I Just had great customer service at this Onpoint Branch!…read more We have been members for about 4 years (personal and business accounts) and have continuously been impressed by the way Onpoint conducts business. They do care about the customers and they go out of their way to help them out. I am currently out of town on vacation but needed to do some business banking. Akacia took great care of me and solved the problem I had! I will definitely continue being an Onpoint member and strongly suggest this bank/branch to others.

Be warned, this review will make you never want to get a loan here. I have a client who was…read morepurchasing his first home. Heidi Kirkpatrick was the lender in charge of helping my client. Everything started out smoothly. My client found a home, put in an offer, had it accepted, went into escrow, had an inspection, paid for an engineer certificate, and the owner of the home had to pay for tie-downs which aren't cheap! We were about 32 days into escrow at this point. We were just waiting on the appraisal. The appraisal was late. So I reached out to Heidi to get an update. She didn't respond that day. She then didn't respond the 2nd day after the appraisal was due. I didn't hear back from Heidi for another 3 days (5 days after I reached out to her and it wasn't over the weekend or a holiday). When I did hear back from her, she called me directly. I said, "Hi Heidi, did you hear anything about the appraisal yet?" She said, "yes, but we have an issue." She proceeded to tell me that she thinks the home my client was buying has been moved twice and that Onpoint credit union doesn't do loans on twice moved homes. She said, " I will try to find out if it has" and I said "same here, I thought for sure this home has only been moved once but I will look into this." She didn't give me more than 20-25 minutes before she called back and said " I'm pretty sure this home has been moved twice and I just found out we can't do loans on single wide manufactured homes." I said "did you find proof it's been moved twice?" She said, "no, I just think it's been moved twice" (she never looked into this and her response was extremely fishy). I then said " we have been in escrow for almost 6 weeks and you now just found this out? We have gone through inspections, underwriting, appraisal, engineer certificates, and a preliminary title report. You should've known this from the start and you've had an excessive amount of time to of told this to my client." This is where this review gets even more frustrating with extremely poor professionalism. She says, " I have to drop your loan and hopefully someone else can help your client." I called the DMV to see if Hedi called them like she said she would as sometimes the DMV can tell you if they had multiple travel permits on this manufactured home. The DMV asked every employee there and they all said "no one called about those permits." Then I call the engineer who tied down the home that Heidi was supposed to be in contact with. The engineer (Good ol' Russ, thank you) said "Heidi never called me to talk about the home being moved twice but in my original engineer certificate that I sent Heidi says that I believe the home has only been moved once and doesn't show any sign that it's been moved again and I'd be happy to put that in writing to help you guys with the purchase of this home." I couldn't believe my ears! Heidi lied about calling the DMV. Heidi lied about talking to the engineer and worst of all, she tried to put the blame on me (buyer's realtor) as if I somehow missed the fact that the home has been moved twice. She was trying to find another way to get out of this deal because she made the really BIG mistake of being 1 week from closing on this home and then telling my client that she can't sell single wide homes. She had dozens of opportunity to tell us this earlier in the transaction but to be honest, she should've known the minute my client went for a single wide home or the moment they reached out to get a loan. This could've cost my buyer thousands. Not including both realtors and the homeowner who have put a lot of work and money into this sale. Never in my 12 years of real estate have I ever had such a poor lender with terrible communication, a lack of empathy, a lack of professionalism, and such a straight up LIAR! My client was devastated and thought he lost his one chance to buy a home with the only cash he had at that time. I had to buckle up, find a new lender, and rush everything to get this fixed. Thank god for Renee from Landmark Professional who stepped in and made the rest of the transaction seamless. Training at this branch needs to be better. There needs to be accountability for almost ruining a transaction for a wonderful young family. Don't walk away from here, run away from here or you may have the same issue.

If I could give less than one star, I would. My experience with Movement Mortgage--and specifically…read morethe Bend manager, Chris Starling--was extremely disappointing. For months, I was assured that my financing was on track and was advised to proceed based on that guidance. Late in the process, underwriting determined that the loan we had been discussing all along--based on financial information I had already fully provided--was not viable. No meaningful solution or accountability followed. This resulted in severe and significant financial impact, along with avoidable disruption. With proper diligence earlier in the process, this outcome and the financial impact I suffered could have been avoided. I have no trust in Movement Mortgage and would not recommend working with them.

Chris and his team delivered best-in-class consultative, detailed and customized advice and…read moreexpertise - from our first call to close. Consistently coming in under budget with rates and estimates, our family could not have been happier with our experience and we could not recommend Movement more! Buying in Southern California is a challenge and even though we never met in person, Chris delivered on everything he communicated in a timely and budget-conscious fashion. The team always had our best interest in mind and as a first-time home buyer the process can be scary and you need a team of experts that can sometimes double as a therapist ;) Chat with Chris ASAP if you are looking for an on-time and on-target customized solution to your dream home goals!

Excellent experience with Brian Liebman and Prime Lending. Very attentive despite the crazy busy…read moremarket at this time. Highly recommend.

I worked with Derek on my purchase of a rental home. He was super professional, delivered on…read moreeverything he said he would do, and made the process seedless. I would recommend them to anyone!

I worked with Randy Vance and Paige Ledbetter at Directors Mortgage to refinance my first mortgage,…read moreand they did a great job. The process was very smooth, and Randy was very knowledgeable and helpful. I would definitely work with them again!

This is my second wonderful experience with Randy! He is great and will always be my go to person…read morefor these types of services. He was very upfront, a timely communicator and just wonderful to work with.

In a crazy competitive market the Mullin team was unbelievably responsive and helped throughout our…read moreentire process. Their communication , knowledge and level of service was some of the best I've ever experienced! Thank you so much for everything Michael & Rebecca! Steve

Rebecca and Michael Mullin were wonderful to work with. They are so easy to talk to and know the…read morebusiness inside and out. They made me feel like no question was a stupid question. They made the entire mortgage process so much simpler. I highly recommend this amazing duo!

Carrie was an incredible partner throughout the process of selling our home. Her support began well…read morebefore we ever listed--she offered thoughtful guidance on how to prepare our home for the market and helped us make decisions that truly made a difference. Throughout the experience, Carrie was steady, responsive, and deeply committed. She went above and beyond at every step, always looking for ways to support us and ensure our home was presented in the best possible light. She did everything she could to help us find a buyer for our home. We always felt we were in capable and trustworthy hands. Carrie genuinely cares about her clients and brings both professionalism and heart to her work. I would absolutely recommend her to anyone looking for an agent who will go out of her way to do the very best for you.

Carrie was an amazing realtor with top notch expertise in all things real estate! Carrie expertly…read morehelped us sell our home from advice on how to show our home, great MLS write up and professional pictures to helping with escrow paperwork and follow up to ensure timely processing and completion! Carrie managed us thru several offers and guided the process expertly and efficiently with our best interests first and foremost! I would recommend Carrie as your selling or buying agent . Her expertise will guide you professionally and thoroughly!

Applying for a mortgage is inherently stressful and fraught with problems, hurdles, unexpected…read moreroadblocks etc etc BUT our recent experience with Derek Bickel and his team was incredibly wonderful. His communication at every step of the process was impeccable and his " can do" approach was so reassuring We HIGHLY RECOMMEND Derek and his team. Go for it snd best wishes! Bill

I recently was presented the opportunity to buy my first house. It wasn't something I was really…read moreplanning on, but with the help of Katie and the rest of the loan depot team we were able to close in 9 days and the process was as easy as could be. From walking me through every step to her taking her laptop home with her on Easter weekend to get the loan started, everything went as smooth as could be. Not sure if it's always supposed to be this easy, but they sure made it seem that way. Thanks again! Pete

Where do I begin? Working with Beny was nothing short of spectacular. Can I give him 10 stars?!…read more Unexpectedly, we bought a house. And sold a house. And adopted a baby. ALL WITHIN TWO WEEKS. We had to be out of state and we thought the adoption would compromise the loan processing and closing on the new house. Beny arranged mobile notaries, scanned, faxed, called, and would have even arranged smoke signals if it meant getting us our dream home. He went above and BEYOND to ensure we were supported. This meant the world to us. I can not recommend him and his team any higher!!

First time using New American Funding for an investment property and had an excellent experience…read morewith Beny, Remi, and their team. They went above and beyond to help us get the best rate possible, communication was clear and concise, were accessible and available when needed, and kept us informed every step of the way. The most defining moment of the experience for me was their support and partnership when things unexpectedly did not go as planned as we neared the close of our escrow. They worked with us and our agent to figure out plan B, C, and D alternatives, which allowed us to close on time under a very high pressure situation. Had it not been for their partnership and teamwork, it could easily have resulted in us losing our deposit. In my experience one can make a good judge of character and team when things do NOT go as planned. They responded with speed and the utmost professionalism, and simply put we would not have closed on time without them. Thank you to the New American Funding team, I highly recommend them without hesitation.