Although the shipping ordering process is convenient, there is zero customer support. When USP (USA) lost the package, they investigated and supposedly notified paket.se of the claim and to reimburse the sender. Paket never contacted me. On paket's website they do not provide a phone number but an online submission form that I used 4 times over a month, without response (incompetence or intentional fraud?). The email address provided in the original order confirmation email (se_support@paket.se) as well as support@paket.se (found elsewhere) both bounce (incompetence or intentional fraud?). I tried writing from 3-4 different email addresses, and different servers to eliminate any problem from my end. I called their phone number (not listed on their website) 4 times, mostly getting the runaround (such as "there is no claim on this parcel"; "we have not received any messages"; "it's now over 60 days since the loss and too late to claim"; "I will look into this and email you" = nothing). I was given 2 other email addresses (jab@billigpakke.no and mail@paket.se) which I tried. After 3 days without reply, I made a webpage with all the information and gave the web address over the phone. Finally I received an email stating I would be reimbursed for the shipping cost in 10-12 working days (about 72 days after the loss of the package!). Never mind that the bank card lost with the package caused me lots of agro, waste of time and money. So far they have shown no acknowledgement nor intention to provide working means of contact on their website. Obviously it serves their purpose to not receive any customer complaints or claims, and to hold-on to the shipping fee forever or as long as possible. I recommend customers test paket's online contact form and email address before giving them any money. read more
