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    Pacific Plumbing & Electric

    4.0 (2 reviews)
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    Northwest Energy Systems Of Washington

    Northwest Energy Systems Of Washington

    4.3
    (23 reviews)

    I have mixed feelings bout Northwest Energy Systems (NES). I used them 3 times, once to install a…read morewater heater (great experience; original review), a second time to repair a gas leak (things went terribly wrong), a third time to investigate this oily burnt foul smell in the kitchen (dissatisfied). PROS + Most of the people at NES are nice. Chris in Sales is professional and easy to work with. Dan, the own, went out of his way to make things right when my gas leak repair went REALLY bad. CONS - When I had a gas leak in the garage, this one technician misdiagnosed and replaced a gas pipe that was not leaking. A few hours after the technician left, I called them to ask to send the technician back as I was still smelling gas in the garage. The receptionist REFUSED to send him back because she did not believe I was still smelling gas. As it turned out, the technician had replaced a line that was not leaking. After spending several hours, the technician finally located where it's really leaking. Unfortunately, this is not the end of my ordeal. They put a temporary hookup so that I can at least use the water heater before they can fix the leak on a later day. Then, the temporary hookup leaked! It was after hours, but I called NES and left a message for the on-call person. I ended up having to call the Cascade Natural Gas emergency line as I did not receive a call back, and Cascade Natural Gas shut off my main gas line. Because of the misdiagnosis and the failure to respond to my after-hour request, Dan, the owner, gave me his personal cell number in case I have difficulty reaching them. - The same technician was sent to my house a couple days ago when I requested to investigate the foul smell I noticed in the kitchen. Ok, the previous time, he was reluctant to investigate the issue any further as he thought he had fixed the leak. This time as well, he was reluctant to do anything. First thing he said was "I don't know what to tell you." So, I asked him to at least check for a gas leak. 10 minutes later he left, and I received a bill for $92.40 ($85 trip charge plus tax). As I requested a service call, I did pay (the entire bill), but I expressed to the office my concerns about this technician's unwillingness to help me TWICE. I am not even calling this technician incompetent, but it's a waste of money at least if he's not willing to help his customers. The office promised me to send someone else in the future. It is my Yelp review policy not to name names to avoid "public shaming." However, if you're considering to hire NES and want to know which technician I'm talking about, please PM me. I can share the information in private. ************************************************************ If you found my review helpful, don't forget to hit "useful" and/or "cool"! It helps other Yelpers. If you liked my review, follow me on Yelp or send me a friending request. Stay safe and healthy and keep Yelping!

    I have had great experiences with this company. They have been helpful and friendly. Big shout out…read moreto Mindy and Dan for doing everything so safely during the pandemic. Also very much appreciated that I actually had a scheduled time and a call alerting me to arrival.

    Barron Heating AC Electrical & Plumbing

    Barron Heating AC Electrical & Plumbing

    3.0
    (94 reviews)

    I had Barron install a new 96% efficient furnace and AC system. There were some positives to the…read moreexperience, but there were also several details that left me disappointed, especially considering the cost of a full HVAC installation. The installation team reconnected vents to the master and guest bedrooms and repaired a crushed return line, which I appreciated. However, I noticed the repaired return had multiple unsealed screw holes. While I can seal the visible holes myself with silicone, I have no way of knowing if there are additional leaks on top of the ductwork that I cannot see. More importantly, sealing those penetrations should have been completed as part of the installation. They actually sealed the seams where the old meets the repair. Prior to the installation, we discussed running the refrigerant lines adjacent to the existing HVAC chase. Instead, the lines were run on the opposite side of the hallway and continue through the middle of the laundry room. It's not the end of the world, and the system still functions, but it creates a much bigger challenge to conceal the lines and significantly lowers the ceiling in that area. I was also instructed to pour a concrete pad with minimum dimensions of 18" x 36", so I went above and beyond and poured a 24" x 40" pad to provide extra room. During installation, I was told the actual required dimensions were 36" x 36", which resulted in the installer placing a foam pad over the concrete pad. This could have been avoided with more accurate communication upfront. To bring the new system up to code, two vents needed to penetrate my single-membrane roof. Prior to performing the roof penetrations, Barron informed me that they were not qualified to seal the penetrations. While I appreciate the transparency, this information came only after I had already paid a 50% deposit and committed to the project. This left me responsible for finding and hiring another contractor to complete a very small roofing job. Finding someone willing to take on such a minor project has been frustrating, and two weeks later I am still waiting for the penetrations to be properly sealed. I understand that HVAC contractors may not perform specialized roofing work, but this should have been identified during the estimating process so the project could have been properly planned and coordinated before I committed to the installation. Overall, the equipment appears to be good, and there were aspects of the installation that were done well. However, the lack of communication, attention to detail, and coordination between trades turned what should have been a straightforward HVAC replacement into a frustrating experience.

    Per my wife, Barron's website advertises that they can replace knob-and-tube wiring. When she…read moreasked for an estimate, she was told that they cannot do knob-and-tube wiring replacement and to contact an electrical contractor. I would think that an electrical company would be an electrical contractor. Anyway, we will never contact them for ANY electrical work.

    Clean Air Heating & Cooling

    Clean Air Heating & Cooling

    3.1
    (21 reviews)

    Not a customer, but a neighbor of a customer. There was no reason why their van had to be parked on…read morethe sidewalk, but it was. This sidewalk connects two sections of a heavily-used recreational trail, but because it was parked on the sidewalk, people had to walk into the street to get around it. Lots of elders in this neighborhood use that sidewalk for their exercise. There isn't a sidewalk on the other side of the street that people can use instead. I contacted the company via FB to let them know, but got no response. I'd waited an hour before posting here hoping that my FB message would prompt them to move it. Didn't happen. It was parked there for at least an hour before I went to FB. I know who I WON'T be calling for HVAC services. Rude, y'all.

    Terrible experience. I had a power outage that caused my Napoleon fireplace to stop igniting and I…read morecalled Clean Air to come out and see what the issue was. The tech Michael came out and immediately seemed perplexed by the issue but after about an hour and a half of messing around determined that it was the main control board and that he would get me a quote for a replacement part and to come back out. He then billed me over $350 for the diagnosis. I then waited a couple of weeks pestering the main office to get my quote for the repair. Guess how much? $1500. $1000 for the part and another $500 for labor and tax. I have some connections and managed to source the part myself for less than $300. I've heard of cost plus markups on parts but triple the cost.....really? I got Clean Air and Michael to agree to come out and replace the part using the part I sourced and only charge for labor. Guess what? After spending another hour or so replacing the part there was a new error code and the fireplace still didn't work. Michael promised to reach out to Napoleon to help him diagnose the problem and get back to me when he had an answer. That was 4 weeks ago and I never heard from Clean Air or Michael again. Like a fart in the wind. Gone. Not even a courtesy call letting me know that they had no idea how to fix my fireplace and sorry about me wasting $1000 on a part and 2 useless service calls. I guess I just had it coming. In the end I called Innovations. Their tech came out found a high limit switch tripped and reset it. No parts required. Less than 30 minutes to fix it. Thanks Innovations. You rock!

    Mumm's LLC Heating & A/C contractor

    Mumm's LLC Heating & A/C contractor

    5.0
    (1 review)

    Mumm's does the heating/cooling for all the homes which are being built in our new construction…read moreneighborhood. We went thru a record setting cold snap followed by 3 days of snow which is when our 6 month old heat pump stopped coming on this morning. I'll be honest - I expected whoever answered the phone to be surly and not that helpful. Instead, Rachel answered and was not only kind but encouraged me to try something and then call back and let her know. The system continued throwing an error code and I was expecting a long wait time for someone to be able to see us. She got a tech out right away. Not only did he get the issue fixed but is working with the manufacturer to make sure there isn't a bigger issue going on. I know right now there's a lot of demand given the cold temps and issues people have had. Mumms showed their true colors by being friendly and motivated to get it fixed quickly. To me, that says A LOT about them as a business. Thanks Mumms!

    From the owner: With years of experience, Mumm's LLC brings a wealth of expertise to handle all your heating and…read morecooling needs. Whether it's installations, repairs, or maintenance, their skilled team has got you covered.Local Commitment: As a local business, Mumm's LLC takes pride in serving the Bellingham community. They understand the unique climate challenges of the area and provide tailored solutions to keep your home comfortable year-round. Quality Service: Mumm's LLC is dedicated to delivering top-notch service. From prompt responses to transparent communication, they prioritize customer satisfaction at every step.

    Pacific Plumbing & Electric - plumbing - Updated July 2026

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