Had to bring my car to Paddock to do allot of needed engine repairs. Even though it wasn't cheep, it was well worth every penny. The diagnosis and repairs were done at an amazing speed (put my last mechanic to shame), but to top the cake Aubrey Putnam, the customer care manager at Paddock was very nice and helpful and definitly knew what she was talking about, making it very clear and understandable what needed to be done. She was very good at her job. My hat is off to her and the mechanic that helped me and got my Caddy back to working order again. Give Aubery a raise! read more

Absolutely terrible experience. They messed up a simple oil change, and my car started leaking oil everywhere afterward. When I called, they refused to take care of it right away and told me to wait until next week. I wasn't going to risk engine damage, so I had to pay another mechanic to fix their mistake. I won't be going back. read more

Avoid this predatory service department. They use NYS Inspections as extortion.Eight months ago, they told me my brake pads were at 3mm and quoted $746. I went home, measured them myself at 6mm (double what they claimed), but elected to replace all pads and rotors myself anyway.I returned recently for a routine oil change and NYS Inspection. They intentionally failed my inspection under a generic "Service Brake System" code, verbally claiming my pads were down to 4mm and demand $996 (a 25% increase from their last quote) to fix it. I pulled the wheels at home and measured the pads myself--they are at 8mm.They are actively falsifying safety component measurements to trap customers on a 15-day rejection clock and force thousand-dollar repairs. I have already passed inspection at an honest, independent shop and have submitted a formal fraud complaint and timeline to the NYS DMV Consumer Services Unit. Do not trust them. Thanks for the response. One rotor has some surface rust, which is subjective and open to opinion. What is not subjective are the actual brake measurements. Your report stated that my front pads had 70% wear and the rear pads had 50% wear, and you "cautioned" them. Those measurements were inaccurate and misleading. I already replaced the brakes once based on your previous false measurements, and after inspecting them myself, the reported wear percentages do not reflect the actual condition of the brakes. I would also like to emphasize the 33% price increase for a front rotor pad replacement because you had the leverage of pulling my sticker. So maybe a participation trophy should be awarded for partially telling the truth read more

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I would HIGHLY AND STRONGLY URGE to anyone, NEVER to step foot on Paddock Chevrolet lot! Unfortunately, I should have taken the advice from several people I spoke with who said to stay away, but I proceeded with a purchase of a use vehicle. I tried to give the benefit of the doubt feeling people sometimes don't have the best experience but that doesn't always mean the same for everyone. I WAS WRONG! To summarize, I purchased the used vehicle, which I fully understood the realism of the mileage and year of the car, and immediately on the thruway drive home the wheels started to shake. Keep in mind, this was also after making a trip to pick up the vehicle, which was paid in full, for them to tell me I have to come back a week later because they didn't bother to properly do lien paperwork with the old owner as I was on my way to the dealership! Once again, I tried to stay reasonable regarding the used vehicle. I took the car to Dunn Tire, spent $150, and 3 out of 4 tires were on backwards and not balanced. Fast forward a month, we are very big on proactive maintenance and check fluid levels often, no oil! Went and changed oil, just to be safe, even though they specifically told me that was part of their point inspection for the sale of a used car. That point forward we were putting oil in the vehicle every 3-4 days, depending on distance of driving. Fast forward over the next several months of the nightmare taking the car to their service department multiple times, then they request I take it to another dealers service department, which took them an hour to determine a major engine issue. Multiple phone conversation, multiple different people, multiple trips to the dealer, run around, more phone conversation, more excuses, reaching a point where phone calls are not returned after saying they would try and do their best in making this situation right, to basically get to the point of them expressing it's not their problem, I should have bought their $4000 extended warranty, etc, etc, etc. To make matters even worse, this was my sons first vehicle, and he loved it. There service department is either out right liars or TOTAL incompentents! They do not do proper vetting of vehicles and I do not believe they do any proper point inspections before throwing a used vehicle on the lot for a quick buck! There sales team members are rude and dismissive and could care less about your experience after you are not their problem anymore! I NEVER want this to ever happen to anyone else! We lost thousands of dollars trying to dig out of the nightmare for a car we only had possession of for 8 months! GO ANYWHERE ELSE!! We have so many options in WNY, PLEASE use the other options! Paddock should be embarrassed and ashamed, but they are not, and that shows who they are! read more

I bought my very first car at Paddock Chevrolet few months ago, and the experience couldn't have been better! I worked with Joseph Miller, who was knowledgeable, patient, and genuinely helpful every step of the way. He took the time to answer all my questions, explained my options clearly, and made the whole process smooth and stress-free. The best part was that there were multiple options for me to test drive before I finalized the one that felt right for me. The dealership itself was clean, organized, and everyone I interacted with was professional. read more

Wouldn't recommend whatsoever. The mechanics and salespeople are not professional whatsoever and tend to make you feel stupid for asking questions. I'd much rather get my vehicle looked at by a mom and pop shop. read more

Thieves!!!! Ok- so you have to pay with cash or debit card to avoid their $15 surcharge. I paid with a debit card and was still charged $15 more! This dealership is so horrible. They will rob you at every turn! THEY SUCK! If they wonder why customers have bad attitudes - stop stealing from people! I'm still waiting for my $15! DO NOT BUY A CAR FROM THESE THIEVES!!!! read more

I found Brandon Cook to be very easy to work with . No high pressure sales pitch , just decent customer service . He was helpful with any questions I had . I did have to wait quite awhile for the finance guy to finish up the paperwork when picking up the vehicle . I really wanted another Chevy Trax, but since they were heavily back ordered, I settled on a Chevy Equinox . It is a pretty nice SUV that will keep me safe during those Buffalo winters . I would shop there again . read more

Paddock Chevrolet - Auto Repair Near Me - Kenmore, New York

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Rude salesmen that are only nice to you if you make the sale that day. They do not want you to go home and think about the sale even though it's one of the biggest purchases. My salesman was incredibly childish and basically threw a fit when I told him I was going to think about it and possibly come back. Ended up going somewhere else with a much nicer salesman. Never again Paddock read more

The 1st time I went here I thought it was costly, but they went right to work, I can't think of a better place to take my car they did my inspection and of course I passed, because they worked on my car this place has the nicest people which makes me feel at ease and the lady who answers the phone was patient and nice, all I like to say is thank you,, Chevrolet for being patient and kind, also the driver that pick me up a couple of weeks ago. read more

Not sure I would ever work with them again. Was trying to buy a car from Ann Arbor to pick up over the weekend. After spending the money to have a car evaluated by a 3rd party mechanic at 12:45pm 12:50 I say "I can give you a call so we can take care of the deposit" 2:02 pm agent ask if Mechanic is bringing car back 2:30 I say I will call Mechanic 2:31 agent says car is here all good 2:59 agent says "Bad news David another customer jumped on that Volt it's sold " Mechanic noticed rotors were in bad shape - agent agreed to have them checked in shop at I told the agent I wanted to make my deposit at 12:50 and here at 3pm I am told the car "JUST" sold. Absolutely shady as heck. I have the text log to prove it all. read more

Brought my vehicle in with the issue I needed fixed already found. I advised the service representative I had a speed limiter on my van from the prior company that owner it that I wanted reprogrammed to remove so I could go over a certain speed. The service representative and a technician immediately said, "hmm not too sure about that", which should have been my sign to leave... After signing a "Diagnosis Fee Waiver" and leaving my vehicle with them, I left to walk my 20 minutes home. Right when I got home (only took them a few minutes to look at my vehicle?) I got a call from Paddock stating, "Yeah we think it could either be a speed limiter or some aftermarket wiring in the back causing this issue, do you want us to continue looking into it? It will cost you more." The aftermarket wiring was a single wire connected from a very obviously placed portable battery, up to a fan. Not connected to the van wiring in any way, and no modification to the stock van wiring have taken place. I said no, do not continue to charge me and picked up the van. So I basically paid a $110 diagnosis fee, although I had already diagnosed it was a speed limiter causing it, for nothing. Just seemed like a scam overall. I brought it to another shop, they agreed it was a speed limiter, and reprogrammed it within the hour to remove it. That is all I was asking for, but Paddock could not deliver and I'm out $110 because of it. read more

Bought a used car from them. Was told by my sales man Aaron that it was all wheel drive, come to find out that it was not. Car had rust bubbling under the paint on the hood. Again was told by Aaron that the shop would reach out to me to schedule it to be fixed. I tried a few times to reach out to Aaron, and was told he would again get with the shop to have the manager call me.My last attempt to reach Aaron has gone unanswered. Went to a smaller company to get better service only to be lied to and ignored. No resolve or answers from management read more

We went to visit Paddock Chevrolet after making an appointment with "Ron". We didn't know to much about Chevis but we're anxious to see what Paddock had to offer! First impression was wow, they're a bigger dealership than I remember from 1990s! Clean, modern, & impressive show room upon arrival! We drove a black Equinox all wheel drive Premier! I couldn't believe how loaded this car was! I think my eyes and sensory were in overload, in the best way possible! The 2 toner beige/black leather seats were gorgeous! The inside of vehicle felt like luxury meets sporty all in one SUV! The outlets and charging options were endless, heated/cooling seats, lumbar support, 360 degree back up camera, heated steering wheel and soooo much more! We were shopping for our 20 year old daughter and myself to share a vehicle. The outside of Equinox was beautiful but wasn't sure if it was fresh & modern outside like the inside! I was worried suv was to big and loaded, coming off a car! This SUV feels solid like cars should still feel like! I can't say enough for the Professional and kind spirited salesman Ron & his colleague Frank! I was so impressed with this dealership! We had to decide between 2 SUVs today, at 2 different manufacturers/dealers! My husband decided Equinox was more than equipped, maybe too much, so we ended up with different manufacturer, yet I sit here wondering who the luckiest person to run into Paddock Chevrolet and lease/buy this unbelievable Equinox AWD Premier will be! Call & ask for Ron, tell him Liz sent you! He will find you exactly what your looking for and won't quit til your equipped & satisfied! This dealership makes you feel human, like customer service should be! I felt comfortable, and knowledgeable after conversing with Ron! I highly recommended you give Paddock Chevrolet a chance when car,suv or truck shopping! I'll be keeping them in mind in near future! read more

Paddock Chevrolet - Look at these seats~Equinox 2023 - Auto Repair Near Me - Kenmore, New York

Horrible experience. They use rudeness to make you nervous to overlook the car's problem. I asked the to give me a low mileage chevy equinox with no issues at all and they offered me a 2020 equinox with silver color and they said its like new. But in testing I recognized its transmission problem that they didn't expect me to understand and when I mentioned they simply said it's a used car. They tried to sell me a broken car. Also the guy was angry with insulting behavior. read more

Hey Joe O. Stop with the BS. I left 4 messages and you refuse to return calls. Not very professional. I know 3 other people who are having issues with your dealership. Nice way to treat a customer that's been buying vehicles for many years. Never again. read more

Under promise, over deliver is not the motto of this business. This review is primarily based upon the Service Center. My family has been buying cars for years, growing up blocks away my friends and I would always walk through the old used cars lot checking out the different vehicles and dreaming of what we would one day drive. Now being "grown-up" and a car owner those dreams are not the reality. In family tradition I've bought my current vehicle from Paddock. My sales experience was nothing spectacular however I don't ask for or expect much. Also my purchase was unexpected and therefore unplanned due to demise of my previous car due to age. Since getting Arcee (my aveo) I have been coming to Paddock service for most oil changes and always for their vast mileage service menu. At first you would think there would be a family loyalty or customer loyalty plan. Both of my parents bought their cars here, most of their service happens here and yet even though the majority of my business is brought here I am just another schmuck. The service of the Customer Care Managers is inconsistent, some have looked into my previous service history to recommend what to do and others just up-sell the next higher cost talking above the average person's understanding. They also provide little to know follow-up. This includes by phone or sitting in the lobby.They must make enough on the markup that they dont need to sell on service. I'm not sure if taking too many appointments is a problem either however even though I make an appointment and show up well before my scheduled time I seem to be the last one served, pushed out to a later end time and end up taking the shuttle back to wait it out at home or walking to my parents' house. Overall car ownership is expensive and if you want to keep your car in great shape be prepared to shell out some bucks however without the cushion of great service the pain to the wallet is greatly felt. read more

Paddock Chevrolet - The waiting room for the service center. - Auto Repair Near Me - Kenmore, New York

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DO NOT WASTE YOUR TIME! They said they negotiate so I came in to see a specific car. The car I wanted to see, had 10k more miles than what was online. They had another one in a different color, but didn't look the same. I browsed around and found another car I really loved. During my test drive the windshield wiper flew off on the highway, there were also a couple other things wrong with the car. My sales person said to sit down and we can talk and run numbers. As I'm doing that, someone else test drives the car, puts there germs all up in it, more miles on the car, etc. I spoke out about how upset I was, wanted to look at the car again because its obviously not the same car anymore. They said they understood, but still came back with no money off for all these troubles, stress and aggravation they caused me. I asked for 1k-1500k off and even though all the above happened... THEY WANTED ME TO PAY STICKER PRICE FOR A USED CAR!!! AND WHEN I'M PAYING CASH!!! This place prides themselves for being around 80+ years, but it is just how these scammers get you in. Upon waiting for my uber outside, I saw a sales associate get out of the car, alone (no customers) and parking it in the sales lot. SCAMMERS! read more

Just bought a brand new Chevy Silverado 2500 on 03/23/24. Upon picking it up I noticed the steering wheel was not straight while driving in a straight line. After contacting the salesman Ron Zambito and informing me to come back to the dealership so we could go to service. After going to the service department we were told that there was nothing he could do for me until the vehicle has 750 miles on it cause this issue was caused by the shipping of the truck. I have never heard of this and there is nothing noted on the cooperate website about this issue or any were else on the web. If I would have test drove the vehicle and noticed it I guarantee you they would've fixed it immediately. This is poor customer service and was just sent away so they didn't have to deal with the problem that day. read more

Whoever answers the phone here needs to be spoken to. I called to ask about an oil change stating I couldn't remember if they were free or how that worked (I have had leases in the past where the first 5 were free sort of thing). I was very friendly just looking for more info. I could feel the woman rolling her eyes through the phone. She said "for what." I stated my car type and she continued with the condescending tone. She said "I dont know why you would think they're free." I explained my previous lease kinds and she screamed at me that she would need a VIN (yeah, no duh!) The tone was enough for me to say "okay, I am going to call somewhere else." I cannot stand when people on the phone make someone else feel stupid, which is exactly what she was doing. I was simply asking a question. She could have politely said "no I'm sorry; not sure why you thought that but they are X amount" OR, just transfer me to Service? No need to make me feel like a POS? I have had issues with other Chevy locations before where I call the front desk, they ask what dept, I say "Service" and they thoroughly question why. But then if I call them and say I need an oil change, they act annoyed like "OH SO YOU NEED SERVICE." I know nothing about cars! I don't work at Chevy! I am simply a person on the phone asking for help or requesting a service. Where have people's social skills and professionalism gone? It's literally YOUR JOB to be helping me and i am not being rude - you are???? Wtaf. read more

I'm highly upset and annoyed.. I dropped my car off yesterday at NOON for a simple oil change and tire rotation. Russell let me know that it would be about longer than normal wait times bc of them being short staff, not a problem... I'm left waiting all day for a follow up call to say that my car is ready. Come to find out the dealership closed and no one called me to say my car was finished. Extremely unprofessional and careless! I had to get to work and that threw everything off because a simple person could not do their job. I spoke to the manager who did absolutely nothing but say that he would talk to Russell... which is great but what are you going to do to fix the current problem? Oh that's right, nothing. I will NOT be recommending anywhere to Paddock services for any reason as it seems their staff can't handle simple job requirements nor will I be returning. Sincerely, One Unsatisfied Customer read more

I booked an appointment for service on my Chevy Tahoe. The person on the phone at the time of the booking was less than knowledgable but I got an appointment. I arrived as scheduled and was told that the service department was backed up and they probably wouldn't be able to get to my vehicle until the next day, which was a Friday. When I asked if possibly the vehicle would be in service through the weekend, the service advisor acknowledged that possibility. At the point, I declined the service appointment and took the vehicle to another Buffalo Chevy dealer, where I was treated with courtesy and respect. I would avoid service at this dealership because if they can't get scheduling correct, I wonder if they can perform service correctly and competently. Fortunately, there are many other Chevy dealers in greater Buffalo. read more

My daughter is a College Student in Buffalo and lives minutes from Paddock Cheverolet so she took her 2022 Toyota Rav 4 with 18,000 miles on it to them for an inspection sticker. The car has had all of the scheduled mainatanace performed since new.They told her she needed new brake pads at a cost of $700.00 to pass the inspection and showed her a picture of some rust on the rotor and told that is why. Funny no picture or thickness of the brake pad was given to her. Thankfully she called me and I told her to take the car some place else and the car passed with no problems. This dealership should be ashamed of there practice of praying on unknowing young women to line there pockets. Outrite discusting!!! Beware of this dealership and it's practices!! read more

Had a 9:20am appointment to have four tires replaced just left at 12:30. Everyone waiting even those who came in after us left before us. Over three hours Wow I guess it was the techs first time replacing tires. Never imagined it would take so long. TV in the waiting room was on a loop of the most boring useless programs ever. If I ever need service again I'll pack an overnight bag. read more

I leased my vehicle from here. The sales guy Mike P. was very helpful and nice and got me a great price on my new vehicle. However I went back to have it serviced I had a terrible experience which has been reviewed and responded to by management. They gave me an extra 'free' oil change, which isn't anything special because I get free oil changes with my lease. read more

Paddock Chevrolet - Waiting room for service center. - Auto Repair Near Me - Kenmore, New York

Went in early in the morning Saturday to get an oil change. I thought I had an appointment through their website, but I guess it was lost due to bad Wi-Fi. However, I think that was a bad omen for me to avoid this place for future reference. What was initially supposed to be an oil change turned into a busted gasket, brake replacements, tire rotations, and more that I was able to handle financially. Moreover, what was supposed to only take an hour ended up wasting my entire day (closer to 5-6 hours!!) for some general upkeep. I was told a long time ago to come to the dealership for convenience, but I can guarantee I am NEVER coming to this place again, no matter how convenient it might be. read more

Took over 41/2 hours to get my car inspected. about halfway in they said it had failed inspection unless i buy all new tires. i denied the service since they were double what i'd pay anywhere else. went back to pick up my car and had to wait about 2 hours to get in touch with the man who had my keys. no apology or even acknowledgment of the wait. they don't care at all about their customers read more

These guys rock! They were able to get me out of a horrible deal from another dealership and into a great SUV with a much better interest rate and much better payments! Sean the salesman did an incredible job finding me a great vehicle and Mr. Skinner made financing almost painless( I usually HATE the car buying process). Definitely 5 stars! read more

This is the LAST place you should ever purchase a car. They lay it on thick prior to the sale but once they have sold you the car they are so awful. They try to wiesel out of the warranty, lie about repairs, and customer service guy does not answer his phone or call people back- to the extent that you will have to drive there to get anyone to talk to you. read more

In my life time, I have purchased three cars. All were Chevy's and all from Paddock Chevrolet in Kenmore. On May 8th, I paid in full for a 2024 Chevy Blazer, again from Paddock. On May 14th, just seven days later, the car had to be towed back to Paddock as the transmission quit working. The car was not drivable. The transmission problem was a known issue as bulletins had already been documented by GM. Also, another Blazer was in the Paddock garage with the same issue. After 31 days in the shop, the service manager Dave, said the car was repaired and needed to be picked up. I expressed my concern over keeping the car, now that the New York state lemon law was in effect. I was directed to contact Steven Fildes, Paddock's general manager. Steven, said that my name was on the deed, and as far as he knew that meant the car belonged to me. I mentioned the Lemon law, and he replied "that is New York States Law, not Paddock policy" and then referred me to GM. I had been contacted by Dominic, a GM "executive team member" on May 22nd. Dominic ensured me that he was doing everything possible to get the parts for the vehicle shipped as soon as is possible. He did not say anything else of value across many other conversations. I contacted him after I spoke with Steven, I wanted to discuss my options under the New York Lemon Law, he directed me to the dealership. Dominic offered Chevy reward points as compensation, but refused to discuss anything further until I had picked up the car and "drove it around for the weekend". I am disgusted. If my communication and customer service skills were as poor I would not have a job. It amazes me, that these guys do. I have reached out to my attorney, and am pursuing legal options. Just read some of these reviews... read more

Great customer service and helpful staff. Came highly recommended. Will definitely be back when my lease is up to shop for my next vehicle.

I'm updating my review because Paddock did NONE OF THE FLUID CHANGES AT MY LAST VISIT on February 1. Never changed my oil. Not even window wash fluid. Nothing. Yet they charged me a fortune on two services I suddenly needed. And of course none of their files reflect anything else being done. Pretty convenient. So now I'm back on April 20 and have to pay for an oil change. Paddock has become the king of bait and switch service. Steer clear! You lost a customer, Paddock. Your service SUCKS. I am vigilant with service and you are vigilant with scam tactics that bring in money for YOU. Not fair. Not at all. It makes me sad too. Paddock was never this way before. Idk when it took the terrible turn but it was an awful one and one that is unacceptable. I'm done. Id give you zero stars if I could. Paddock does not care about its customers. It cares about itself! STAY AWAY! read more

Worst experience in the Paddock service department. The details of how this day went down hill, is too long to mention. If I was Duane Paddock, I would seriously start reading the Facebook and Yelp reviews. You need to make some serious changes and improvements in your automotive service area. I'm embarrassed for you. read more

This is a place you can buy a car in Kenmore. Its also a place people get their cars repaired. I have been there many times for that aspect. Getting into and out of the parking lot here is a MESS. Just a total mess. They have a sign "Parking next block", but when you get there it snot clearly marked etc. If you need to buy a car, this is probably a great location. And my friends who use it as a oil change etc place are happy. But when I have to go there to drop off and pick people up its always just a nightmare parking wise and turning into the lot from Delaware Avenue wise. 3 stars for the services they offer. 1 for the pakring/access. read more

In July, my husband and I came to Buffalo to visit our daughter who's currently in Graduate school. One of our goals while there was to buy her a car. After visiting several dealerships we decided to pay a visit to a Paddock Chevrolet because we owned a Chevy before and it was very reliable. We were met by Sales representative Sean Hennessy who was extremely friendly and a pleasure to work with. We then met with Todd Skinner who was also very nice during the car buying process. Then, we worked with Alissa Miller regarding insurance and plates and she was very patient and kind. Of all the car buying I've done in my 30 plus years, this was by far the smoothest and least stressful experience I've ever had. After leaving the dealership my husband and I were not a quarter of a mile away when our tire blew out. After having issues changing the flat, I called Todd Skinner. He showed up alongside Sean Hennessy to help and neither left until we had everything fixed. (Mind you, the flat tire wasn't even on the car we purchased from them!)These guys are a true blessing and we are so grateful to have come into contact with such kind people. I wish there was a Paddock Chevrolet in New York City! read more

Paddock Chevrolet - Auto Repair Near Me - Kenmore, New York

Bought my truck here a year ago. Staff and sales team were very friendly. Over the past year they have followed up with me to see how everything was going with the truck. Have came for several oil changes, they have been able to get me in and out under 45 minutes. Had poor service years ago in the past but the last year has convinced me to keep coming here. read more

Terrible service. I waited 3 hours for an oil change and rear wheel well liner installation. I kept being told that "we were close to being done" but I continued to wait for several hours. I will go to West Herr for service from now on. I have bought multiple vehicles from Paddock and will not be returning. Obviously Paddock doesn't care about all the negative reviews on Facebook and Yelp since they can't even respond. Update - Its not worth my time to contact Paddock. I already made an appointment with West Herr for some mods on my Silverado. Thanks Paddock! read more

I went today to test drive a truck because I think I might want to get it ...The salesman (JT ) awesome but unfortunately he wasn't the guy that helped oh I mean didn't help. So he comes in sits me at the table asked about my current car we share information . He says I will be back disappeared for a while comes back asked more questions then comes back with the purchase amount WHAT ? Can I look at the car ???? At that point I was over it and left ... Don't let the round guy help he SUCKS HEY ITS CUSTOMER SERVICE ... RUSH into the sale ... smh read more

I am really giving it NO STARS!!! My husband just spent 1 1/2 hours waiting on his lunch hour for his truck to be inspected. When he inquired about the wait, their response was "oh didn't anyone tell you, we are short handed, we haven't looked at it yet". Is that what you call customer service? It's all about communication people, figure it out. I also went here when I was looking for a new vehicle. They offered me $700 for my trade, got $4500 at dealer in Lockport. DON'T WASTE YOUR TIME AT THIS DEALERSHIP!! read more

UPDATE - I was asked by Paddock to reach out to them to discuss my review. Why do I have to reach out???? You have my info. You know which customer I am and can easily look up my info and follow up on your horrible service. Look me up, call me and invite me in to discuss my horrible experiences with each employee present. I know that will not happen but I think Paddock can do a better job following up on customers than telling them to call after reading a bad Yelp review. read more