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    Pallis Basil N DDS

    5.0 (1 review)

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    12 years ago

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    Bergen Oral & Maxillofacial Surgery

    Bergen Oral & Maxillofacial Surgery

    2.3(3 reviews)
    11.3 mi

    Very happy with the experience i had here. I had a tooth extracted. They also called to see how I…read morewas doing and I appreciated that .

    Care was adequate, office experience was awful…read more One of my adult children (girl, 20 yrs old) had her wisdom teeth removed in December 2023. Care was fine, doc and nurses were helpful, thorough and attentive. Office team is horrible. Started with the explanation of benefits/costs in the office before surgery during the consult in mid November. They evaluated my insurance and determined that the total cost was ~$4,000. To book a surgery date I was required to put 20% down the day of the consult or $800. So I paid. Day of surgery came a month later, I was required to pay the full balance that morning. There was no we will submit and you pay us the balance when the insurance company responds. So I paid another $3,000 that day or no surgery. This is early December. My insurance responds within 4 weeks, early January now and I overpaid by $1,800. So I contact the billing department and ask to be paid. We are reviewing the billing records and will have the doctors look at this and authorize a repayment. I check my bank account statement mid February...still no payment. I call again. Can I please be paid. Oh yes, no problem, we will have the physician review the billing and authorize payment. I explain how rude it is for them to conduct billing in this manner and hold my money for 2 months. I would like payment now please. It is now early March...you guessed it...still not paid back. Unbelievable, I am now writing online reviews and calling the billing department again. I am sure you can find another oral surgery group in the area that is capable. Avoid this group for the administrative hassle and disrespectful treatment of customers.

    Pallis Basil N DDS - oralsurgeons - Updated June 2026

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