Since moving to Florida my family has sent me many things from Orrville. I have begged them to stop…read moreusing Packship. To ship with them always costs a fortune and the service and quality is comical. First instance, my mom paid extra to have something delivered in a sensitive time frame - it did not. Second, my mom shipped a cooler that was a gift from my bridal shower (I don't even want to mention what Packship charged for shipping) and THEY DIDN'T EVEN BOX IT. They slapped a shipping label on it/taped the lid shut and it came all scuffed and scratched. Third instance happened today, Christmas gifts from Orrville to Miami. $50 to arrive after Christmas, okay whatever. They threw all the small gifts in a medium box and shipped it. No packing materials, nothing at all. There were multiple glass items including 2 coffee mugs. Everything is shattered. I'm sorry but if this is the effort you put into your business we will no longer support you - local or not!

I've used them for years and they are outstanding. I ship out 1000's of items a year and have had…read moreno issues.