I recently visited Homewood Suites Epic for my daughter's very first sleepover -- so my nerves were…read morealready doing the absolute most. What I did not know was that the Illustrious Ladies of Alpha Kappa Alpha Sorority, Incorporated -- the ABSOLUTELY BEST sorority ever -- were also having ceremonies that night. Beautiful for them, chaotic for me. I pulled up expecting valet, only to be told valet was reserved exclusively for the AKAs that evening. Now listen... I respect it. If anybody's going to get special treatment, it's the ladies in pink and green. But for me? Whew. That meant I started driving... and driving... and driving. Forty minutes, y'all. FORTY. Between the restaurants, the event, and the already limited parking, it was a full scavenger hunt with no treasure. I finally tried the parking deck -- only to discover it ends abruptly at the top with no turnaround space. No warning signs, no heads-up, nothing. And because it's Girl Scout cookie season, I'm in our extended Escalade. Picture me at the top of this deck, realizing I have to reverse all the way back down. I could've cried. Actually, I did cry. My daughter is in the back asking if she's still going to the party, and I'm trying to be brave while my anxiety is sky-high. I went back to valet, desperate, and they basically said, "It's just a bad night for parking." At this point, I'm ready to cancel everything and go home. I called the front desk and spoke with a woman named Miccah (I hope I'm spelling that right). She was so calm and reassuring. She told me there were 12 underground parking spaces available, so I felt a little better. I drove down there... and there were only two spots left -- both for electric vehicles. And the elevator? Not working. Now I'm underground, no reception, no parking, no elevator, and a 9‑year‑old with me. I drove back up and called Miccah again like, "Girl, just cancel this. I can't do this. I've been circling this place for 40 minutes." And then -- the turning point. She said, "My manager is walking outside right now. He's going to move his car so you can have his parking space." When I tell you Alexander came outside and did EXACTLY that... that man was a blessing. He moved his own car so I could park safely and get my daughter to her sleepover. That is customer service times 1,000. When I checked in, I told him I felt like I was about to pass out. He said, "Ms. Page, don't pass out, don't pass out -- do you need a Coke?" And he actually brought me one. The kindness, the attentiveness, the humanity -- it meant everything after the ordeal I'd just been through. Because of Miccah and Alexander, what started as a nightmare turned into a stay I will never forget. Hilton, keep them. Celebrate them. Promote them. They are the reason I didn't break down in that parking lot. But Hilton... please fix that parking situation. It was truly ridiculous. And to the ladies of Alpha Kappa Alpha Sorority, Incorporated -- the absolutely BEST sorority ever -- congratulations on your ceremonies. Y'all looked beautiful, and I love that the hotel rolled out the pink-and-green carpet for you. I just wish the parking deck had rolled out a little grace for the rest of us too. Thank you to Miccah and Alexander for rescuing my night and making my daughter's first sleepover a success.

I'm pretty sure this place invented the word "Welcoming"…read more Not only do they allow dogs to stay here, she was allowed to sit in the lobby bar and hang out with my friends and I every night! Staff would walk by and greet her all the time. We felt right at home here. It was only her second time ever staying in a hotel and the first time was not a good experience. She relaxed instantly here. And when be front desk supervisor, Alexander, found out that my flight wasn't until later in the day. He gave me a late checkout, so I wasn't hanging out in the lobby the whole day with my dog. I absolutely will be staying here again whenever I'm back in Texas.

Basic breakfast. Scrambled eggs only (lil watery), single meat, changes by day. Solid oatmeal…read moretoppings. Standard coffee/ tea station. Hotel very clean. Gym too. Beds comfy, walls appropriate dampening. A/ C kept cold. Front desk & housekeeping very responsive. Will return if in the area again.

Very clean, quiet, abd we had arelaxing sleep- Room was nice, one of the better shower set-ups. The…read moreStaff (especially evening) was super friendly & helpful. We enjoyed the location and access to places we wanted to go. (Globe Field, Restaurants). The Pool & Fitness Center was above average, and we utilized both. Water was chilly,but invigorating- LOL Breakfast was good, pretty standard, except for my amazing waffle shaped like Texas. It was as good as it looked. Only one ice machine was working or had ice and that was on the 4th floor.

Hotel itself is fine other than the auto AC that turns off if you don't move while in the room. The…read morevalet took all the hotel parking and there was no where to park until they shuffled cars around took about 20 min waiting on them to do that. This fire alarm went off on Saturday and Tuesday everyone running down the hallway half dressed kids crying, it was chaotic, wife has PTSD and it sent her through the roof. I don't know how you screw up a reservation but the manager somehow did after I had went downstairs to have the issue resolved I had to go back and have it corrected a second time after my key for my room and breakfast didn't work because they checked me out. Again they fixed that but staying at a Hilton should not be this insane. Because of the issue created on the reservations the maid walked in twice without knocking. SMH, totally ridiculous!

I checked in for a work trip and love staying in this area. The hotel is in a great area with lots…read moreof activities and restaurants all around. I spent time at the lobby bar with coworkers and they have a very good selection of grab and go items if you don't want to leave the property. My room was on the 3rd floor and it was very spacious with lots of closet and drawer space. They have plenty of parking either in the garage below or at the end of the plaza. One day I had to park in the garage at the entrance but once I ate dinner, I found a closer spot. The young lady who checked me in was very nice.

From check in to check out everything went smooth. We spent 3 days and 2 nights here. We had a 2…read moreQueen bed room which was furnished with a tv, microwave, fridge, single serve coffee maker. Fresh sheets and towels, great place to shower and get in some sleep during our vacation. They also serve a free breakfast, eggs, sausage, biscuits and gravy, assorted cereal and milk, self serve waffle maker, variety of cold juices, coffee, tea, oatmeal, fruit and yogurt, toast and bagels. The staff were very friendly and welcoming. Ample parking with easy in and out access. There is a pool, jacuzzi, a meeting room and fitness center, they also offered a laundry room however we didn't need to use that facility. Soft yet firm beds, a/c that worked great. A place we would come back to on our next trip to Grand Prairie, TX. 1 thing to point out, the water pressure of the shower was great, I can't recall another hotel/Inn I've stayed in with great water pressure. lol, sounds funny but it's greatly appreciated.

I'm totally disappointed in LaQuinta . My family & I traveled here from Houston to celebrate my son…read morebirthday & get greeted with a room full of mold . The smell was awful & my entire family have asthma . I did notify front desk & he told me wait till the morning he have no room to move me . The carpet is wet by the ac & the room smells horrible . We drove to far to have to sleep in a molded room . I'm disappointed that LaQuinta would offer someone a room like this when whomever cleaned room should have notify management. On Sunday 9/15 the manager Ariaa assured me they all knew there was a leak in room & tried to fix it but sorry it wasn't fixed . Update: Spoke to Merry the manager & she also knew about the room being mold/mildew infested & not appropriate to rent out . I asked her 9/16 to come verify & she refused so I ask for maintenance. I've been told they don't care & it's true . I paid for a Queen double room and got a dump in exchange for my hard earn money . When asked for a refund she said NO . The safety of residents here not prioritize even after I brought to Merry attention there is stick a brick propping open an exit door . I slept with extra precautions yesterday. I want my refund back from this horrible experience & my family members chest hurts bad from inhaling all the mold from this past weekend . We all suffer from Asthma bad.

We arrived at this hotel on a Monday afternoon. Our initial room was located on the fourth floor…read more Immediately upon walking in we were hit with a foul smell. I mean the smell was so loud that it appeared a dog had relieved himself on the carpet and no one bothered to clean it up. Of course we requested another room. We were told that dogs can stay in any of the rooms at the property. I think this is a mistake. They should designate certain rooms for dogs. Anyway, our new room was located on the first floor. This room also had a foul smell. It was not as bad as the first room, but still present. I had to go to the store and get cleaning supplies (bleach, pet odor eliminator spray, and deodorizers) to make the room livable for me. I don't understand why a hotel that allows pets would have carpet in the room and upholstered furniture and even walls. All of these items retain odor. The room itself is a nice size with basically a full kitchen. You can request a hot pot from the front desk if you want to prepares a meal in your room. The gym and pool were both open. However, they are not currently serving the traditional breakfast that they offered pre COVID-19. Breakfast is a brown bag with an orange, a muffin and a bottle of water. Yep, NOT breakfast. What I find interesting is that they are a Hilton property and I have stayed in several other Hilton properties during COVID-19 that continue to serve a traditional breakfast. I am assuming this is a local management decision and not a corporate decision. Also, housekeeping services are only provided on Wednesday. The only thing I notice that they did was bring new towels, and toilet paper. The staff were not particularly friendly. I don't recall ever being greeted when I walked past the front desk. I also had to wait for a staff to appear to request items. For example, since housekeeping is not provided I had to empty the trash cans in the room. I needed more trash bags. I had to wait for the staff for several minutes. Additionally, on another day I needed tissue. I waited, and waited, and waited and never saw a staff. I ended up just taking a roll from the pool bathroom. I also noticed that staff spent a decent amount of time on smoke breaks. In conclusion, based on the rooms smelling like pets, Combined with the below average customer service I have no desire to stay at this property again.

Stayed for one night. Staff is super friendly, rooms are huge, clean, elegant and functional…read more Plenty of typical hotel perks including shampoo, soaps, and other toiletry items. Breakfast is included in room (from 6-9 weekdays). A bit noisy as it's conveniently located by the interstate, but overall a good place.

I booked a room at this hotel because I was seeing a concert in Grand Prairie and did not want to…read moredrive home for an hour following the show, so this was very convenient. The hotel appeared to be new or new-ish. Everything was clean, modern, and in good condition. The carpets were not worn down yet. Check in was easy (as usual). Ample parking. Hotel is near restaurants if you don't want to pay inflated hotel prices. My room was fine. Clean. Bed was comfortable. The room was mostly quiet although I did hear some people yelling at each other about 1:30am. But that is not the fault of the hotel. I give this location 4 stars for two reasons. First, for some strange reason, the hallways were not air conditioned. It was over 100º outside and not much cooler in the hallway. My room was freezing when I entered and stepping a few feet from hot to cold was odd. They also have annoying music that plays nonstop in the hallway. Luckily, you can't hear it in the room. Second reason is that the AC in the room was kind of loud and difficult to control. 74º was too cold, 75º the heat came on and the room was warm. I never did get that one figured out. Overall, it was a convenient and pleasant stay that served its purpose.

Stayed here several times, hotel is decent and staff were usually helpful…read more Management on the other hand... I traveled into Dallas expecting to stay 3 nights. Hurricane Helene was heading toward Atlanta so I had to change travel plans and called at 1115, the morning after my first night, to let them know I had to check out to catch an earlier flight home to make sure I was home before the hurricane interrupted travel. The hotel charged me for the second night at a rate 1.5x higher than my first night. Despite multiple calls to ask the hotel to do the right thing, they have refused to issue even a partial refund for the 2nd night. As a titanium Marriott Bonvoy member, I'm pretty shocked at the hotel management's lack of empathy for the situation.

The lobby was very nice and organized, however the front desk clerk was not he had such a bad…read moreattitude didn't even say hi just asked for name and ID. It looked like he had been asleep in the back his hair all disheveled. There was a mix up with our reservation and we didn't know what to do we asked our options he just shut us down and said call the helpline. He didn't tell us what time breakfast was or anything really not even the hours of the pool, if there was a gym nothing. The room was alright I won't lie it stunk like cigarettes we stayed on the second floor. There is no elevator so we had to lug up our bags, when we went into the room noticed there was no conditioner and kindly called downstairs and they told us if we wanted conditioner to come down for it. They gave us two small bottles with only a couple drops of conditioner in it. There were stains all over the couch and there was a sign saying fresh hot breakfast? All we saw was microwaveable foods (sandwich and burrito) the lady working the breakfast wasn't all that nice either we couldn't find milk and asked her she just pointed to something on the table and walked away. The waffle was the only highlight there. Moral of the story don't stay here..

Not the best place to stay. It's a bit old and dingy, but it gets the job done. Absolutely nothing…read moreis updated. Breakfast is decent. Beds are clean, but nothing fancy.

LOVE LOVE LOVED our stay here!…read more We have been staying in the Drury brand hotels for the last couple years. This 2024 hotel has a GREAT location, right off 30 and near Six Flags, AT&T stadium (Cowboys) and Globe Life Field (Rangers). My husband and son went to a golf tournament in Ft Worth and it wasn't a bad drive. The lobby is gorgeous. Very inviting! Our room was a king suite with pull out couch. Our particular room was a bit odd... the living area was in the separate room with the door and the bedroom was in the main area... very backwards. The room was comfortable nonetheless. Bathroom was clean and modern. We always enjoy the FREE breakfasts and "kickback" dinner. It's hard for us to pay to go out to eat when they offer meals complementary here. The menu has changed over the years but during our stay, we enjoyed chicken fajitas, pasta with grilled chicken and pulled pork. In the past we had tacos and meatballs. Kids LOVE the nightly popcorn and soda. Breakfast has FRESH scrambled eggs (no weird "hotel eggs" here), sausage, make your own waffles, pancakes, various breads and muffins, oatmeal and fresh fruit. Coffee was hot and fresh. This location has a unique pool which is outdoors but also half "indoors" under the awning. There was plenty of seating available when we'd go during the day. At night, the pool was usually crowded and we avoided it. The fitness room was ok. 3 treadmills, some ellipticals, dumbbells and a few machines. My issue wasn't with the room but with other patrons. Having someone come in and blast their own music was super annoying because I was listening to my own via earbuds. Another patron was wearing a gallon of perfume which was nauseating. Had to cut my workout short. Staff here are all WONDERFUL. Everyone is always so friendly and helpful from the front desk to the food service personnel to the housekeeping. The only thing that would prevent us from staying here would be the cost. Depending when you book, I can only imagine this place being SUPER expensive during NFL games or major events. We'd love to return.

Newer Drury!! Excellent breakfast and kickback!…read more Clean room! Did not care for plastic shower bottom. Meeting room was great and great customer service!!

Everything was great for my husbands 4 week stay there. Would highly recommend this establishment!read more

AC nice and cold- the bathroom could use some repair with the shower handle and one of the towel…read moreracks kept coming off, but nothing major it was clean. Suite had a kitchenette with dishes, pans everything needed to make meals. Breakfast was decent-

Out of the hotels I've been too in the DFW area, this one wasn't bad. If it's your first time here,…read moredefinitely trust your Google Maps app about getting here, it's in an odd ball location. There's alot of great places in walking distance too. The hotel offers breakfast during Covid but the staff member has to make your food as you can't really see what's really there to offer. Their grab and go snacks aren't the best. The hotel features a pool, which is awesome. Oh! There's a hot tub too! That's a plus. The room and amenities are great. I had to swap my room out because the TV was apparently broken when I walked in. My second room, absolutely no issues. Housekeeping was respectful of my wishes of not coming in for any services. Front desk is friendly. Parking gets really packed at night. All in all, average place.

Free cookies, free water bottles, free mints, complimentary breakfast- I am digging all these…read morefreebies. Also there's a microwave and fridge in my room which is ballin. Oh yeah and the best part is there's actually good lighting in the bedroom area if you flip the switch between the outlets. I hate low lighted bedroom spaces so this made me very happy. I really enjoyed my stay here. They also have free cookies Monday through Thursday!! They also have a continental breakfast which had more options than I am used to. I appreciated the excellent quality of the baked goods as well. I was tempted to take a muffin with me as snack for later but it's too messy (and delicious) to not eat immediately. I would stay here again! Loved: - Chocolate Muffin - Egg White and Peppers Omelette - Sausage Liked: - Turkey Sausage Ok: - Cheese Omelette