If I could give no 0 stars I would. Had a 10am appointment to be picked up at the body shop…read more Progressive setup the rental with them. Its almost 10:45 & the still haven't arrived yet. I called before the appointment to confirm and after I checked in at the body shop. Same story they are on the way soon. If I had known they were this unprofessional I would've made alternative arrangements to get dropped off at the store for the rental. No calls from them with an eta & to think I still have to go there to do all the paperwork for the rental. I wouldn't recommend them at all at this point. if they can't handle a simple pickup I know the rest of the process will take longer than estimate. Update after finally getting picked up. The process is as smooth from there. The reason for the initial issue the first representative didn't know I was onsite at the shop is what he said. I don't know how that's the case but I'll give him the benefit of the doubt. He apologized. The driver who picked me up was the reason for the increase in stars. He was professional and personable.

I rented a car from enterprise rental car on Montgomery Highway and simply had the best experience…read more I had no expectations other than to pick up and return a reliable car, but I ended up laughing and impressed with the efficiency. Shelby had several one liners that were "clean" and had the lobby customers laugh out loud! Even joking about one gentleman's hat (Georgia Bulldog). They were so busy, and actually low on rental cars, but they were managing returns and check out as quickly as possible, keeping everyone informed. Pedro at checkout was detailed and thorough and I simply appreciated he followed the script. I will definitely rent from here again should I have a need when in Dothan, Alabama.

This is the WORST car rental place in ALABAMA!!! I was charged 4 months later for a one day car…read morerental over $900!!! Service is horrible. It's ridiculous to be charged over $900 for a one day car rental 4 months later. Then when I called to ask why I was being charged, they said I smoked in the car. How do you charge someone 4 months later!! Then, I have asthma!!! I DO NOT SMOKE!!! I will be suing these people for way more than$900!!! This has compromised my bank account and all of the bills that this account pays!!! I have spent several hours trying to get this resolved and guess what it still isn't!! My account is overdrawn because of this and it has affected my credit. I hope charging me $900 for a one day car rental was well worth it!! This is the worst place to rent a car from!!! DO NOT RENT FROM AVIS CAR RENTAL IN DOTHAN, ALABAMA UNLESS YOU WANT TO BE CHARGED IMPROPERLY!! I returned the car the next day because it was a horrible car. Wasn't charged for it in December 2025. Look at my account last week, I been charged $795 and $157 for a horrible car that I only had one day, not to mention that I cancelled all my plans for that weekend!!

Very disappointed in Avis. I have always done business with them in the past due to bad experience…read morewith enteprise. I made a reservation for Friday at 6pm online. Was 5 min late due to traffic , business was closed. Although I don't think it is offered I felt that a courtesy call shouldve happened ( me being optimistic). And a competitor agent told us that the Avis agent left early. So out of the 3 agents there only 1 was open and available. And I really did not want to do business with another competitor but had no choice. If there is no way that we can't rent a car at 6 or after then it needs to be taken off on the website for that location. I understand this is a corporation change and again I'm being optimistic but Avis is beginning to turn in to enterprise in my opinion. It has put a bad taste with me. But we will see what will happen on the next time.

I was in Dothan on business and got a flat tire from the rental car I had first so it took a couple…read moreof hours to get back on the road. Well that wasn't the problem. The problem was when the corporate office called Hertz Rental Car in the Airport to switch the car out because I was on a donut. The woman that the customer service person talked to was a think this chick named Amanda. According to the customer service rep Amanda agreed to switch my car out and it wouldn't be any problems. I got there and IT WAS A DIFFERENT STORY! First these people that run that place is very prejudice. The reason why I say that is I came there well dressed and the expression on her face was priceless. She was slow as Christmas first of all but at FIRST she was cordial. I could tell it was just going to be a problem because she told me she couldn't switch me out so she had to call her Manager Sue Bell to get an approval on the switch. I didn't have a problem with it until the so called Manager (a real bitch) came to the desk. The woman was pissed off because she had to come from across the street and do the "manual approval" her attitude stunk! And she rolled her eyes at me several times for whatever reason. (Mind you I don't even know these folks). I told her what had happened to me and she told me that she didn't believe that I would come here to switch the car out. I said look lady I called the customer service office and she called and spoke with Amanda themselves and she said it was OK for me to switch the car out. Amanda then turns to the boss and said I didn't know about that... I didn't understand what the corporate office was saying to me! I was like you got to be kidding!!!!!! Then the country bumpkin manager tells me I don't think she understood what the person was callling about either. I said what is it to understand? I had a flat tire because the car I had had a faulty tire and I am switching it out! She then asked me well do you have a case number? I said no! what case number. the manager says well in order to "move forward" we have to have a case number! I said i don't have it. she was pissed that she had to call the customer service desk herself and get the number. I think she thought i was lying about the whole thing! But that was just a small part of the incident. She actually thought this is 1955 and I am Rosa Parks and I am suppose to "bow down" to her or something. I was very professional and they couldn't get with the fact that there was someone that could talk over them that was black. I could see that they were very very prejudice! She told me that I was disrespecting her and Amanda because I asked them for their bosses name and contact number. I told them you don't have to give it too me because the corporate office will here about it. It took them damn near 2 hours to get me in a car. I told them that if they were in Atlanta, Dallas, Boston, New York, they would get fired for just being so damn slow! After I finally got the keys and I was subjected to the smart Alic comments of Sue Bell the Bitch I asked Amanda to do a look over with the new car. She said "we don't do that" i said what? every hertz does that! she said "this isn't every hertz" Then the bitch manager tells me we aren't like the other hertz! I was like wtf? I told her that I wasn't leaving the desk unless there is a walk around to check for dents etc. They were pissed off and Amanda said fine I will go but i don't want to walk out there with you! I said whatever, i don't want any other issue with "you people" I am ready to leave this godforsaken place! Its 40 degrees outside and this chick walks out the building with no coat on, hat! I told her I had to get my other stuff out of the old car and at first she was like that fine. I get there and do the look over and start getting my things out the old car and this bitch tells me" you betta hurry up" I said wait just a damn minute, first of all you don't talk to me like that lil girl! I said I am not from Dothan, AL and I don't know what you are use too but I will turn this bitch out. I said you don't talk to me like that.. I said if you are so cold first of all you should have came out with a damn coat on ! I offered for her to sit in the new car until i was done because she had to get the keys to the old car. I told her that i was not walking all the way back to that damn airport for some keys. She started going off on me saying she would never sit in a car where I sat in! I said so you that type of prejudice bitch! I said take your ass back in the office then crazy ass bitch! I told her that if she want the keys she will have to get them herself. I could have spit nails that day. I couldn't believe how those folks treated me and how unprofessional they were! I WILL NEVER GO TO DOTHAN, AL HERTZ RENTAL CAR AGAIN! I am writing a letter to the corporate company right now and they better do something about the attitudes that those bitches have! I WANT EVERYONE TO KNOW HOW I WAS TREATED!