Avoid!!! Poor service and terrible communication Quoted €24…read morefor use of wheelchair for 4 days 4/4/23 to 7/4/23 online. After speaking on the telephone this quotation rose to €60 and that was satisfactory as we were not familiar with Berlin and they were delivering it to our apartment. The wheelchair was delivered 2 hours after agreed time, that was ok and we were delighted to receive the wheelchair. I contacted Rolli King via email after delivery as no collection point was arranged. I asked on the 4/4/23 if we could return the wheelchair at the airport at 18:00 on the 7/4/23 and I received an "ok" on the 5/4/23. On the day of the return 7/4/23 I emailed and called Rolli King about location in airport for drop off, no response. At 17:28 Rolli King called me to say I had broken the contract by not leaving wheelchair at apartment. He offered me a "good deal " on purchasing the wheelchair, we were on the way to the airport. I explained i did not need this wheelchair and I politely declined his offer and told him the wheelchair would be at the apartment for collection. We got off the train with the wheelchair and made our way back to the location of delivery. We arrived at 17:55 and left the wheelchair in a secure storage space at apartment. It is now 13 hours later and the wheelchair still remains at location, we almost missed our flight and had to get a taxi to the airport. The wheelchair is safe thanks to the kindness of our hosts in Berlin. This company appear to have had no intention of collecting the wheelchair and wanted to make a profit at our expense

We needed a wheelchair urgently for a student on a school trip. This company open at 7am so I…read morephoned up and within a couple of hours, they delivered it to the hostel we were staying at. We needed it for three days. The only slightly misleading thing was that the website states 5 euros per day but when I rang up, I was told there was a flat rate of 50 euros for tourists. I still found the cost reasonable, especially as it included delivery. However, it would have helped to have this information on the website.