Here is a detailed review. I hired PCB to help me import my car to Canada from the U.S. Since it was a Bentley, the taxes would be considerable. We were given forms to fill out all of the paperwork. This car is owned by my family trust, therefore not owned by an individual. One of the PCB representatives on the Canadian side, someone named "Gina" informed us that we could not import a car as a company without a GST number. After numerous calls with my accountant she was dead wrong. So I had to have them redo the paperwork properly so that it reflected the name of the owner on the United States title. I requested the proper paperwork be sent to my hotel in Seattle, and it never came. I had to depart Seattle to make it to the United States border by the 3:30 PM cut off time. I phoned the person who was in charge of my file, (her name was "Caiti Crews") and asked her to email it to me YET again so that I could find a printer and print it somewhere. It never came, and all of my calls to her went straight to voicemail. Nobody at the US Office of PCB had any idea how to help me, so I called the Canadian side of PCB. They told me to stop at the United States PCB office near the commercial truck exit to pick up the proper paperwork. I finally found Caiti after receptionist paged her. She was incredibly slow to produce another set of documents. I might add that she stopped at the window, stared at my car and said "it's so pretty". After about 10 minutes went by she brought the paperwork. It was now 315 and I was getting quite concerned that I was going to miss the closing of the US export office. I asked her for directions on where to take the paper, and she said "it's easy! it's right in front of the duty-free shop over there!" There are about 20 buildings in front of the "Duty-Free Shop". About ten lines of incoming traffic at each border, kiosks and larger buildings. There were no signs on the buildings. Picture a military compound. I called Katie, and she said, "just go where all the cars are going and there's an office right next to it". In short, she directed me to the Canadian border. I waited in a line only to find out that I had to run across to the United States. By this time the US office had closed by three minutes. At this point I was not able to return home to my family that evening. We could've been avoided in a number of ways. One, they could've done the paperwork properly in the first place. Secondly, once they discovered the paperwork was done wrong, they could have faxed it to my hotel, or emailed it to me. Neither happened. I was pretty upset having to spend the night at the border. At this point the manager, "Lou" stepped in and did a commendable job diffusing the situation. He was very apologetic, waived my fees and got me a hotel at the nearby Chrysalis Hotel (which was a great find). Lou was very professional in how he handled the situation. The next morning I crossed the border into Canada. I got my US Title stamped and went to the border. The revenue officer calculated a tax of $14,000). I told him that I thought I had already paid my broker the fee, and he said, "If you have already paid, just bring me the bar code and I will stamp it for you". So I went back to the Canadian office of "Pacific Customs Brokers" and was presented with a bill of $19,000!". When I asked "Mike" why the difference was so much, he said, "well they probably forgot a tax, like a 'green levy' or something." I certainly wasn't going to pay the tax until I made sure the amount of tax owing was correct, so I went back to the border officer. The border officer reported that he had put in the VIN of the vehicle and everything was calculated, green levy tax, luxury vehicle tax, etc. etc. and it was just over $14k. I drove off into Canada having paid $5k less than the broker would charge. I am going to look through my paperwork to see how the broker came up with so much more money due. I have a hunch that they, as brokers come up with this amount, and obviously they keep the rest. They offered no refund if I would have overpaid the tax. In short, only one person (Lou) was helpful in any way at PCB. Just give their phone a call and see what kind of run around and confusion you get - either on the phone or in person. To all of my friends and to all of my enemies - please avoid this place and warn all of your friends via word-of-mouth or social media. If you use them, read all of the taxes that would apply to your vehicle, if you are shipping a car. Find out what that is and don't say anything to PCB as to what you think it is going to be. Let them quote you, and see if you see a massive difference like I did. I am not going to use them again, so proceed with caution. read more

I have customers that contract Pacific Customs Brokers to clear their shipments in and out of Canada and the US. Every time I have a shipment and it is not complete PCB just lets the file sit and does not bother to call their customer or the trucking company to let them know there is a delay in processing the paperwork. I just cringe when I see a shipment crossing the border and PCB is the broker. They really need to improve communications with their customers and the transportation companies. read more

I bought an engine off of eBay for a decent price. I live in the US, and the engine was in Canada. Since I live close, I thought I would save some shipping and pick it up myself. After picking it up and heading to the border, I was told by Customs that I needed a broker for the engine, since it was supposed to have a formal entry. I drove to Pacific Custom Brokers Ltd, and asked what I needed to do. They said that the paperwork should be on the US side, but they would help me by calling them and having them fax what I needed over. Great! After a phone call with the guy who "knew everything about this" since he did so many, I was told that it would not be worth it to import the engine, since I would have to get the car certified by a third party company that it met the EPA standard for emissions. This did not sound right, as this same engine was already certified in the US. It was a 2005 engine, but completely stock and every bit identical to ones sold in the US. I had to find a place to leave my engine in Canada and figure it all out later. Once I miraculously found someone to keep my engine in Canada, I drove home. 3 minutes on Google proved that Pacific Customs was completely wrong about all of it. Engines are car parts, and can be brought in as such. No EPA recertifying, no nothing. Plain and simple, the guy on the phone was in error. It caused me about 6 hours of delay, lots of fuel, and a giant headache. This is their job, if I can find the answers in 3 minutes, what is their excuse. Just paid another broker to get me the papers, no problems at all. Live and learn... read more