SanJuan Pools allowed a pool company out of Columbia, Illinois who had an office in O'Fallon, MO to not only incorrectly install pools and concrete, but also allows the installer to take advantage of a chronically ill single Mother trying to provide a safe place for her children and the only safe form of exercise for myself. I have been battling with Destination Pools formerly Pools and Beyond, since my pool was installed. According to a representative they sent to my home as a mediator for SanJuan Pools, he stated he was personally asked by Kirk Sullivan, the owner, to have Destination Pools address the issues. Since this pool was installed, I have had major issues. Outdoor Systems/Destination Pools is aware of the issues but wants to again point the finger at someone else. If you install something incorrectly, you winterize a pool incorrectly, it's no one else's fault but YOURS. I'm supposed to call the manufacturer when you are the person responsible? I believe that is customer service on your part and your responsibility to repair the issues. It's not defective, you installed it wrong. So it's not a warranty issue. SanJuan states they have a 30 year guarantee on their fiberglass pools yet I still sit here 3 years later waiting for my issues to be addressed. I have a Pentair UV Disinfection Sterilizer that was not installed correctly or winterized correctly that is not functioning. My son is allergic to chlorine. Yet all I can get from the home office is an unprofessional representative, Marianne, speaking to me like I'm bothering her. As a Veteran, with all the issues I have, I have yet to get this project complete, even reaching out to the owner, Kirk Sullivan. BBB has been notified and this installer wants to argue the facts when everything was documented. The mediator that claimed Kirk Sullivan sent him did get Destination Pools to dig up the concrete and replace it. It turns out that the mediator wasn't an employee of SanJuan after all. Shame on you Kirk Sullivan, I gave you the opportunity to make this right and you ignored me. As a $70k project sits unfinished, I am forced to move forward to have someone help me get it finished. Maybe I need to have a local media come and look at the issues and have them on he news. I'll see what my attorney suggests. After I finished my google review, Attorney General's office for the state of Missouri and Illinois. Not sure how many times you can point the finger at someone else for your mistakes but there seems to be a trend. You install it wrong, own it and fix it. Don't blame other people. I just read another review from a dissatisfied customer of Destination Pools and just because you have family members working for you does not mean they do not lie. Coming from the guy with all the "excuses," that made me laugh. I am also aware the tile I paid for is sitting in your office. All I wanted was a pool. Not the drama that seems to follow you. read more

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