Went in for a board for my niece and they totally set us up the best possible one. It's been a year and she's still using it. Not only was it a good price but it was great design. Thanks. read more

I love coming here for my snowboard gear!! Shoutout to the staff..they were super nice and knowledgeable. Every question I threw was answered and I love how patient they were. Everytime I visit, I end up buying something. They also carry equipment/brands that most store do not have. If you need help with snowboard gear this would definitely be your go-to store!!! read more

I walked in looking to buy a new snowboard, bindings, boots and bag. As I was looking at the boards a guy came up to me and asked if he could help which was awesome. I told him yeah I'm a beginner looking for new equipment. His reply was, "I'll let you take a look and check back with you in a minute". No follow up questions or anything and I literally told him I'm looking to buy. I'm in sales and I know that that's dumb. Even more crazy is that he then proceeded to walk by me several times without even acknowledging me at all. Oh well, I took my business to West Coast Sports where they helped me out with everything I needed and I ended up buying all new gear. Hands down, 100% satisfied with the service I got there. Maybe it's because I'm from out of town and didn't look like a typical Canadian snowboarder but my money is just as good as anyone else's. But I suppose it wasn't at this place. read more

I mistakenly went into this store looking for ski wax. As the name says, it's a purely snowboarding store in the winter and if that's what you're actually looking for then you will not be disappointed. Although, I do think they also carry surfboards and skate gear: So more accurately it purely a board-sports store. Inside, the racks and layout grows in every direction like a department store. It's huge. They often have good sales late in the season and the bus stop across the street always has people with a snowboard tucked under one arm returning to downtown. This few blocks of 4th Ave. are great for shopping around as there another couple of snow-sports and surfboard stores around here. It certainly makes checking out styles and prices very easy. read more

I've been having bad luck with snowboards. I bought my first high end board off a guy on Craigslist and after only a few runs on the mountain, the bottom of my board starting ripping off. I got the same board again at Comor, then after two sessions, it got stolen in Whistler. This happened 5 years ago and I've been borrowing boards from friends ever since. Last season, I got high end Burton bindings and broke them on my second time using them on Seymour. I've been seriously considering skiing just to stop this bad snowboarding karma. Today, I think things are looking up. I went into Pacific Boarder to see the prices of mid range boards and hopefully fix my broken bindings. A guy named Casey was really helpful and was focused on recommending the best board for my style of riding. He told me about a few good deals they had that fit my riding and I spent the next while thinking about which board to go with. While I was thinking about it, Casey took my bindings and my friends crappy board they were attached to and started fixing them. He returned in about 10 minutes with fixed bindings and even waxed and sharpened the old and crappy board just in case I didn't buy a board today. I will be returning shortly to buy the best board I can afford, thanks Pacific Boarder! read more

Pacific Boarder has become my go to snowboard store over the years. I always shop around the block checking all the competitors. In the end I almost always make my big purchases here. I just bought a board here after shopping around for a couple hours. I went during a work day and ended up having the advice of three of the employees which all seemed honestly interested in helping. The only thing that's bothered me about this place is how they let their stock run out so early and put bicycles on the floor while still in December. I went looking for womens jackets and layers and they're already well into spring. read more

When I first got into boarding and decided to invest in some gear, this was a perfect place to start. They had a good selection of gear that you needed to survive a day of shredding. The staff were awesome in telling me the do's and don't's and were patient and receptive to all my newbie questions. If you have a hard time finding sizes, buy the stuff at the beginning of the season - though it'll be more pricey, you'll get what you want generally. Other than that, wait for the end if the season (like March) for some great deals! PS: Make sure to shop around in that area because there's a good 4-5 other snowboard shops all in that intersection. read more

This old lady doesn't know much about snowboards but I do know a lot more after dropping off my board for a hot wax. While my timing was right at the back door, I got help opening the door and taking my board to the counter. They had to find more slips to write my details but I was entertained by another staff member adding to my knowledge of wax and board care. They've won my business. I ain't 20 something any more... but with their help I felt just as cool. read more

The few times I've gone here, the layout of the store is different, which makes returning to find the same items a little tricky at times, but it also helps you to discover the new things they've received in stock. 2-3 weeks between visits, and they already had a whole bunch of new jackets, some of which actually fit me this time (xs). Yay! They also have some pretty decent sales - especially when clearing out their old stuff to make way for the new - I also found the staff and service to be really helpful and friendly. Definitely happy with my experience here! read more

This is a huge shop with ample floor space to carry a wide variety of stock to outfit you for the mountain (or surf or skatepark). You can find good quality boards from all the big names. We received excellent service from friendly staff members who knew a thing or two about getting down a mountain. This store got hit hard at Christmas and stock (especially sale items) was beginning to thin out. If you want winter gear, best to get here in the fall before Santa answers too many wishes. There is free parking behind the building. read more

Slide in to Pacific Boarder to find staple surf brands (Billabong and Roxy), as well as a massive swimwear collection that includes suits by Raisins, Radio Fiji, Reef, Lost and L*Space. Look for bikinis with metallic or foil details, bright splashes of teal, magenta or yellow, and patterns such as polka dots and plaids, and never underestimate the strength of solids. There's nothing easier to wear than a great-fitting, solid-black bikini. read more

Pacific Boarder - Outdoor Gear Near Me - Vancouver, British Columbia

By far the best service I've had at a snowshop. When I entered it was immediately obvious that the staff both know there stuff and love riding. They are knowledgable, down-to-earth, incredibly helpful, and just down right awesome. I've shopped around, and they really do have the best prices and a great environment. As a newbie in Vancouver, I'm so happy that I found my go to board store. read more

I recently ordered an expensive snowboard jacket online and had it shipped to me in Ontario... Unfortunately, I ordered a size too big.. After calling and having the staff member speak to the order (which they would not let me do), they would not accept a return or exchange the unworn jacket even if I paid to ship it back... It was past their 30 day return policy as it was gifted to me later than that. This I understand, although explaining my situation to them, they were not empathetic and just said no. This is just poor customer service and I was very displeased as I wasted a lot of money to feed their business. So, I have never entered the store. I am sure it is fine.... no way to know for me, although, I give this a 1 star because of their customer service. read more

I purchased a bathing suit here a couple of weeks ago, a beautiful Maaji bikini that I fell in love with. After the first washing, however, the stitching started to come apart. The store would not refund my money because it had been more than 10 days since the purchase date (14 days to be exact). They would only give me a store credit, even though they didn't have the stock to replace the top. Plus, there was nothing they would do about the bottom half since that was technically a separate item (even though it is part of a matching set). Now I'm left with a $90 bikini that is useless - the top is falling apart, and there's nothing else to match the bottoms. The store does have a great selection of merchandise, but they don't stand by the quality of the items they carry. After 10 days, it's between you and the manufacturer. read more

The staff know what they're talking about at Pacific Boarder. They're efficient and friendly. The selection is ample and their sales are always good. When something is on sale, it's at least 30-50% off and not that lame 10% sale that barely covers tax. You're getting a deal at Pacific Boarder. You can approach anyone there and he/she will make you satisfied when you leave. Make sure to take your time to scope out the whole store as it's large and has a lot to offer. Go for a stroll. read more

This is where I indulge in the fantasies of my inner skater from my teenage years that was too uncool to be released. Pacific Boarder houses Billabong, Vans, Anon, Quicksilver, Roxy and Burton, amongst others. The sheer magnitude of stock is overwhelming, particularly to any skater novice or poser. But the staff is friendly and knowledgeable, and are always willing to answer any questions you may have regarding the equipment they carry or otherwise. read more

Not a bad store, could be a lot better though. The service needs to be drastically improved, the staff doesn't finish up business with one customer before jumping to another, often keeping the previous customer waiting for no reason. I wish they had some more skateboard stuff, but it's a fair selection nonetheless. read more

Fantastic store. Great service. I got my first longboard and my first snowboard here. With my first longboard, I didn't get fantastic service (guy said I should just choose whatever "looks good"). Needless to say I eventually purchased a better longboard when I got more serious about longboarding. With my snowboard, though, the salesperson was very, very helpful. Walked me through everything, introducing the difference between camber and rocker etc. (learned a lot about boards that day!). I got outfitted with a fantastic Burton that I've been riding for the 3rd season now. Made me fall in love with the sport. It's outfitted with great bindings as well and is consistently a better board than any of the others I've tried from my friends. Other than boards I do buy clothes and accessories from here from time to time. Their sales aren't frequent, but there are a few good ones scattered throughout the year. A few months after I bought my snowboard, I was shopping another day and was bouncing around the Loaded longboards they had when the same guy that sold me my snowboard recognized me and said "Wow, so you skate too now, huh?" Let's just say they do love their customers! read more

Great place, awesome store with tonnes of product. Huge selection of snowboard equipment, surfboards etc, with knowledgable staff. Will be back for sure read more

Pacific boarder definitely has my favourite selection of boards compared to any of the board shops on West 4th. Although most of their stuff is mostly higher end and a little bit pricey, buying from them has for sure paid off for me as they are great with handling any warranty claims (which can bee a pain in the a$$ if you get boards/bindings from the internet and have to warranty it yourself). I'm currently in the process of warrantying a board I bought there, and they even offered to lend me a board so that I can go boarding while I wait for my new one. Super! It'd be cool if they also carried some union brand bindings, because last time I was there i didn't see any and I was looking to possibly cop a pair this season. Still, Pacific is almost always my first stop for snowboarding supplies! read more

Sarcastic advice! Wasn't helpful and female staff member oviously didn't want to take the call. "What brand though?" , I don't know, that why i'm calling and you have sales right now!! Sell me a board, Duh!'ll go next door....One of the guys stepped in but too late... read more

Although I didn't end up making my final purchase here (ultimately, it came down to price) I got such a great education from the rep (Denny - merci!). He was laid back and super informative, and really took the time to catch me up on everything that's changed in snowboard technology in the 13 years since I last bought a board. Highly recommended :) read more

I just got great service. I was confused and undecisive about a product but the manager there was very knowledgeable and I learned a lot of things to help me with my decision. Showed me a few products for comparison. Will go there again. read more

I purchased my Snowboard & bindings here last winter. And just purchased a $400+ pair of snowboard boots here last week. Great service and selection. Definitely recommend!! read more

I live in Edmonton, AB and I just ordered and received a snowboard and bindings from Pacific Boarder. I knew exactly what I wanted (Arbor Element 159), so I didn't need help from a local shop. I was looking for the lowest price, and Pacific Boarder was extremely competitive. I got a screaming deal on the board and they shipped for free! The local shop would not match the price. I also got a very good deal on the bindings. They shipped the bindings and boots the day I ordered them and they gave me a tracking number. When I got the board, it had a small gouge on the base. I think it was the last one they had, so returning it wasn't really an option. I took a picture of the base and sent a little email to their support contact. They got back to me right away and offered a discount on the board, which will be enough to get the base repaired here - a much better option than shipping it back to them. I also run a business, and I know that s*** happens. But, Pacific Boarder handled it very well and I am overall very happy with my online shopping experience. Buying a snowboard and bindings online is a bigger process than buying a book online, but I would definitely recommend www.pacificboarder.com if you are buying a board. The staff was very helpful on the phone and their customer service is excellent. read more