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    Oz Design Furniture

    4.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    15 years ago

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    Freedom

    Freedom

    1.0(2 reviews)
    0.0 kmJindalee
    $$$

    Back in the day, Freedom, was regarded as 'the' furniture shop for the middle to higher class…read moreAustralians. They filled in that void in the market, for trendy, quality furniture at average to pricey costs. Nowadays, there are many other players in the market attempting at a slice of the pie. In fact, I think Ikea has tempted some of their customers away. Freedom no longer has the same appeal it used to. When picking a lounge, I wasn't convinced Ikea is the place to go. So to Freedom we went. We had purchased a lounge with chase from Freedom and waited for around 3-4 months. After persistently chasing it up, it finally had arrived. To my horror, the chase was on the wrong side! It would not work in the lounge room- it's all wrong! We complained and they apologised and said they'd re-order it. No compensation, we were expected to just wait. Wait, we did and it arrived correctly 2 months later. This was one of the worst shopping experiences I've ever had. Not only did it take twice as long as their estimated wait, which they blamed on the factory workers in China, the customer service back was appalling.

    Just had the worst experience at Freedom Jindalee. Even when I came back into the store after…read moreleaving in disgust, I didn't get an apology or even recognition from the manager that the staff member Susan had been absolutely down right rude in my discussion with her. My wife was going to furnish our entire new house - lounges, bedrooms etc - probably spend close to 10k but not anymore. Susan couldn't even be bothered coming to the lounges less than 20m away, and insisted I go and find out "what it's called" and she'll look it up on the computer. Combine laziness and rudeness and you get Susan. Merry. F.N. Christmas.

    Oz Design Furniture - furniture - Updated September 2026

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