Kind, caring and professional therapist and a quick response time from the first inquiry to…read moreappointment. Very helpful.

Don't use these people. On a day when the roads were bad with ice and snow for my first…read moreappointment, they didn't even wait 10 minutes for me! The park lot was confusing, they gave me the wrong room number, the door to the building was locked. PLUS, I couldn't call them either to ask them how to get in or where they even were (it went straight to the answering machine). Didn't even call me to ask if something happened. Tells me how compassionate they actually are. People come here for mental problems, and they don't even treat you with decency of waiting for a few more minutes on a bad road day. What an ordeal.

I have had multiple coaching sessions with Denise Thurmond. I found her to be very straightforward,…read moredirect and most insightful. She was intuitive, respectful and very very helpful to me each time I met with her. I respect her process and she has helped me with making some important career and life choices. I'm still enjoying the benefits of my time with her.

During my first visit with her in 12/2011, she boasted about how direct and forthcoming she was and…read moreasked me if I could handle that. I told her that I preferred that sort of dialog. By the end of the hour, she hemmed and hawed about whether or not I should schedule another appointment with her, but would not come out and specifically say what her reasoning was. There was definitely a lack of directness and inconsistency, not what was initially advertised. Whenever I called and left messages for her prior to this first meeting, she would return my calls within hours. After our first meeting I called back to schedule a second appointment, but did not hear from her for three business days. She left me a voice mail on a Wednesday afternoon asking about a proposed appointment time, I called and confirmed the appointment after getting leave approval from my employer on Friday morning. The appointment was for the following Monday. I arrived at the appointment on Monday a few minutes early and was directed into another therapist's empty office. There she told me she had given my appointment time to someone else because I didn't respond timely to schedule my appointment. She said she called and left me a message letting me know that my appointment had been "canceled", but there were no calls, no messages on my cell phone--the only contact number she had for me. Furthermore, there were no apologies for the scheduling snafu and I was told to leave, then promptly shown to the door. I wasted hard-earned time and leave by showing up to an appointment that was apparently "given" to someone else without my knowledge. When I told her that there were no messages or calls from her about the appointment I received no further explanation or defense. No apology. Nothing. She would not even discuss the issue or attempt to reschedule while I was face-to-face with her. She literally said, "You have to leave". This was a disrespectful and unprofessional manner in which the situation was handled.

What an amazing team! Professional, compassionate, patient, and thorough! So grateful for this…read moreteam, especially KA, and the positive impact they have had on my family's lives. HIGHLY recommend Ignite Hope!

Will not recommend this place to anybody if you do not have all of your paperwork like they asked…read morethey will send you back and forth so honestly I will not contact them I will not be going back to them I will be finding somewhere else to go because those plays yeah it's okay but I'm not going back and forth to my bank then back to ignite Hope it's a waste of gas a waste of time and waste of my patients not doing it

Marsha is an amazing therapist and person. I've never done counseling before, and from the…read morebeginning she has made me feel safe and assured. There are so many great things about her business other than counseling. She offers massage, reiki and more! She also has multiple employees that provide affordable to free services. If you are in West County, look no further!

This is an amazing center offering much needed support. Whether its yoga, nutrition, counseling or…read morelife coaching, they can help! I learn something new every time I'm there and the atmosphere is supportive and positive! If you are looking for something to improve your life, check them out, they may just have your answer!

was one of the BEST Doctors I had in a very long time. Years later I'm find myself at a loss in…read morefinding a caring, straight forward and compassionate professional medical practitioner Anywhere in Stl. Mo. Miss U dr Anderson. if u come back call me.

Unreliable as far as keeping appointments, slow, curt replies to inquiries on MyChart…read more Prescribed my mother medications that she shouldn't have been taking. Ultimately "let my mother go" as her patient when her care requirements increased. No compassion or concern for patients and families.

Catherine Grantham was hired to represent me in a probate case dealing with a mental health…read moreplacement. She is a true professional that honors the individual that she is representing. During our long, difficult case in court, Catherine consistently kept me apprised of the status of my case. Paperwork filing was always on time. I felt that her rates were fair - comparable to attorneys within the St. Louis Metro area. Not only is she a licensed attorney, Catherine has a medical background as well. A great thing if a case has medical issues. A family member contacted her for advise but did not charge for her time and expertise. Without a doubt, I would hire Catherine to assist me in any future legal matters. I truly felt fortunate to have her represented me in court.

From the start Catherine was extremely helpful, efficient, professional and courteous. She always…read morecalls back when she said in a timely matter I would definitely recommend her to my friends and family. Ms. Grantham has represented me now for more the 10 years, and she as won all my cases!!!! Thank you Respectfully Dorothy Cooper

I am a healthy 42 year old male and I have had two terrible experiences with Dr. Fernandez's office…read moreand would highly recommend everyone seeking a different option. I originally saw a nurse practitioner for my annual physical back in March 2024. We had recently relocated from California and I wanted to receive an annual physical. Annual physicals are included as preventive services under the Affordable Care Act meaning patients cannot be charged for an annual physical (see 42 USC 300gg-13 https://uscode.house.gov/view.xhtml?req=(title:42%20section:300gg-13%20edition:prelim)). The annual physical was a nondescript experience and I answered the questions the nurse practitioner asked me. Unfortunately, I became very sick in August 2024. After a few days I tried to see Dr. Fernandez and was eventually able to get in to see the nurse practitioner. The office tested me for influenza A&B, COVID, and strep which all came back negative. I told the doctor my son had experienced similar symptoms a few weeks earlier and eventually developed pneumonia. I went home with no medicine. Five more days passed and I was feeling no better and had developed a hacking cough which led me to strain my oblique. It was incredibly painful. I again called Dr. Fernandez's office and was able to get prednisone and a Z-pack prescribed to me but not a cough suppressant because they wanted me to be seen again in a couple of days. They also wanted to perform a chest x-ray which could not be done on site. Because I was feeling so terrible and was in so much pain I ended up going to receive Total Access Urgent Care. There I was able to receive an x-ray the same day which revealed I had pneumonia. They were able to provide me a shot which gave instant relief and a cough suppressant to help moving forward. This was done at a cost of $150 after insurance was provided. I informed Dr. Fernandez's office of this diagnosis and, to there credit, they were apologetic about the care I received and they stated they wished I had seen Dr. Fernandez for my annual physical instead of the nurse practitioner because we had no prior relationship. There appeared to be a lack of trust on the Dr. Fernandez's end in what I was saying because of the lack of relationship. However, if new patients are not provided the opportunity to meet the doctor I don't know how I could have handled this differently. Now to the part that has me incredibly frustrated. A few weeks back I received a bill for the August visit which I don't dispute. However, tacked on to the bill was a charge of roughly $200 for the annual physical in March. At no prior point had I received a bill for this service which made sense to me because the insurer has to cover the entire cost of preventive services which includes an annual physical. Unfortunately, Dr. Fernandez's office had coded the care incorrectly causing a dispute with my insurance company. Currently, her office is refusing to change the coding leaving my insurer unable to cover the full cost of the annual physical. I would highly recommend not seeing Dr. Fernandez as she likely won't be able to see you in person as a new patient, won't trust what you tell her as a patient when you are sick, and then try to screw you on billing. I could not be more disappointed in the services I received from this office.

Dr. Fernandez is great. She is genuinely caring & looks at the whole body--not just what's hurting…read more Listens attentively and takes her time to come up with a solution. I highly recommend her.