Jeff and his crew built a very simple and small raised patio for me in April 2024. Initially, some of the pavers were unlevel and crooked, so he came back and reinstalled them, resulting in an even worse appearance. By June, the entire patio had shifted with pavers lifting and sinking as it was deteriorating from the ground up. The patio was built on an existing concrete slab and having had no rain there was no reason the patio should have been falling apart so quickly. I called in a licensed inspector who determined from the construction pictures I had taken that it was not built correctly from the beginning. Everything about the construction was wrong - from using the incorrect gravel to the compaction method, leveling technique, and sloppy paver installation. The inspector's opinion was that this patio could not be fixed but needed to be completely rebuilt. He called it a "bad do-it-yourself" project. I had Jeff come back to see the mess and he actually hung his head in shame, said he was embarrassed, and admitted it was a disaster. Because the work was still under warranty, he offered to fix it or replace it. As I told him, I had no confidence that he had the knowledge, skill, or crew to rebuild it. He then offered to refund my money, which I thought under the circumstances was the right thing to do. However, his business partner insisted they "fix it under warranty" and rescinded the refund offer. I spent a lot of stressful, sleepless nights agonizing over how to resolve this. While I realized that providing the warranty work is all they are legally liable for, I could not foresee the next year of dealing with a rebuilt patio that would likely be a second structural disaster. The pictures show only small examples of the sloppy work and do not capture the overall rollercoaster appearance of the patio. In the end, I hired another contractor to rip out the patio, haul away the six-month old inferior building materials, and rebuild it. The difference in the two patios is astounding and I have now a beautiful patio that is sound and solid. While Jeff is a nice and likeable person, this was the worst contracting experience I have ever had in forty years of dealing with contractors. read more

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Giving a shout out to the Outdoor Elegance, Inc. team. Our side and back yard have finally been corrected after a few years of water erosion. The team battled weeks of off and on bad weather but finally was able to get it done--old Mother Nature! The entire team was professional and worked hard. Our dogs are loving their new playground. Call Jeff and get ready to change your outdoor living experience. read more

For months and months we tried to find someone who could do the hardscaping we needed for a decent price. Could not be happier with the end result. From the beginning to end they were professional and made sure that we ended up with a result that we liked. read more

Outdoor Elegance - Work in progress - Decks & Railing Near Me - Athens, Alabama

Working with Jeff and Outdoor Elegance was a real pleasure. Jeff listened to us and even though he may not have seen our vision (at least initially), he worked with us to create what we wanted at a reasonable price. Perhaps even more importantly, he was professional every step of the way. He showed up when he said he would, from bid to completion of the project, and he was responsive to our requests as the project proceeded. When problems came up, they fixed them. I cannot recommend Jeff more highly on professionalism, communication, and the quality of his crew. I expect we'll be hiring him in the future to complete other projects, and I've already recommended him to friends. That said, I was a little disappointed that there were a couple of things that needed doing when the crew left. (We had some bits of old railroad ties that didn't get loaded up and carted away, and the new pea gravel on our driveway was not blended with the old--but overall these were things I consider minor issues and would not stop me from bringing them back for future work.) My experience was positive, and I have no hesitation in giving them my enthusiastic recommendation. read more