We made an appointment for hand railing. This has to be the…read moreworst sales experience I have had. The salesman did not introduce himself or make any effort at all. The salesman sat in the chair and said ok. Did not move, no recommendations. We had to ask him to show us examples. He did not want to be there or help us. The place was empty. Very negative atmosphere. They charge 2% for a credit card fee and have "additional fees" line in their quote. Go get a materials list and leave. Purchase somewhere they show respect and appreciate your business

Wanted to tale the time to give the Decking Superstore the credit they deserve. They are by far the…read morebest lumberyard in santa clara county. The highest quality lumber,best service and the best overall value. The owners and staff are the best. we appreciate them all and is our go to for all of our lumber needs. Dominick Almaden valley landscape

Last year, durning Covid, we built a new deck and I have been meaning to review and thank Josh and…read morehis company Specialty Wood Products for all of their fabulous help, advice and service. They have excellent and superior products, TimberTech, KDAT lumber, Ozco & Simpson hardware, Vycor, RDI Posts & rails, etc. We are so happy and pleased with every part of working and buying from them, their delivery and over the top customer service and staff! Truly the very best and have and will recommend to many other friends and clients. Again, Thank you! Michael & Laurie, Colorado Springs

So after the negative experience I had last time, I decided to try them again in hopes for a better…read moreoutcome. Nope. I ordered 3 pieces of lumbar/decking, 16' long and 12' long pieces. I show up to get them and they had 20' pieces instead. Said that's all they had and they could order again if needed. I said that's why I waited a few days is because I was told this was being ordered from the vendor for those specific lengths. Asked for a manager. Nicely enough he only charged me for 16' lengths but I still ended up paying nearly $40 more for the additional lengths. I left a message for Allison who was the salesperson that told me she could get the 16' and 12' lengths from the vendor. Let her know I was frustrated that she would not contact me to let me know this before making the trip out there to find otherwise. She left me a message stating she ordered what she thought would be best for me! I mean really? How do you know what is best for my situation? Never apologized to me, just told me I had a negative attitude about it. Well yes, this is second time I show up at this business to find out they don't tell the correct information to begin with and then have the attitude that well if you don't like it you can go somewhere else or pay the additional fees for what they have or got instead. Done for good. This place is become pretty bad and bad attitudes there. Lesson learned.

Had purchased a new replacement window and realized there was a two inch gash and chip in the lower…read moreframe. THe window company arranged for Repairs Unique to come repair it. They came out the next day and repaired it perfectly.

Service was excellent after repairing a window casing. Initial contact and scheduling was very…read moredifficult. Almost went somewhere else because it felt like I was begging them for business but they came through.

I purchased a new build where the cabinets came from Greenwood Cabinets and Stone. During the…read moreinitial walk through, we noticed the cabinets were the wrong color. Neil was very apologetic and worked with us to get it corrected without issues but that was the only smooth communication we've had. During our final walk through, we noticed damaged cabinets with various scratches, chipped paint, and one cabinet frame in the kitchen was even broken. The builder got us in contact with Neil again to work with us to get it corrected from our inspection punch list. Neil came out to look at the cabinet, and said he would replace broken one right away and get the ones with damage touched up with paint. He took measurements then said he could expedite getting a new cabinet to replace the broken one. Fast forward a couple weeks, Neil called to say instead of replacing the cabinet, hes going to have someone else come to repair it. This was only the beginning of months of excuses and lack of response from his end. I ended up calling his business instead of his direct number in hopes to get some sort of communication for when the repairs would happen. I even started a spreadsheet listing all the times I reached out but never got a response, received an excuse, or got a promise that someone would call me back end of the day/next day but never did. Our first time contacting each other to get the broken cabinet replaced was September 1, 2023 and was told it would be replaced within 6 weeks. Then I was told it would be repaired (rather than replaced) before Christmas. I then reached out again 1/26, 2/1, then finally on 2/15 the cabinets were repaired. This isn't counting the numerous calls and texts from 9/2023-12/2023 with months of agonizing one-way conversations and calls with limited to no responses. Overall, I was disappointment by the lack of professionalism to respond and correct issues in a timely manner. What was supposed to be a couple month problem ended up dragging to almost half a year. We initially wanted to purchase a custom made kitchen island from Greenwood, but with a broken cabinet taking almost 6 months to fix, we opted to purchase it elsewhere.

My experience with Betsy started off a little rocky based on some communication issues but I…read morecontinued with Greenwood Cabinets and I'm so glad I did! Betsy designed an amazing kitchen, oversaw the entire installation process and provided great trades which were professional and efficient. My kitchen turned out so well that my neighbors decided to go with Greenwood for their remodel too!

We ordered our materials for a sunroom remodel on May 13th and left feeling pretty positive. The…read moresliding door we needed wasn't in stock, so they ordered it. The lumber was delivered on the expected date of the 19th, and the delivery persons dropped it in the driveway. Tara had told my husband they would help us take it where we wanted. My husband moved all the supplies by himself to the back yard. Tara said she would check on that and never got back with us. The sliding door got an updated delivery date of June 8th. We were going to be finished by the room on May 30th and called them on the 22nd to cancel the door. They wouldn't cancel the order or work with us to restock it and charge a restocking fee. When we looked at the website it said there was a 30-day return policy. Tara said it was a special order and didn't qualify. So... we have a 72''x80'' door being delivered (we need 2 people there to help them) to our son's house sometime after the 8th - not sure exactly when. If you need one for an upcoming project, check Facebook. We'll be trying to offload it.

Adams Lumber is a great resource in the area for contractors. It has all the popular plumbing,…read moreelectrical and building items handymen would need. It has a wide selection of lumber that carpenters would need. And it's got a helpful, knowledgeable staff for general contractors to rely on for larger projects. There's nothing else like it in the area.

Horrible communication, counter is still not up to par after 4 months, just a joke nothing else…read moreto say.... don't trust!!!!

they were fantastic to work with. Naomi was very flexible and charming. Also, Jorge and crew did an…read moreamazing installation. I am thrilled how much of a difference their work did I will definitely use them in other projects Mauricio

I hired Alpha Flooring and Cleaning Services through Thumbtack after researching their mostly…read morepositive reviews on various websites to refinish my hardwood floors after another flooring company's botched project. Clayton and his wife came out and talked a good game, but in the end it was another shoddy, botched, and uncompleted project that I AGAIN had to have redone by a more reputable company. On the surface, the floors looked okay but when you looked closer, you could see where they didn't bother to clean the floor before applying the sealant so there were various pieces of material and dirt that were sealed in along with air bubbles. And, within less than a day, the finish started peeling and you could literally scratch it off with your fingernail. Additionally, they used a semi-gloss sealant on my kitchen but used another sealant on the adjoining bathroom so the sheen didn't even match. And, they didn't seal the floor under the refrigerator at all. When I originally texted Clayton Bitencourt, the CEO according to their website, about the sealant not matching, he responded that he would have one of his crew members come and fix it. His crew member showed up and scuffed the floor but as he was going to apply the sealant, I noticed that he didn't have the same sealant product they used on the kitchen so I pointed it out. He then placed a call to Clayton but the name on his phone for Clayton appeared as Cleiton Silva. Clayton/Cleiton stated that he didn't have the correct sealant and he would buy it and return on Monday. Then, the crew member proceeded to use his vacuum on my kitchen floor and entry way while vacuuming the dust he tracked through the house, leaving scratches that ultimately peeled. Monday came and went and guess what, crickets. I texted Clayton/Cleiton the next day and asked when they were going to show up to fix it and he responded and said he'd let me know when they were on the way however, he never advised me and the crew member just showed up but no big deal, I let him re-seal the area. The crew member flashed a bottle at me of what appeared to be the correct product but after he applied it, it was wrong again so either the finish was wrong or they poured the other sealant into that bottle and posed it as the correct product to shut me up. Immediately after the crew member left, I texted Clayton/Cleiton and told him it was wrong again and asked him to call me to discuss the wrong sealant and the floors scratching so easily but he didn't respond. I attempted to text him again but he apparently blocked me so I sent an e-mail through his website on the contact form but he has yet to respond. After determining that he had blocked me, I initiated further research and discovered that this guy goes by three different aliases (at least), Clayton Bitencourt, Cleiton Silva, and Clayton Honorio. Additionally, his website shows that he is BBB accredited however, he is not. I contacted Thumbtack and filed a complaint since that is how I hired him. Unfortunately, I may be forced to take legal action to obtain a refund.

Clayton rescued my floor from another company doing shoddy work. He calmed my anxieties. He arrived…read moreon time he was professional his price was fair and his work is beautiful .

Stop reading reviews!…read more You don't need to go any farther! Caleb at Granite Direct is all you need to know! From the 1st time I walked in the door, it was a completely different and far better experience than at any of the several other granite suppliers I'd visited. Hmm, what could be the phrase....does "distant attentiveness" make sense? Caleb was definitely there to help with any questions I had, but not hovering as if trying to rush me along. The selection is not the largest in the city, to be sure, but diverse enough that anyone should find at least a couple of slabs they like. After I spent maybe an hour going around and around, unable to decide, Caleb asked a few questions about the space, the light and the effect I wanted. He walked around the warehouse with me and pointed out on individual pieces what colors worked best, if a subtle effect could be expected or a more dynamic one, how a piece would reflect light, how it would work with the adjoining room. I've done several renovations before, and wasn't my first time to the granite rodeo, but no one had ever made it so easy for me to make a decision. When I first went to Granite Direct, it was because a fabricator I had worked with in the past sent me there. Without going into all the problems with that person/company, NOT working with him was perhaps the best thing of all! Caleb sent me an artist! Vataly was superb! And that he was so well mannered and respectful of my home was a bonus! Every measurement was very, very precise and he measured and remeasured to be sure it was exactly right in my completely out of kilter kitchen. The breakfast bar that I wanted was just a little unusual, and Wow! did it ever come out perfectly! He cut the granite so the veins were in exactly in the most attractive places. And delivery was exactly on time, in spite of just having an accident that put him in a cast! Oh, did I mention cost? While some fabricators, who will remain nameless, wanted me to buy another whole slab of granite, to make his work easier, Caleb furnished Vataly (VDM Granite Unlimited) with the extra remnant needed to keep my cost down! What a guy! Amazing customer service! I 'll never go anywhere else for granite and neither should you. A+, 5 star experience from the beginning to the end!

I would recommend going elsewhere, especially if you are female. I don't typically write reviews…read morebut I am so unhappy with the work I would like to share. Chris initially came across professional but quickly made me feel as though he did not have time for my job or care to correct the situation after work was complete. There is a seam in the countertop at the sink and the quartzite is sagging where it meets which creates about a quarter inch gap between the counter and backsplash. I called and emailed pictures to Chris, to which he did not respond but had the installer call and come out to correct the problem They filled the quarter inch gap with silicone and said that is all they can do. Please see uploaded pics if you are interested to see the work.