I'm an American retiree and spent more than nine hours in the ER at San Bortolo Hospital in Vicenza…read moretwo weeks ago over concerns with my heart. My Italian is horrible, so the first person I met was the Patient Liaison on duty, Andrea Hargreaves. She was everything that I needed to express myself and understand the hospital's responses. She stayed with me for each of the doctor's consults, treatments, results, and recommendations. I also met her shift replacement, Nancy Malone. My experience with the doctors and staff was excellent, but would have been very daunting without Ms. Hargreaves' and Ms. Malone's support and communication. Their English and Italian skills were super, and their knowledge of hospital procedures, and their demeanor and support were appreciated very much. If I ever have to return to the San Bortolo ER for any reason in the future, I'm relieved that these two professionals are there to assist. Thank you, ladies!

The staff was extremely courteous and helpful. The doctor was very professional and I didn't feel…read moreuncomfortable at all. It is not uncommon in Italy to be asked to disrobe while the doctor waits patiently in the room with you. Also, it is common to not have anything to cover up with (no gown or sheet). However, the doctor had a partition and provided a sheet. These are just some of the little things that westerners are used to and it helps ease the GYN visit for us to have them available. I typically say "When in Rome...", but sometimes it's nice to have someone be considerate of where you are coming from. I would highly recommend this office for any of your OB/GYN needs.