with you". Well, she never got back with me. Finally, on 7/23/25, I called and spoke with Jody who also told me that the owner was on vacation, and I stated "if you don't want my items just tell me". She said "oh, I'm sorry let me check with the owner. She called me back in 15 minutes and said "the owner thinks your items are better suited for private sale. I would not recommend anyone to buy or sell to them read more

We love Orrill's. I've heard horror stories about auction houses, but Orrill's is a standup company. We've won many treasures. The staff, from the ladies working the office to the gentlemen working the floor, are always super friendly, helpful and responsive. Listings provide a brief description and are as accurate as they can be, but please bear in mind when bidding, it would be nearly impossible to list or photograph every little defect of each and every item. They are moving a lot of inventory every week. Do your homework. We've got some cool stuff for great prices and then we've bid too high on some items, but that's on us. I always look forward to shopping/bidding on their online website each week and I don't even like shopping. Highly recommend. read more

Bought two dolls from this auction. Had a very bad experience with Glendale shipping center which is not their shipping center. Talked with the owner and he was very nice and helpful to me about my bad experience with that shipping center. The auction is great! Will be on the lookout for more items to buy! read more

I used to go to the live auctions at this company and stayed with them after Covid when they went exclusively online. They have always had problems with integrity, ghost bidding at live auctions as an example. Online now only they have continued their fraudulent ways. They will list items supposedly by a certain artist or designer when they are fakes or reproductions. They consistently take photos that do not show the condition of items. I have had it happen now too many times. Be very careful of anything they say or present if you have not gone and personally examined it yourself. Customers are very much second class now and they continue to try and get away with whatever they can. Boiler plate statements like we take no responsibility for the condition or authenticity of something does not excuse that they do it on purpose to try and get as much as they can. read more

I have used Orrill's Auction the last few months to help restock some inventory for my shop. Staff working there is lovely! They have a great selection of items auctioned off and it's easy to bid. I wish the photos were a little better sometimes, but I do understand they have a lot to get through! Their warehouse is amazing with the stuff they have! I will continue using them :) read more

purchased one single card and it showed up damaged . just like the rest of the crooked careless auction houses they will want me to ship back on my dime and time for a $40 card . corner showed up completely bent on a sports card and it was not in the pictures . it was packed carefully so someone there did it carelessly there. read more

Orrill's Auction Studio - Auction Houses Near Me - Sylmar, California

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The people that help you gather your goods up and take them home are absolutely the best ! I love this place for the deals you can get on items - sometimes it works out, sometimes it does not. It's an auction after all. A lot of the time the items you are bidding on are not in pristine condition, so read the descriptions and look at all the pictures. Most of the time they are wonderful pieces, very unique and a lot of fun to have knowing they have been previously loved and cared for. I have purchased a lot of goods from this place, I would like to continue doing so. But I will no longer use this place and it's for one very specific reason, on several occasions. It's the lack of simple customer service. Something that is so easily remedied. The people that work in the office are so adamantly unhelpful. I mean the most unhelpful people I have encountered in a long long time. Now that does not mean that everyone in the office is terrible. There is one wonderful woman that will help you and she is so nice. I guess it's the luck of the draw, and unfortunately I have not gotten her since the one time she helped me. bummer, but it is what it is and i have had the same miserable soul to deal with on multiple occasions. She is so unhelpful and rude and the kicker is, it's for absolutely no reason other than she just wants to be that way. There are people on the floor working asking if they can help me !! I asked them what time they open via e mail. I was told 9 am for pick up, so what do I do? I showed up at that time. Here is the email I received from Orill's: Please pick up your items. You can pick up Friday between 9 am and 3 pm. Thank you, _E__y Orrill's Auction when I arrived at 9:10 to pick the items I won, the unfriendly person in the office told me I could NOT pick up any of my items until 10 am. I tell her I was told 9 am is good. I have an email to show the time. She does not want to see it and says it's a typo. ok typo or not its the time I was told. I just drove 45 min to get here and now I'm here so let's go, can I please pick them up since I'm here ? She says no I have to wait. First off these hours are not designed for a working person. Q: who has the time or the space to work within these "bankers hours " this makes it very difficult to pick items up. But they don't care. It is what it is I guess but they could be cool about it since I was told 9 am why can't I pick up now I'm here, it's the time I was told in my email . ...is the question I asked and, let me point out I asked VERY POLITELY!! because you know if you step out of line and give attitude with this woman, she is going to come back ten times harder with the built up annoyance of working with the public combined with her sheer unhappiness for life she's more than willing to refuse giving me service at all. her answer: because 10 o' clock is the pick up time. you will have to wait. so I take 15 min to peruse the goods. talk to some very nice people on the floor etc. I head back to the window and it's nothing but attitude from this woman.. This is so unnecessary!!! YES, you are now going to be treated like you are 5 years old. because That's the pick up time- please!! get some serious therapy for your issues.. it's not me that is the problem you are not nice lol it laughable honestly and I'm laughing at it now I'm not upset I'm astounded at her actions If I was behind the glass in that office I would be like, yeah here is your invoice go grab someone on the floor to help you. Which at this point- 2 people working the floor were ready to help me and had already approached me to do so. they were more than willing. this is the kind of rude behavior that is not needed and unnecessary. I will no longer give this place my time or money, I took time off my work to get out here to pick this stuff up so they don't have to have it sit around or ship it to me for extra money. So just know what you are getting into. know what you get to deal with. it's not cool and this kind of "problem" should not be a problem this person needs to get educated on what helping the customer should be. read more

They are selling A TON of literal Nazi stuff in their late February auction. Like, an uncomfortable number of items. They are labeled as "Original German WWII" items - swastikas, iron crosses, badges, medals, etc. Bummed that they see nothing wrong. Very ick. read more

I love Orrill's Auction, I have been going for years!! I started going when they were doing live auctions which were really fun. But I love that now everything is done online which is awesome because I can bid from the comfort of my own home. I use them for all my vintage and unique finds. Definitely would recommend this local business! :) read more

Good auction house for variety. Was more fun and better deals in person, but their online services are easy and reliable. Staff is good at helping with loading but could be better at tagging items without damaging and auction photos are sometimes subpar. Overall a great place to get things under retail. read more

This place is horrible and a sham/scam. I would not recommend buying anything from this auction I bought some jewelry that was supposed to be 14 karat and I come to find out that it was not real gold at all. Actually bought another piece of fine art they were supposed to be real and I took it to get appraised found out that it was also not real. We're not recommend them they are not good at what they .do and they scam everybody out of their hard earned money and then say that it's your fault because you didn't check it fast enough. I wouldn't really recommend not purchasing here or double or triple checking your stuff before you buy it or walk out the door. read more

Don't want to blow the spot up but I must say Orrill's is a gem. Lots of cool finds here and opportunities to find things you never thought you would have a chance to own, often at prices you can't find anywhere else. All of the staff here are super friendly and go out of their way to help you navigate the sometimes confusing maze of things on offer. They use the hi-bid auction platform which I find to be intuitive and simple enough. Do yourself a favor and check it out, just don't bid on any of the stuff I want ;) read more

Orrill's Auction Studio - Awesome vintage coin won at Orrill's auction studios, so much nice stuff in that lot. - Auction Houses Near Me - Sylmar, California

I recently found this place and love getting stuffs without paying retail price and so far I have participated about 7 weekly auctions since July of 2020 and today I found out that they were charging me more than what I owed them on 3 different occasions. When confronted, the lady at the window told me that when I bid against myself???(I think she meant "increasing my max bid") this can happen occasionally and it is system glitch and they are aware of it. She didn't tell me why they haven't addressed this issue as this has been going on for sometime. SO MY ADVICE TO YOU IS TO CHECK YOUR INVOICE AGAINST YOUR WINNING BIDS ON THE WEBSITE EVERYTIME. 3 INSTANCES IN 7 INVOICES IS CLOSE TO 40% FAULT RATE AND THAT IS BAD ENOUGH TO LOSE 4 STARS!!!! OTHERWISE I WOULD HAVE GIVEN THEM 4 1/2. read more

I love this place I always find hidden treasures, sometimes it's a bust especially when buying online. But, the staff is friendly and they encourage you to look over items BEFORE you bid on them. Pro tip: When you pick up purchased items browse the auction for the next week, that way you know exactly what you are bidding on. read more

It was a pleasure to visit them Great place for buyers and sure for consigners too A lot of items Knowledgeable team and family oriented Highly recommended read more

Love this place, great people, great finds! I found this place for their liquidation auctions but I have had fun looking at the different estate stuff every week also. Its so different every week which I think makes it fun. read more

I spent $1480 on a fake Breitling watch. The main post stated "Certified Breitling..." and, if you looked closer within the listing, it stating that "we believe this MIGHT be a copy." There was no question it was a copy...total piece of junk once I saw it in person. I felt ripped off. It was clearly fake and I felt that they should have clearly posted this fact. I was a weekly purchaser of Orrill for years and this situation ended the relationship. Please be careful. read more

I took a collection of items to be auctioned off from my family's estate. The actual auction process was fine, BUT getting my check afterwards was like pulling teeth. I finally drove out and picked it up, as they just were not mailing it to me (even told me that "maybe the check was lost in the mail). It clearly wasn't lost and when I finally told them I was coming to get it, they did prepare the check for me. But I just can't use them again. read more

I went to pick up an auction item today. I walked through the warehouse to the pickup window behind a guy who kept taking his mask off and on. When he got to the window he took it completely off to talk to them. I stood back and waited. I got to the window and there were 3-4 women in a tiny space behind the window, all not wearing masks. After giving them my paper, I walked halfway back toward the garage door to wait away from the masklessless. There, the customer who took his mask off was again maskless speaking to one of the workers (a woman) who I then realized was also maskless! Then a child who appeared to be a family member of someone working there came up and guess what - no mask. So I went and stood a couple feet outside the door to wait. Then a young woman came toward me with my paperwork. As she approached (maskless) I said "what is going on here with everyone not wearing masks?!" Her response? "It's not the law. Our bosses are required to wear them but we're not." WHAT?! I explained that there are currently orders in place and they do in fact have to be wearing masks, and she then turned toward the other maskless woman exasperated and asked her to "explain to me". I said listen, you guys can give me my money back or bring it to me outside, but I'm not spending one more second around you guys, this is a public health violation and extremely reckless. She said I could wait in the parking lot. Then a man, who was wearing a mask, brought me my item. I asked him why there were 6 people not wearing masks (5 with Orrill's and 1 customer) and he said "I can't make them wear them". Yes you can. I got in my car and immediately called the LA Dept of Public Health and filed a complaint. I can only hope I wasn't exposed in my short time there. Reckless, inconsiderate, uninformed and stupid individuals working at this place. Never EVER again, I don't care what items they get. They should be shut down for this. To the owner and all your employees spreading misinformation and germs, here is the LA County regulations which explicitly state you MUST wear a mask outside your home. Enjoy your visit from the Dept of Health. https://corona-virus.la/MaskInfo read more

I usually have a good experience here but today I had a girl help me with the worst attitude. There is no need to be rude maybe because I'm Mexican she treated me like dirt. Horrible to see people like this still out there. read more

I didn't get what I wanted, but I did get a refund after 90 days. 3 Stars.

Purchase multiple stamp lots on Hi-bid auction site and recently purchased a " vintage" stamp lot from Orills in Sylmar, Ca. All packets/ glass ones of stamps were marked damaged and were either torn, ripped or generally worthless. I'm not talking used, I'm talking junk placed in envelopes and sold for vintage stamps. Photos were not conclusive to note damages and posting said box of vintage stamps. Company has not remediated for two weeks but has emailed and recently questioned the term vintage, used as possibly damaged. Oh boy.!! I wouldn't buy stamps or trust their posting ever again. I've purchased 100's of stamp lots and this one is the worst read more

I hate to brag about Orrill's Auction too much! I might invite more competition! This auction house is the bomb! What a great place to spend a day with a professional and 'salt of the earth' team of professionals who run Orrills! How do they do it? I just cannot say thank you enough! The best part of my month is spent bidding at this wonderful auction house! Thank you everyone at Orrills! read more

I love this place. other companies wanted to just take a few items, Orrils cleared our whole house and we got some money on top of it.

Great family run business! Been around forever. You can find great deals on so many things. The girl in the office is the best she's really helpful and willing to answer any questions. read more

Great values and owner is cool .great Box lots and furnishings with variety.its usually every two weeks and sometimes they have overflow auctions in between.they've been around forever they used to be downtown with abells until the riots in 93 then abells burnt down.orrills stayed over 20 years longer then moved to the northeast valley off the 210 fwy.i go to all the gold auction houses but this one find off the wall stuff. read more