I always get fantastic service at Global Eyecare optometry. What they lack in space they make it up with great people that really know their craft. I'm always blown away with the amount of attention and information I'm given. I really appreciate being fully informed about what's going on with my eyes and how our vision works. I'm always paired with the right options for me for contact lenses and glasses and they make sure I look my best with glasses that match my face shape and styles that fit me so well. I'll gladly keep coming back as long as I live in or near this area. read more

I love Dr. LEE and her staff !!! They are friendly, very knowledgeable and efficient from beginning to end. No time wasted without the rush. So happy to have found them ! Thank you !!! read more

我已經在這家眼科診所看了十多年了，每次來都超滿意。員工們非常友好，專業度也棒極了。每次預約都能準時開始，他們還會耐心解釋每個步驟，讓人心裡有底。眼科醫生真的很細心，對待眼睛健康問題也很上心，總是給我最貼心的建議。這裡的眼鏡選擇也很多，時尚又好看，總能找到合適的。強烈推薦這家診所，他們對待顧客超級認真，每次來都讓人感覺很棒. I have been a loyal patient at this eye care office for over a decade, and my experiences have consistently been excellent. The staff has always been incredibly welcoming, and their professionalism is unparalleled. Each visit is efficient, with appointments starting promptly and procedures explained in detail. The optometrists are not only thorough but also genuinely care about my eye health, always offering personalized advice. Their selection of eyewear is diverse and fashionable, ensuring there's something for every taste. I wholeheartedly recommend this practice for anyone seeking dependable and expert eye care. Their commitment to patient satisfaction is evident in every interaction. read more

I've been coming here for over 10 years now. Needless to say that Global Eyecare Optometry is a trusted eyecare for both me and my family. The staff is incredibly nice and patient. They are also very meticulous about things like your appointment, keeping the store sanitized, and much more. Dr. Helen Cheng is very knowledgable and professional as well. As a visual learner, I often find myself learning many new and interesting things about optometry as she shows me what's happening as she's looking into my eye through diagrams and models. Global Eyecare Optometry will always be my go-to place for eye checkups and services! read more

Trusted eyecare for my family! So happy that the global eyecare optometry finally opens! My contact lens prescription ran out in April and I do need more lens. Jasmine was very responsive and she ordered new lens delivered to my home in a few days! When the store is open, I did need eye check up and was very impressed with their COVID 19 precautions! Everything is clean and sanitized. Only one patient is allowed at a time. Once you arrive, text them and they will go greet you at the car :) feel so special and very safe to get eye check up. Most importantly, the optometrist here, very knowledgeable! The doctors explained clearly on what I need, benefit/ consequences...and whether it fits my lifestyle. We love and trust this place to always deliver great eye checkup and services for my family! Thank you! read more

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Dr. Helen Cheng and Dr. Lee were very knowledgeable and good at what they do, as were their staff! Dr. Cheng thoroughly explained things - like the exam, how our eyes focus etc. I also have dry eyes, and in the past, other people had suggested eye drops, ointment. However, Dr. Cheng explained the causes of dry eyes, and gave me an eye mask to help alleviate the condition at the root cause. My eyes are sensitive but Dr. Cheng and Dr. Lee went to great lengths to test different prescriptions. Their staff were friendly and helpful. read more

I have been coming here for few years for annual eye exam and getting my contact lenses and glasses. I always receive warm greeting upon walking in. The people work there are friendly and professional. Appointment time can be behind sometimes but no ridiculously delay. Prices are not the cheapest but I get to talk to real person and glasses and/ or prescription can get attention immediately. read more

I came in to get my glasses fixed. I had a loose screw (in the glasses). The optometrist helped me straight away by replacing the screw. Great friendly service. I highly recommend!! read more

First let me share that previously have been to the same eye care specialist for over 8 years and while that may not sound like a long time, it is long enough to not want to switch. Well, after driving back to San Francisco and trying to find parking in Chinatown for every eye exam and to pick up new glasses, it was time. But who do your trust? I frequent the 99 Ranch Market where Dr. Cheng's practice is located and passed it almost 3-4 times a week. Since my insurance covers new lens and exams and I saw that her business accepts VSP insurance, I figured why not? My initial experience was typical, set an appointment, show up and fill out paperwork. OK, that's normal. While waiting for my turn to see Dr. Cheng, I looked around at the selection of frames and they offer a good selection of name brand and wide choice of children and off brand frames that will fit all budgets and styles. Well, to my surprise Dr. Cheng was very pleasant, knowledgeable and offer sound advice. Even some that my previous optometrist did not, such as extended screening for retina health. Important things to consider when one reaches my age. I did not feel rushed during the exam, if anything, I was taking alot of Dr. Cheng's time with questions and getting to know her as a professional and person. (I just feel more comfortable knowing who I am dealing with on a personal level) I left with a new prescription and glasses on order and when they arrived, the correction was spot on and I look forward to continuing to visit Global Eyecare Optometry into the foreSEEable future. (Pun intended) Note: I brought my son here as well as a result. read more

The last time I visited this place was four years go, so needless to say it had been a while since my last eye exam. This place is located inside of a Ranch 99 and the people here speak Mandarin as well as English. I made an appointment and was seen immediately by Katherine Lee. She talked me through everything that she was doing and stopped to answer any questions I had. She was very detailed in what she was doing and noted what problems I had and what I could do to help/fix them. I needed to change out my 4 year old prescription, so I picked out lenses in the store to save on time. The frame selection here is not extraordinary and the prices are quite high. Additionally, on my first pair of glasses from here, the frames I received were flawed - the screws on the hinges kept coming loose no matter how tight I rescrewed them. The case they gave me for the glasses also barely fit the glasses. Even though they kept insisting it was the correct case, it was clear that the case was too small. For frames, I'd definitely seek out other stores or online if you aren't in a rush. I think the optometrists here are great and it's great place to see for all your eyecare needs if you're in the area. read more

I have been going to Global Eyecare Optometry since 2014. Visiting this office once a year for an eye exam and the experience has been exceptional. The staff and doctors are friendly, patience and thorough. It is also conveniently located inside Ranch 99. Dr. Helen Chong is fantastic! I would highly recommend this practice to anyone looking for optometry needs. read more

Don't go to this place! My insurance should have cover the contact lense prescription and I gave to her insurance information before I make appointment. She did not tell me needs to pay $97 after insurance. After eye exam, request go back again for free trial or no given prescription. I always got my prescription immediately after check. Subject don't go unless you want to buy a glass there. read more

About a year ago I lost my glassed in the ocean and have been suffering with an emergency pair since them. I made an appointment at Global and was very surprised that the optometrist spent more than an hour with me trying to fully understand my vision needs- You see, I am an engraver: I make my living with my hands and eyes, I do very high end work and need to be able to see in close and further away, or I am out of business. She, Dr. Lee, made me several temporary sets to walk around with and try at different focal lengths in the office- something no one has EVER done for me before, and she helped me find a pair of frames that would work will for my needs. Then the gal out front, Jasmine, was very helpful in ordering frames that she thought might be perfect for me and made it clear that if I didn't like them or they didn't fit my face I was under no obligation to purchase. Well, I liked them but they were too big so the other front lady, Emily spent more than an hour finding me something that would fit well. Then she measured the frames on my face several time to make sure they ground the lenses to match the center of my eyes. She kept measuring and checking to make sure it was perfect. They told me 10 days and it was only 5 to get the glasses. They are perfect and at the age of 54 I can say I finally have an eyecare professional and store that I feel loyal about. I think I may have paid more than at the mall but in this instance the value is in getting it right so when I am engraving someone's wedding ring I can be confident the job is as good as I can be done. Thank you ladies for a great job and making me feel like a VIP in your store. read more

When you have never really stuck a finger in your eye and you want to get contact lenses, Helen and her team are the people to go to. I'd been wanting to switch to contact lenses for the longest period. But I just couldn't get around the idea of sticking my finger in my eyes. Plus, it isn't particularly cheap. After having gone through the VSP list and comparing optometrists and reviews on Yelp, I settled for Dr. Cheng and I am happy with my decision. She checked my old prescription for my spectacles and prescribed contact lenses for me. After a few trials and fittings, she finally found me a pair that suited my eyes. She helped me put them off and take them off. And all through the process, she was patient and kind. She and her team kept following up with me (and even reminded me a couple of times about my appointment) to make sure that I was comfortable. They even helped me get a good deal on my lenses ( I compared with 1-800-CONTACTS and she is definitely cheaper to order from!) I am, indeed, a happy customer! The clinic is easy to find. It's conveniently located INSIDE Ranch 99 on Rosewood Drive. You are always greeted with a smile and she's easy to make an appointment with. She's open rather late too! Her clinic carries a range of spectacles from cheap ones for those without insurance and the high-end designer ones for those of us who can afford them. YEAY! I definitely recommend her. I couldn't have had a better first experience with contacts. read more

I have switched at least 4 different optometrists or so-called PHD doctors since I moved to SF Bay Areas. Dr. Jennifer Juang is super detailed-oriented and I have the complex eye conditions. in the past, I have some doctors telling me that I did not know how to tell what is clear or not before. Until I met Dr. Jennifer Juang, I am totally convinced that it is NOT my fault. Dr. Juang immediately pointed out my actual eye conditions and provided the immediate several recommended solutions for me. I am now not only convinced but I am impressed by her experience and her professional attitude. Highly recommended Dr. Jennifer Juang. read more

Pacific Vision+ Optometry - I am impressed with her expertise and her detailed oriented attitude! - Eyewear & Opticians Near Me - Pleasanton, California

Jasmin makes me come back to this place. She is very nice, always think on customer's side. I appreciate her, thank you Jasmin!!

I've never had to seek out an optometrist until more recently when I discovered I had a slight stigmatism and sought out Dr. Cheng. Much of my family is as blind as a bat, so I'm glad I have Dr. Cheng now as my go-to optometrist! For my first visit, Dr. Cheng took the time to give me the full details on my stigmatism and I appreciated that she had me walk around to test my prescribed lenses to ensure I felt comfortable w/ the right prescription she doled out. This was definitely key to me as I know I can be sensitive when walking around with glasses (I can get a bit nauseous!). Dr. Cheng's assistant was great at helping me find the right fit for my glasses and Dr. Cheng took it one step further and helped me hone in on some good options that fit my face type. She also reached out to let me know when her Eyewear Shows were coming up, where there'd be discounts on frames and sales reps present (providing an even larger selection of glasses). Loved this! BUT, I think the best experience I had hands down w/ Dr. Cheng was when I received my final pair of eyeglasses and found myself saying out loud: "Omg! Everything's so SHARP." I actually wore my glasses to dinner that night just because I was so happy with how clear everything looked. Granted, I only really need my glasses for when I'm at work designing, but I was so over the moon with them that I couldn't resist the urge to keep them on for a bit. I now wear them everyday at work per Dr. Cheng's advice to wear them before my eyes get fatigued (vs. my old habits of throwing them on when my eyes get tired). Makes perfect sense! Dr. Cheng gets 5 stars in my book! read more

Found them when I needed them most. Address on Google takes you to wrong location. It's inside the Ranch 99 close by. This tip should save you some time!! Fixed both my annoying glasses. Love them!! read more

I've been coming here since 2014 and it is hands down the best eyecare you can receive in the Bay. Dr. Cheng and Dr. Lee are brilliant when it comes to helping me customize my contact lense prescription. They're very thorough and explain everything to you. Most importantly, they care a lot about their patients. Any time my eyes are hurting, the contacts are fitting weird, I want to change my glasses, etc., they never hesitate to find me an appointment or time to come in right away. It's also important to note that the office assistants, especially Jasmine at the front desk, are extremely helpful and super sweet. There's no other place I'd recommend and pretty sure I'll be coming here forever. read more

I went to Global Eyecare Optometry couple months ago. I really enjoyed visiting there. Helen(optometrist) was very friendly, I didn't feel any uncomfortable during the eye exam. she is just professional. Also, Tracy(staff) was incredibly helpful in my frame selection. I would highly recommend her to anyone. The frame there is cheaper than the optometry I visited before and have lots of named brand. Fantastic !! read more

I have been coming here for almost 5 years because of my daughter needs Ortho K vision treatment. Overtime, I get to know the ladies at the front desk fairly well, especially Jasmine. They have always been very helpful checking our eligibility and making sure schedule check up as soon as our benefits are available. I started coming whenever I need to adjust or repair legs on my reading glass since they are conveniently located inside Ranch 99. I was devastated when Jasmine told me my favorite/newest pair can't be repaired because of the metal spring henge was broken. While I was still in shock, Jasmine quickly located an identical frame and replaced it for me. It was that quick thinking and going over and beyond to provide good customers service push me over joy. The new frame was free of charge!! Should I ever need a new glasses, I will definitely consider coming back. Thanks again Jasmine. You are awesome!! read more

Best service around! Dr. Cheng is the best at what she does and takes care of us no matter what! The assistants are great and friendly and make you feel at home and assist with picking out glasses and make you feel great about yourself. Great prices and they remember you after the first visit and beyond! read more

I have been going to GEO for about two years now and always have a great experience. Yes it's in a grocery store, but don't let that fool you-- this office functions as a completely different entity. Dr. Cheng is great; she spends thorough time and effort to make sure I am getting the best prescription. I have been to many optometrists and she does not skimp on finding the best solution for my eyes, which is not an easy feat. The staff is also very helpful when it comes to picking frames, verifying insurance (within an hour of requesting!), and responding to general questions. They also don't shy away from texting for communication which is always a plus. I've been to this office during COVID as well as pre-pandemic and can say their cleanliness has never been an issue and I am very picky when it comes to hygiene at an optometry office. I would recommend GEO to anyone! read more

The nice guy (owner? Optometrist?) was nice enough to help fix the frame before closing time. I guess I am lucky not to meet that stuff who are usually around. read more

Highly recommend Dr. Cheng. She is extremely knowledgable and experienced. Lots of patients like to come to Dr. Cheng because she is very patience at explaining all the process and procedures. She doesn't rush through her appointment like other optometrists. She doesn't treat her patients like business because she cares about each patient that comes to her. Highly recommend!!! read more

Practically everyone in my family goes there to have there eyes checked. That says quite a bit because we are all very particular and have had three different optometrists. Doctors are very thorough with craft and address your specific needs. For example: I have minor correction in my right eye where I really only need them for driving at night and not for far vision during the day. Doc gave me a prescription that was just right per my request. They work with my vision insurance and the selection of eyewear frames is extensive and much much better than Costco. Prices are very competitive. I ordered a pair of cool looking Ted Baker glasses for a great deal. Also, a pair of Maui Jim sunglasses are much cheaper than elsewhere. Of course, that's with my insurance benefit. Kudos to the staff as well because they are all very friendly! Lastly, this place is in a 99 Ranch Supermarket and I expected everyone to speak Chinese, Cantonese or Mandarin. Well, I'm American Chinese and speak only English. Hallelujah, everyone there speaks fluent English! read more

Have been coming here with my mom for a couple years now and I have no complaints! Location is convenient. The staff is really nice. They have an extensive selection for glasses and sunglasses. I always feel heard out and cared for whenever I get a check up. Jasmine is especially nice. Thank you! read more

The Global Eyecare in Pleasanton is a good choice to go. Dr. Helen Cheng's office is awesome! I called them first as my insurance is VSP that they accepted. One of their staff Juan was very patient to answer my questions. After going the place, Donna was very nicely from answer my questions to give me some free trial contact lenses and a bottle of Moisture. Dr. Cheng is friendly and professional. My eyes are very comfortable with the prescription she gave me. She is as friendly as my friends. When I need my exam in future, I would choose to go to Global Eyecare in Pleasanton again! read more

I've been going here for years. This review is long overdue. Awesome staff and and doctors. Great place to go to get your eyes checked. Dr. Cheng is very pleasant and professional. The front staff is very friendly and helpful read more

I suppose I don't have anything to compare it to, but my visit went very well. I too was skeptical due to its location in a supermarket, but the people inside were very friendly, and I was helped right away. The doctor was personable and explained everything to me. Overall, I just felt very at-ease the whole time. They assisted me in finding a good pair of glasses and allowed me to gravitate towards what I felt looked best (although I did take photos and solicit feedback from a good friend since I am fashion deficient in ALL areas). read more

Terrible service, I had an appointment at 1:30 and 45 minutes later I was still waiting. When I went to the counter to ask how much longer it would take, they told me that it would be another 30 minutes. I decided no to wait any longer and I left. read more

I went there for my eye exam and Dr Cheng was really awesome! She was friendly and patient when doing the eye exam. She clearly explained everything to me during the test so i wouldn't feel uncomfortable. I could total feel that she passionate on what she is doing. Staffs there are friendly and helpful as well. I especially want to mention Tracy because she was really helpful to look up my insurance info and trying to explain to me my benefit. She even fixed my sun glasses for free! I LOVE this place! Would definitely recommend to friends and family who need glasses or sun Glasses!! read more

Convenient location, long hours, Dr. Cheng work on your schedule, Give her a try,

I went into Global Eyecare (located in Ranch 99) for my annual eye exam. Helen (the optometrist) was very professional and friendly. The service was great.....I ordered contacts and I wasn't able to pick them up so the doc offered to drop them off to me.I live in Sunnyvale and that's about 30 minutes away! Wow. Definately bring your family and friends to visit her. read more

After weeks of searching for a new optometrist in the Dublin area, I was exhausted. I called office after office and their hours were not only limited but did not cater to anyone who has a full-time job. Disappointed and defeated, I found Dr. Helen Cheng on Yelp. I couldn't believe that I wasted this much time when I could've just made an appointment online and be happy! Their online appointment system is very easy and fast to use. A few simple questions, jotting down your information and submit = you have an appointment confirmation. I was so elated to find a optometry office that had weekend hours. I have to commute from SF to Dublin everyday and trying to make office hours at 5 or 6 PM is not fun at all. The office location is inside 99 Ranch. I was super skeptical since I hate the idea that I would be going to an Asian supermarket to get my eyes checked. Seeing as how they're a small space, I thought they would try to scam their patients but I was completely wrong. My prescription barely changed and the staff and Dr. Cheng advised that I should save my money and keep wearing my frames and current lenses. I would not notice or see a difference since I wear contacts more often and glasses were just a backup. Most other optometry offices would have leapt at the idea of charging me more but they were upfront, honest and did not try to push extra unnecessary costs on me. With my co-pay from my VSP insurance plan and 1-full year of contact lens supply, I paid $110. This does not include my rebate of $50-75 (I haven't checked yet) so the grand total I paid out of pocket was between $60-35 if the rebate kicks in correctly. Very cool! My husband also saw Dr. Cheng the same day. She was very patient and took extra time to answer his questions without making us feel rushed. Unfortunately, had a very poor experience at his previous optometry office and had many questions in which he was hoping to have answered. He was very pleased with the service he received here and will be arranging a follow-up fitting appointment. The staff here was kind enough not to charge us for his fitting and exam fee because they had not fully completed it. The reason why they could not complete the exam was because Dr. Cheng had to order a trial pair of contacts that she wanted to make sure fitted my husband before proceeding to order him a year's supply. How awesome is that to have a doctor who gives a damn about their patients!?!? I did notice that they did not have a wide selection of glasses and sunglasses but that's to be expected for a very small office. I feel like for the ones they did have, they are very tailored for Asian faces so beware if you have a bigger framed face: the frames here will not fit you! Bottom line: If you're seeking weekend hours at a top-notch optometry office in the Dublin/Pleasanton area, go here! I'm definitely glad I went to get my eyes checked up here. :) read more

The review is not for eye exam done by Dr Helen Cheng, but the eye glass service. Dr. Cheng was patient and provided quite useful tips during my eye exam including eye dilation. Unfortunately after the eye exam, it was a humiliating experience to me. I have two insurance coverage (one from myself and one from my spouse). I know I always have an expensive eye glasses, which is the reason for my double insurance. The front office lady (called Emily) quoted me lens = $358, the cheapest frame after insurance = $40 additional, and copay of $35, total $433 for a complete pair. With my other insurance credit, she told me that I still needed to pay $240, the most expensive eye glasses quote I ever got. For an out-of-pocket $240 pair of eye glasses , I really wanted to do some comparison shopping before the commitment. Now it got very interesting. So I ask Emily for a copy of my eye exam report with the prescription info (I saw earlier Dr. Cheng gave the front desk a copy), Emily simply started to pretended that I was not even existed. I asked her multiple times. She was still very hesitate. Finally she made a copy of my insurance policy not the eye exam report and gave that to me. Since my eyes were dilated, I was not sure until much later. I was so angry with this kind of deceptive business practice. My insurance did pay them for my eye exam service, so I deserved a report of my eye exam. The real reason I wanted the prescription info again is to do some comparison shopping. If the price from Global Eyecare Optometry is competitive or even slightly high, I would come back for the eye glasses since I really appreciated the eye exam service I got. Now I am just simply disgusted with this place. Again this review is not for the optometrist, but the shop. Follow up: Dr Cheng emailed me the prescription report for my eye exam. Really appreciated the gesture. Overall I was very happy with the experience except the last glitch I guess. Now everything is in the good order. Thank you! read more

Pacific Vision+ Optometry - My eye exam report. Really !!! - Eyewear & Opticians Near Me - Pleasanton, California

Dr. Helen Cheng was the most comfortable and knowledgeable optometrist I've experienced. I arrived with friendly faces offering me magazines and candy as I was early for my appointment. Helen took her time with me as my old prescription with a past optometrist didn't seem correct. She offered me a some of options of contact lenses to try for a couple of days. Helen followed up with me to see what was the best fit for me. I ordered with her and she even found a great rebate for my order. My contacts were shipped to me and it only took a few days. Helen is super flexible with scheduling and the location is easy to find. I'm referring her to all the "blind" people like me to go to her! read more

This is the first place I came to when I wanted to replace my very outdated pair of glasses, and then I shopped around some more and decided to come back here to get them done. Their prices are competitive and cheaper than other shops around the area and the employees are welcoming. Dr. Cheng and Jasmine are great! They were both very friendly and helpful in getting me a pair of frames I liked. I literally tried on 50 frames maybe, and I was glad they didn't seem annoyed with me. They were also very good about making sure the glasses fit on my asian nose correctly, and they offered to fix anything wrong afterwards free of charge. The only reason I can't give it 5 stars is b/c the selection is a little small. read more

Another excellent experience! Dr. Cheng & Donna continue to have service excellence! I have referred my coworker to visit as well. Hardly any wait & as always, Dr. Cheng is on time. Plus, it's easy to communicate with her via email. Very prompt response. She definitely have my business years to come! read more

Love this place. We are coming here for 3 years. Dr. Lee is amazing. She is very caring. She is also very thorough...takes time to make sure she has covered all the issues. We had seem Dr. Chang too and she was also very nice.The staff is very polite. Usually on time delivery for contact lens etc..fits me in when I need an appointment urgently. Highly recommend this place. read more